Heather Chicoine | Page 4

Overall, Grubbs was very considerate and quite easy to work with for my first car-buying experience! Heather in sales was fantastic and worked to ensure that all of my needs were met, but I did have to ma work with for my first car-buying experience! Heather in sales was fantastic and worked to ensure that all of my needs were met, but I did have to make two appointments to the dealership which may not have had to happen if the status of the truck was communicated a little more clearly. That did cause a bit of an issue for me since I live about an hour away and had to find a ride to the dealership twice. There was also a slight issue with getting the financing details figured out, but I understood as I'm a college student and it would be an abnormal case. Being my first car-buying experience, I was already feeling a little bit of stress, but the finance employee didn't really help as he (perhaps through no fault of his own) was making me feel as I were responsible for the issues and was a little short with me on occasion. Overall, that whole process felt quite rushed, as if they just wanted to get me out of the door. I understand that I wasn't buying the most expensive car, but I still feel like I should have had a little bit more care in that area. For the most part, the truck has been working wonderfully. About three days into my ownership of it, however, the truck wouldn't start. The battery terminals were corroded beyond use and needed to be replaced. It was an easy enough job for me to do myself and only cost about $35 and 30 minutes of work, but it still should have been caught well before they considered selling it. More

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Jospeh Hernandez was a a great salesman and was really knowledgeable with the car. Jamal Porter, the manager was really nice helped us purchase the car we wanted. knowledgeable with the car. Jamal Porter, the manager was really nice helped us purchase the car we wanted. More

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Great customer service, salesman are very knowledgeable, and you will always have a wonderful experience . and you will always have a wonderful experience . More

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Great service, great experience, will definitely recommend. Kenny and Heather handled business, went above and beyond and got me driving away in a beautiful car. recommend. Kenny and Heather handled business, went above and beyond and got me driving away in a beautiful car. More

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Heather with online sales was awesome she took the extra time to help in any way she could. Ashley with finance was great she made this finance and signing process very easy. I appreciate all the help they time to help in any way she could. Ashley with finance was great she made this finance and signing process very easy. I appreciate all the help they provided with my busy work schedule and how willing there were to be flexible when I was available. More

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Excellent staff! !!! I was extremely impressed!!! I have never had such a pleasureable experience. Thank you so much!!! !!! I was extremely impressed!!! I have never had such a pleasureable experience. Thank you so much!!! More

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I will always purchase my cars from Heather! This is my second purchase from her - first one was last year and her professionalism, attention to detail and patience with me being indecisive is u This is my second purchase from her - first one was last year and her professionalism, attention to detail and patience with me being indecisive is unmatched! She has read my mind twice and knows exactly what I like without being too pushy. A special shout to Kenny for always making the customer feel welcome, Ashley in finance who is also a rockstar at explaining packages and best options. Thanks to Rick in the service department too for answering questions unrelated to his department with honesty! A gold star to all involved. More

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Excellent service and great attention to the customers needs. I highly recommend these people and the service of this dealership needs. I highly recommend these people and the service of this dealership More

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Great Service! We have been Infiniti of San Antonio customers for 8 years. From sales, finance and service they go over and beyond to accommodate our needs. Thank you to Heather, Ashley and Brian for customers for 8 years. From sales, finance and service they go over and beyond to accommodate our needs. Thank you to Heather, Ashley and Brian for making our last purchase smooth and seamless. Especially after I had surgery, they took care of everything. By the time I got my new car, I received a email from the service team for my 1st valet maintenance appointment in March. Wow what service! Best dealership in San Antonio. More

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Excellent service and and whatever the need is they are there for you very nice people there for you very nice people More

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