Donnie DEMBY

Service department is a scam. I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next ti I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next time I took my car in for a free oil change the battery they said was failing previously was magically testing fine now. If you get oil changes here ALWAYS decline the maintenance they try and upsell you. My wife was duped when they said her rear brake pads were low and needed to be replaced. She agreed to have the brake pads replaced. When she picked up her car they billed her $700 for flushing the brake lines, and new pads and rotors More

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My 2013 Licoln MKX was taken to Apple Ford for warranty work to be completed on June 28, 2021...I did not get my vehicle back until January 28, 2022. My car was not diagnosed until July 3, 2021 AFTER I rea work to be completed on June 28, 2021...I did not get my vehicle back until January 28, 2022. My car was not diagnosed until July 3, 2021 AFTER I reached out to Dontrez Demby, Service Agent. I finally received an outline of the items needing repair...the invoice was over TEN THOUSAND DOLLARS. I requested ONLY WARRANTY REPAIRS be completed...THIS IS WHEN THE NIGHTMARE BEGAN. Mr. Demby made it quite clear that Apple Ford had not worked with my WARRANTY Company before and was not at all interested in working with them now since their were discrepancies on the labor time cost. I then had to start advocating between the two entities...and it was an major ordeal. The warranty company was gracious in approving repairs; however, Apple Ford was not meeting us at any point. The major ordeal came when the warranty company was ordering a part, and Apple insisted they order the part...once the warranty company cancelled the part order, Apple tried to now order that part that was now on BACK ORDER. Mr. Demby indicated to my husband and I that the part would be in late July to early August 2021. Once that time came and went, Mr. Demby now wanted to say it was the Warranty Company that was ordering the part. I had to continually be the middleman between the two entities...after MONTHS of getting NOWHERE, I sent an email on Oct 4, 2021 to ALL involved to include Apple Ford's head people: M. Sheckwlls, L.Lower, C. Doetch, G. Doetch, C. Ford and service agent, Dontrez Demby; along with the heads at the Warranty Company. I outlined the entire unresolved warranty repair issues, and that I would be contacting an attorney. NO ONE FROM APPLE RESPONDED...I did get the VP of Service with the Warranty Company to contact me immediately. I retained legal representation, and a letter went out to Apple Ford...that is when they started up communications with me again. Needless to say, Apple Ford service agent Dontrez Demby was VERY UNPROFESSIONAL in the manner in which this matter was initially handled and throughout the entire ordeal...he was VERY DISRESPECTFUL when he spoke with me on the phone with his supervisor, Curtis Ford on the line...to the point Mr. Ford had to intervene. The ONLY redeeming quality of Apple Ford is Curtis Ford, Service Manager who was professional and respectful in all of my encounters with him. Apple Ford NEEDS TO IMPROVE THEIR CUSTOMER SERVICE ON SO MANY LEVELS...a customer should not have to retain legal representation to get warranty work completed on their vehicle in a timely manner. THIS NIGHTMARE COULD HAVE BEEN AVOIDED...THEY NEED TO HIRE TRUE AUTO PROFESSIONALS THAT CARE ABOUT THEIR CUSTOMERS. I will also report this entire ordeal to Lincoln...Apple Ford should not be representing their brand. PATRICIA WILLIAMS BRUNT More

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Lincoln Service Dept: steering seized on our 2014 Lincoln MKT. Apple was the closest Lincoln dealership. Donnie advised he could not look at for a week & suggested towing to a closer Lincoln service Lincoln MKT. Apple was the closest Lincoln dealership. Donnie advised he could not look at for a week & suggested towing to a closer Lincoln service place. A week passed, I called, he denied I brought the car in over a week ago. Told me it was my problem, not his. Accused me of screaming at him, & told me to have the car towed out of his service area. Adversarial attitude… not a good representative of Ford Lincoln. I have one star because they let us bring the car in after the steering seized & we had 150 more miles to drive to get home. Other than that, he never returned my calls during the last week. He also hung up on me when I asked to whom I was speaking to let him know my car was going to be towed to a closer dealership that would be looking at it within 2 days. More

