Denise Rouse

The best dealer I have ever used with the Help Of getting things completed, thanks things completed, thanks More

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Joe Clement is awesome, professional, knowledgeable, courteous, recommend everyone ask for him when shopping for a vehicle at Sterling Heights Dodge. courteous, recommend everyone ask for him when shopping for a vehicle at Sterling Heights Dodge. More

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I WAS VERY SATISFIED WITH THE SERVICE. THE SALESMAN JIM WAS VERY HELPFUL AND PATIENT. THE SALESMAN JIM WAS VERY HELPFUL AND PATIENT. More

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Fantastic service with Joe Clement. The process was very quick and easy. Would highly recommend! The process was very quick and easy. Would highly recommend! More

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It was really impressed with the knowledge of the sales person that I worked with person that I worked with More

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I leased a Durango with Bill Reed. He is the best! He always puts his customers first, even over a sale (or lease). Our family has used his services for a few leases and purchases. I He is the best! He always puts his customers first, even over a sale (or lease). Our family has used his services for a few leases and purchases. I would highly recommend seeing him! More

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My Salesperson Jeremiah Sivyer was the best very very helpful, great buying experience and the finance lady Denise Rouse was very informative and made the purchase of my 2024 Rubicon 392 very enjoyable I helpful, great buying experience and the finance lady Denise Rouse was very informative and made the purchase of my 2024 Rubicon 392 very enjoyable I wouid recommend both of them for anyone’s car purchase! More

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Steve was extremely pleasant, informative and patient as we worked together to figure out how to use the Navy Federal Voucher. Steve went the extra mile to ask management to price match the vehicle to the w we worked together to figure out how to use the Navy Federal Voucher. Steve went the extra mile to ask management to price match the vehicle to the website price. Steve walked me thru setting up the Jeep connect accounts and took the time to show me the features of my vehicle. Steve called to check on me a few days later and when I returned to bring the title, he was just as pleasant and engaging as when he sold me the car. Sometimes salespeople change demeanor after the sale is complete, but Steve did not. He is young, professional and savvy, I highly recommend him to anyone looking to buy a vehicle! It was a complete joy working with Steve! More

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Great dealership although I was denied on my dream vehicle they tried they best and worked around the clock to get financing for me. I definitely recommend them they will work with you. vehicle they tried they best and worked around the clock to get financing for me. I definitely recommend them they will work with you. More

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Extremely disappointed with my customer experience at the ram commercial building with Jim Colbeck on 12/20/22. I haven’t felt so profiled and judged in quite a long time. The main reason I didn’t want to vi ram commercial building with Jim Colbeck on 12/20/22. I haven’t felt so profiled and judged in quite a long time. The main reason I didn’t want to visit a dealership as a 28yr old black male attempting to purchase a 2022 Ram 5500 I knew how it would go. To start, I received a letter stating the dealership didn’t “obtain my credit report” or “obtain my credit score.” Jim stated Denise submitted my credit app and Ally responded with wanting a 10k down payment. So either he lied or this letter is false. I will contact the credit bureau and discuss the inquiry with them to get it removed so no big deal there. Jim attempted everything to not sell me this truck. He began with he doesn’t sell Ram 5500s without a body. After discussing I’m not interested in a body, he proceeded with no one will finance just the Chassis Cab. Again, I expressed that I didn’t need a body as I will have a fifth wheel installed along with fenders and a tool box. Also, I know this is false as my business partner literally has the same truck with Chrysler Capital. So not every finance company will say no but “some” may since it’s an incomplete vehicle! After more conversation he states, “well I know you’re going to get approved,” which is confusing because prior to that he stated I wouldn’t get approved and he doesn’t sell them without a body. So why ask me to submit a credit app, there would be no point! He stated he would sell me the vehicle as a cash deal no problem though. Then states most customers buy these cash, as if that is suppose to deter me or make me feel less cause I’m attempting to finance! I could care less what “most customers” do. You have a finance department for customers who choose to finance too. I leave the dealership call him 1hr later to let him know that Ally and Chrysler Capital stated they would finance a “chassis cab.” He then proceeds to have me and my fiancé complete an application online. Which again contradicts his previous statements about not being able to get financed and not selling without a body. I hear nothing for two days, have to call because he hasn’t even submitted the app, and continue to call for updates since he would reach out directly. Jim stated Chrysler Capital wouldn’t take but ally would with 10k down. Also states that Ally wouldn’t provide interest rate until deal proceeds, which is complete xx. I worked at a dealership and know that they were either trying to withhold the rate from me. The finance company sends all information back to the finance manager. But I’m ok with that deal because I need the truck and told Jim I needed a couple a couple days to get the down payment. I asked if Jim would let me know if it sells beforehand, he agrees to let me know if there are any “serious buyers.” About two days past, i ride past the dealership and truck is gone. Come to find out it’s sold, which is fine it happens. I would’ve appreciated the call to let me know after running my credit. I already didn’t trust Jim and much of what he was saying. Now after receiving this letter, it confirms that somewhere in this process i was lied to. Either you ran my credit because I have multiple inquiries now or Jim lied about the response Denise had supposedly received from Ally. I will make sure to leave 1 star on everything I can for this place! Thankfully there are other dealers out there who are willing to complete the deal, and not trying to add profit on the front end for the bigger commission! More

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