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Emily Castillo
Emily Castillo at Bob Tomes Ford
Refer Me

Emily Castillo | Page 6

Certified Customer Specialist

Bob Tomes Ford

950 S Central Expressway
McKinney, TX 75070

Contact Me
4.8
60 Reviews

Dealership Experience

3 yrs, 6 mos

Industry Experience

4 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

4.8

60 Reviews

Write a Review

60 Reviews of Emily Castillo

June 14, 2023

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Employee Rating

This is the 5th vehicle we have purchased from the Tomes group and this experience was as great as the others. More

by donnajocooper
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing, Tanner Felton, Travis Nixon, Bridget Campbell , Garrett Breen, Brandon Tomes

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Jun 14, 2023

Bob Tomes Ford responded

donnajocooper, thank you for sharing 5-stars! We're glad to hear our team always provides a great experience! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

June 11, 2023

Dealership Rating
Employee Rating

Prompt and quick service. May want to consider including some kind of interior or exterior cleaning. More

by PLKAMFREELAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanner Felton, Travis Nixon, Bridget Campbell

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Jun 12, 2023

Bob Tomes Ford responded

PLKAMFREELAND, thank you for sharing 5-stars! We're glad to hear our team provided prompt and quick service! We appreciate your endorsement and look forward to serving you additionally in the future! Best wishes!

June 10, 2023

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Employee Rating

Nice people, they listen to your wants, they work with you to get a fair price, they keep their word More

by bob.wokal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing, Tanner Felton, Travis Nixon, Bridget Campbell , Garrett Breen, Brandon Tomes

Helpful
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Jun 11, 2023

Bob Tomes Ford responded

bob.wokal, thank you for sharing 5-stars! We're happy to hear our team is nice and listens to your needs! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 10, 2023

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Employee Rating

Best experience we have ever had with any dealers if my area. Very happy with the repairs. More

by BRITTNEYNALLEN87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing, Tanner Felton, Travis Nixon, Bridget Campbell , Garrett Breen, Brandon Tomes

Helpful
Report | Print
Jun 11, 2023

Bob Tomes Ford responded

BRITTNEYNALLEN87, thank you for sharing 5-stars! We're glad to hear our team provided a great experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 10, 2023

Dealership Rating
Employee Rating

I thoroghly enjoy my dealings with the dealership and have a full trust in their honesty. More

by BALLARDFAMILY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing, Tanner Felton, Travis Nixon, Bridget Campbell , Garrett Breen, Brandon Tomes

Helpful
Report | Print
Jun 11, 2023

Bob Tomes Ford responded

BALLARDFAMILY5, thank you for sharing 5-stars! We're pleased to hear our team is honest and trustworthy! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

June 10, 2023

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Employee Rating

Efficient service, great customer service. Wish wait was shorter though; as in fewer days of car being in the shop. More

by Kwadwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing, Tanner Felton, Travis Nixon, Bridget Campbell , Garrett Breen, Brandon Tomes

Helpful
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Jun 11, 2023

Bob Tomes Ford responded

Kwadwo, thank you for sharing 5-stars! We're pleased to hear our team provides efficient service! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 09, 2023

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Employee Rating

I come in for specific thing and end up being push to do not needed services, every time. More

by Kuolmadool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Greg Blessing, Tanner Felton, Travis Nixon, Bridget Campbell , Garrett Breen, Brandon Tomes, No

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Jun 09, 2023

Bob Tomes Ford responded

kuolmadool, we apologize that you feel pressured to purchase additional services when you stop in and we appreciate you bringing it up. We passed your note along to our leadership and our team is trying to locate your contact information based on your username so that we can reach out to to discuss your frustrations and work to better serve you on future visits. Unfortunately, we are struggling to find a match in our system. We invite you to reach our Service Manager, Hunter Hasik at hhasik@bobtomesford.com or ‭(214) 544-5130‬ directly. Hunter has read your note and standing by to assist. Talk soon. Best wishes!

June 09, 2023

Dealership Rating
Employee Rating

Very friendly, easy to work with and quality in getting all the answers to all my questions, specially Emily Castillo. She was angel I got the truck of my dreams because of her. Thank you More

by Jevema76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Jun 09, 2023

Bob Tomes Ford responded

Jevema76, thank you for sharing 5 stars! We're happy to hear Emily Castillo and the rest of our team is friendly and easy to work with! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

June 09, 2023

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Employee Rating

Everyone at this dealership is great. From start to finish i have absolutely zero complaints! More

by LESINSKI_JAMES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing, Tanner Felton, Travis Nixon, Bridget Campbell , Garrett Breen, Brandon Tomes, Dalton, Tommy, and Chase

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Jun 09, 2023

Bob Tomes Ford responded

LESINKSKI_JAMES, thank you for sharing 5 stars! We're glad to hear our team is great! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

June 08, 2023

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Employee Rating

Very positive experience. Friendly, responsive, professional, and attentive to my auto needs. Highly recommend! 5 STARS! More

by gregblessing
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing, Tanner Felton, Travis Nixon, Bridget Campbell

Helpful
Report | Print
Jun 08, 2023

Bob Tomes Ford responded

gregblessing, thank you for sharing 5-stars! We're happy to hear our team is friendly, responsive and professional! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

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