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It got better last week.Because I provided a less than It got better last week. Because I provided a less than stellar review, when my ins. called to ask about the written diagnoses I was provided, the de It got better last week. Because I provided a less than stellar review, when my ins. called to ask about the written diagnoses I was provided, the dealership told USAA that what they provided me was not accurate. They even referenced my bad review while trying to convince USAA they really hadn't diagnosed anything. Run. Run far far away. More

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Terrible liars . I brought my Lincoln MKC in for routine service and tire rotation . They claim to change the oil but failed to rotate the tires . Mistakes happen so no biggie . I called explained what they service and tire rotation . They claim to change the oil but failed to rotate the tires . Mistakes happen so no biggie . I called explained what they failed to do . The service manager Donnie arranged for my vehicle to be picked up at my residence and have the tires rotated . I’m thinking this is great . They picked my vehicle up on a Monday my day off . Dropped the vehicle off with paperwork that stated the tires where rotated . Sounds great right ? Only propose is unmarked the tires to ensure the work was done and the markings were in the same place as before . I called and spoke to another manager who advised that he was sure they were rotated what he didn’t realize was the service department was closed on Monday and there was no way the tires could’ve been rotated !!!!! They gave me fraudulent paperwork which makes me question if they didn’t anything at all . To top it off I sent the vehicle to another mechanic to double check their work and he discovered that the dealership left every major bolt loose including the master cylinder for the brakes . I wouldn’t trust anything these liars say . Any work they claim to do is subject to fail because they lie . I would reinspect anything they pass off as complete or just not use this dealership . They are setting people up for major work by sabotaging your vehicle and lying about completed work . Do not use them at all !!!!! More

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Great Service I have purchased 2 new Lincoln’s at Apple. Always been very happy with the dealership. The Lincoln service advisor excellent performance has now pr I have purchased 2 new Lincoln’s at Apple. Always been very happy with the dealership. The Lincoln service advisor excellent performance has now prompted me to order a New Corsair from Apple More

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Quick service! Friendly staff picked up my Lincoln MKZ and dropped off another one for me to use. I ended up doing a 30k service and Donnie was so helpful through th Friendly staff picked up my Lincoln MKZ and dropped off another one for me to use. I ended up doing a 30k service and Donnie was so helpful through the entire process. I got my car back after a few hours! The service is impeccable and convenient, Apple Lincoln Customer for Life! More

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Excellent and prompt service. Mr. Demby was extremely knowledgeable and effecient in helping me with my issues. I would certainly recommend him when going to Apple Ford for service Mr. Demby was extremely knowledgeable and effecient in helping me with my issues. I would certainly recommend him when going to Apple Ford for service.. More

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Awesome service Donnie was awesome...he helped me with the service I needed and was very honest and very patient with me and guided me with the best service for my ve Donnie was awesome...he helped me with the service I needed and was very honest and very patient with me and guided me with the best service for my vehicle More

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KUDOS TO DAN BRITO My name is Lee C.McPherson and I recently had to come in for service because my engine light was on. I have been an Apple Lincoln owner for 10 years. My name is Lee C.McPherson and I recently had to come in for service because my engine light was on. I have been an Apple Lincoln owner for 10 years. During my long ownership I have kept warranty insurance for the entire time. Even though I had a warranty, as a 90-year old, I had forgotten when the repair was completed. When picking up my car an extremely observant service advisor named Dan Brito discovered that I had three more days left of my warranty. Mr. Brito did not stop there, it was through his diligence and persistence that I received my refund check, since the payment had previously been made on my credit card for the full amount. It was such a pleasant experience to know that someone from Apple Lincoln cares so much about me being a very satisfied customer. That is why I feel it is necessary for me to send this very positive review. More

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