Was barely greeted when I walked in to service department
to have oil change. Not given a estimated time for oil change, so I assumed this meant it was not a long time to wait. The waiting area was very ni
to have oil change. Not given a estimated time for oil change, so I assumed this meant it was not a long time to wait. The waiting area was very nice, my 5 year old and 6 year old enjoyed a snack while we waited. One employee that came through waiting area was very nice and kind to both myself and my kids. Waited for almost two hours with no communication from service, even though I messaged through the automated text message that I was told to use for communication. Finally went to desk to ask about time as I needed to pick up my other daughter from camp. Noticed my car sitting in lot and my checkout paper and keys were sitting on back corner of desk. Employee (female) that helped me check in was sitting in corner with personal cell phone out. Everyone in service office was very short, not friendly to me or my children. This is the first time the staff have been this way, but based on other issues with oil changes causing more problems with my vehicle during past 2 visits, I will be using another dealership in the future.
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by dmwalter84
Verified Customer
Verified Customer
Service Price Transparency
Always a pleasure working with the service department.
Sarah really knows her stuff. Always has a huge smile on her face
Sarah really knows her stuff. Always has a huge smile on her face
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by Ablandino
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Sarah
May 31, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you for your kind words! We're thrilled to hear that Sarah provided you with exceptional service. We're lucky to have her on our team. We appreciate your support and look forward to serving you again in the future.
Excellent transportation options.
Great service. Good communication. Drop off was convenient with no need to hunt for parking place.
Great service. Good communication. Drop off was convenient with no need to hunt for parking place.
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by rogerdeen
Verified Customer
Verified Customer
May 31, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you for the positive feedback! We're glad to hear you had a great experience with our transportation options and service. We strive to make drop off as convenient as possible for our customers. We appreciate your support and hope to see you again soon!
Had issues setting up rental car, otherwise all good
experience. Quick response, follow-ups. Appreciated
experience. Quick response, follow-ups. Appreciated
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by gurunath.n
Verified Customer
Verified Customer
Service Price Transparency
May 28, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Hi Gurunath, thank you for your feedback and for highlighting your positive experience with our quick response and follow-ups. We apologize for any inconvenience you experienced during the rental car setup and will work to improve in that area. We hope to serve you again soon.
very easy to make appointment on line.
brought it in the day before for easier drop-off and was done that day. friendly staff...
brought it in the day before for easier drop-off and was done that day. friendly staff...
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by cjdolny
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
hiram
May 28, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you so much for sharing your positive experience with us! We're glad to hear that you found our online appointment system easy to use and that our staff provided friendly service. We appreciate your feedback and hope to see you again soon!
Scheduled oil change.
All went well and the vehicle was ready prior to the promised time.
All went well and the vehicle was ready prior to the promised time.
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by COBB.MT
Verified Customer
Verified Customer
Service Price Transparency
May 23, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Hi Cobb, thank you for sharing your positive experience with us! We're glad to hear that your oil change went smoothly and that your vehicle was ready ahead of schedule. We appreciate your feedback and look forward to serving you again in the future.
Rich Kinsey is amazing.
He is the best there is. I just toss him the keys and he tells me when it’s done.
He is the best there is. I just toss him the keys and he tells me when it’s done.
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by mattthomsen383
Verified Customer
Verified Customer
Service Price Transparency
May 22, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you for the kind words, Matt. We're glad to hear that Rich provided you with excellent service. We strive to make the car service experience as seamless as possible for our customers. Let us know if there's anything else we can assist you with in the future.
Came in for an unscheduled oil change.
Wait time was long, but not unreasonable since I did not have an appointment.
Wait time was long, but not unreasonable since I did not have an appointment.
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by donaldgross86
Verified Customer
Verified Customer
Service Price Transparency
May 21, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Hi Donald, thank you for sharing your feedback with us. We appreciate your understanding regarding the wait time for the unscheduled oil change. We'll strive to make improvements to reduce wait times in the future. We hope to see you again for a smoother experience.
Great service!
Fast and friendly. Vehicle was clean and returned promptly. Luis was great and will ask for him next time. This Jeep is 11 years old and I’ve onl
Fast and friendly. Vehicle was clean and returned promptly. Luis was great and will ask for him next time. This Jeep is 11 years old and I’ve only ever brought it here for service
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by oosis
Verified Customer
Verified Customer
Service Price Transparency
May 21, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you for the glowing review, oosis! We are thrilled to hear that you had a great experience with Luis and that your vehicle was well taken care of. We appreciate your loyalty and look forward to serving you again in the future.
Went in for an oil change, took two hours.
They said I would get better service if I had an appointment.
They said I would get better service if I had an appointment.
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by donaldgross86
Verified Customer
Verified Customer
Service Price Transparency
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