Chuvit Chayavadhanangkur | Page 2

Chuvit was wonderful to work with. Attentive and patient. He was very helpful when explaining how things worked in the car and demonstrating certain features. He was very helpful when explaining how things worked in the car and demonstrating certain features. More

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This is the second car I have brought from this dealership. Chuvit walked me through the process from the custom order through the delivery process. He even kept me informed on the status of the ma dealership. Chuvit walked me through the process from the custom order through the delivery process. He even kept me informed on the status of the manufacture in the UK - which was fun! More

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Outstanding customer service. Chuvit made buying a car fun. Totally above board. They deliver as promised. Best car buying experience I ever had. Thanks Chuvit! fun. Totally above board. They deliver as promised. Best car buying experience I ever had. Thanks Chuvit! More

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thanks Kay!! Thanks Kay for your patience and advices! I finally got my dream car!i am very happy about my red mini!! Hug and bug thanks! Thanks Kay for your patience and advices! I finally got my dream car!i am very happy about my red mini!! Hug and bug thanks! More

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I purchased a MiniCooper about a week ago. Originally a saleswoman named Kay spoke with me and researched the stock to find a great new car for me. After driving other cars in other dealerships I returned saleswoman named Kay spoke with me and researched the stock to find a great new car for me. After driving other cars in other dealerships I returned and was referred to Kate since it was Kay's day off . I asked for a test drive. Everything went very well. Kate was pleasant, cheerful, amicable, and eager to please. I made an appt. with her for the following day. After thinking over night about my new car choices, I decided to go with a MiniCooper. With a friend, I returned the following day to purchase the car. Everything went very well. Kate admitted to being new and encouraged feedback. The process of buying the car took longer than I thought. Kate was unable to complete the instruction process but I agreed to return the following day. At that point it was discovered that something might be wrong with the microphone in the car. Kate, an employee named Chuwit, and another male employee tried to get it to work. Kate introduced me to the service manager who set me up with an appt. I drove off with the manual and felt that I might be able to learn things on my own. Just driving the car was not a problem. I could safely do so. There were little things that I could not do that bothered me though such as using cruise control and locking the doors automatically etc. I returned to the dealership and spoke with Chuwit who showed me how to do a lot of things, none of which I remember. His accent was strong although he was very nice and obviously wanted a good outcome for me. At that point I was referred to Chuck Hill who is supposed to be the guru who knows it all. I met with him for an hour and a half this afternoon. Chuck, like Chuwit, demonstrated all the things that he knew about the car, never allowing me to try to do them until I mentioned that I would like to try. Chuck was able to engage the microphone so Kate cancelled that service appt. I found Chuck to be extremely knowledgable! However he is a terrible teacher!!! I had a lot of trouble just asking questions without interrupting him, and, as previously stated, he left little opportunity for me to try to learn using a hands on approach. At one point he commented on that; and he said that he knew he was supposed to let me try but he just didn't do it that way. Chuck seemed to think that I should absorb his every word. I came out of there knowing little more than when I went in. It is extremely frustrating to have this wonderful new car that drives very well but not to be able to use it fully. The owner's manual is a joke. I have tried hard with that and had minor success. So for friendliness and knowledge I would definitely have to rate the dealership well, particularly Kate! Also the receptionists were courteous and extremely friendly! The finance guy, Glen, was respectful and friendly as well. But for getting my questions answered I would not give the customer service a very good rating at all! Chuwit was dismissive and Chuck bordered on the ego maniacal in wanting to show me all of his know-how. I know what makes a good teacher. I could do a much better job if I had Chuck's knowledge. Somehow I will learn how to use the features of this car although I'm not sure how. More

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Seattle MINI provided me with the most enjoyable Car-Purchasing experience ever! I walked in with no expectations, and I was greeted by nobody at the door. (Box 1, check! Not assaulted by high-pr Car-Purchasing experience ever! I walked in with no expectations, and I was greeted by nobody at the door. (Box 1, check! Not assaulted by high-pressure sales people.) I looked around for a few minutes, and then I went to the reception desk to ask for help. Within a minute, I was introduced to Chuvit Chayavadhanangkur. I told Chuvit I was looking for a certified pre-owned MINI, and we walked the floor and then outside. While we were looking at the inventory, I explained I had a trade-in, that I was looking to spend no more than X dollars out of pocket, and that he could earn my business if the price and warranty were right. We looked at a few cars just outside that range, which I didn't mind because I figured there was always room for negotiation. (Box 2, check. No effort to "up-sell.") When we found the car that I believed was the right fit, Chuvit and I went for a test drive. Chuvit was great. He was very professional, pointing out all the features that the car had while I was driving. When we returned to the dealership, Chuvit asked in a low-pressure manner if we had found the car for me. When I said that I thought we had, we went through the process of getting my trade-in appraised. This was very easy--I handed him the keys to my car, and we went to his desk to talk financing while the service department evaluated my old car. I told him that I had arranged financing through my bank, he ensured that I was satisfied with the rate I received from my bank, and we didn't talk any longer about financing. (Box 3, check. No pressure to use MINI financing.) A few minutes later, I was given a very fair trade-in value for my old car, straight from Kelley Blue Book. (Box 4, check. No haggling for a lower price on my trade-in.) While the car I had selected had a great warranty remaining, I'm a big believer in leaving nothing to chance, so I explained I wanted to get an extended warranty. Glen was then brought in to explain my options on that front. Glen was very pleasant, very clear, and very fair. We had negotiated to get a great extended warranty, and that was that. We went through the paperwork very thoroughly, with Glen explaining everything as we went. When we were done, I wanted to call my bank to make sure the bank would transfer the funds electronically, and we used Glen's phone. Unexpectedly, my bank loan fell through. After going through the entire process, I explained to Glen that I couldn't go through with the deal. This is when MINI went above and beyond for me. Glen and I started brainstorming about different options we could do. Glen was very, very helpful, and very, very respectful here. Without prying, Glen had asked some questions about my credit and about the loan I had secured from my bank. Glen then shopped around to get another loan for me. He ended up getting me an even better rate than the one I had secured from my bank (which I didn't think was possible). The process took longer than I had hoped, and we were now at the dealership well after closing time. The entire time, Glen, Chuvit, and Richard stayed with me, thanking me repeatedly for my patience (which was a little weird for me, because I felt bad for keeping them there for so long after closing). Long story somewhat shorter: I ended up leaving Seattle MINI with a great car, with payments less than I would have had if I stuck with my original bank, and with an impression that the people at Seattle MINI are committed to serving their clients--not just to sell cars. I can't state in words just how impressed I am with the group at Seattle MINI. There was zero pressure, a very friendly environment, and a genuine concern at all times that they are meeting and exceeding the expectations of their customers. I would absolutely recommend them to anyone looking for a new or used car. More

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I very much appreciated the exceptional service I received at Seattle Mini. I value dealers who are straightforward and attentive, which is only part of the reason why I continued to call on Chuvit e received at Seattle Mini. I value dealers who are straightforward and attentive, which is only part of the reason why I continued to call on Chuvit every time I wanted a look around the dealership. Chuvit was very informative; always went the extra-mile to accommodate my schedule; and most importantly, had an exceptional memory. He paid meticulous attention to my preferences and to exactly what I wanted in a car with consideration to my budget. He notified me first-thing to give me a heads-up when a 2013 Mini (with the exact color, model, and add-ons I had been looking for) arrived at the dealership. I know it's tough to find the exact car you want, but Chuvit managed the process for me very well. My over-all experience at Mini was fantastic. More

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