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Denise Anderson
Denise Anderson at Metro Ford of OKC
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Denise Anderson

Service Advisor

Metro Ford of OKC

2800 W I 44 Service Rdx
Oklahoma City , OK 73112

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4.5
186 Reviews

Dealership Experience

3 yrs, 4 mos

Languages Spoken

English English

4.5

186 Reviews

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186 Reviews of Denise Anderson

May 01, 2024

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Employee Rating

Both the sales manager and salesman went above and beyond to make this purchase happen. More

by KKRINEHART
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Derrick, Evan Specht, Martha Ortiz, Michael Stone, Vincent Gates, Austin Fitzgerald

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May 03, 2024

Metro Ford of OKC responded

We're thrilled to hear that both the sales manager and salesman went above and beyond to ensure your purchase went smoothly. If you need anything else or have any further questions, don't hesitate to reach out!

April 28, 2024

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Employee Rating

Chris and his team did a fantastic job of taking care of my new Bronco. More

by Odb77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Derrick, Evan Specht, Mike Barnett, Austin Fitzgerald

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Apr 30, 2024

Metro Ford of OKC responded

Odb77, thank you for your feedback! We're thrilled to hear that Chris and our team did a fantastic job taking care of your new Bronco. If you need anything else or have any questions in the future, feel free to reach out. We appreciate your support!

April 27, 2024

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Employee Rating

Had my Ford focus towed for a diagnostic test for transmission problems they told me the car wouldn't start need a battery said nothing was wrong with the transmission they said I also had a oil lea More

by davisevonne57
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 09, 2024

Metro Ford of OKC responded

We apologize for the inconvenience and frustration you've experienced with your Ford Focus, Evonne. We take your concerns seriously and will address them with our service team to ensure improvements are made. If there's anything further we can do to assist you or address your issues, please don't hesitate to reach out to us directly.

April 27, 2024

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Employee Rating

Denise is always great with taking care of my truck. She always explains what I need and goes above and beyond. More

by JGROVE1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 30, 2024

Metro Ford of OKC responded

JGROVE1965, thank you for sharing your experience with Denise! We're thrilled to hear that she consistently provides great service for your truck, going above and beyond to ensure your needs are met. We'll be sure to pass along your kind words. If you ever need anything else, don't hesitate to reach out. We appreciate your loyalty!

March 31, 2024

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Employee Rating

I had an appointment and arrived on time, but as told it would be 1.5 hours because there were two others ahead of me. I would have scheduled a different day if I’d known they were triple booked. More

by Andrea44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Vincent Gates, Matthew Martinez

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May 03, 2024

Metro Ford of OKC responded

Thank you for bringing this to our attention, Andrea44. We apologize for any inconvenience caused by the unexpected wait time. Your feedback is valuable to us, and we'll use it to improve our scheduling processes in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

March 29, 2024

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They were friendly, fast and got my car working correctly again. Good communication, kept me informed of services performed More

by artisticglass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Evan Specht

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Apr 02, 2024

Metro Ford of OKC responded

Hi there, Thank you for your feedback! We're glad to hear that we could provide friendly and fast service while keeping you informed throughout the process.

March 11, 2024

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Justin is always polite even when I have a million questions. Thank you for all your hard work. More

by aknapp
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Payne, Marko Stilger, Matthew Martinez, Matt Murphy

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Mar 12, 2024

Metro Ford of OKC responded

Hi aknapp, We're thrilled to hear about your positive experience with Justin! Politeness and patience are key, and we're glad he could provide excellent service even with a million questions. If you have any more inquiries, don't hesitate to ask. Thanks for your feedback!

March 08, 2024

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She was great. Only problem was I made my appt thru the ford app and I guess it didn’t let the dealer shop know. More

by bwoodward4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 12, 2024

Metro Ford of OKC responded

Thank you for your feedback, and we're sorry for any inconvenience caused by the scheduling issue. We'll make sure to look into this to prevent similar situations in the future. We appreciate your understanding and hope to provide you with a smoother experience next time.

January 13, 2024

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Great service department. Very timely and communicate often every time I time my cars in. More

by BrentM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 16, 2024

Metro Ford of OKC responded

Thank you, BrentM! We appreciate your positive feedback about our service department. Timeliness and clear communication are priorities for us, and we're glad to hear it made a positive impact on your experience. If you ever need assistance again, don't hesitate to reach out. Safe travels!

December 25, 2023

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Employee Rating

Best dealership experience I’ve ever had! 100% will be going back to see Giovanni! More

by Pbischoff31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Barnett , Giovanni Young, Austin from finance

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Dec 26, 2023

Metro Ford of OKC responded

Awww thanks, Pbischoff31! We're thrilled to hear that your experience at Metro Ford of OKC was the best dealership experience you've ever had. We look forward to welcoming you back, and Giovanni will be ready to assist you with the same excellent service. If you have any more feedback or questions, feel free to reach out. See you again soon!

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