Jacob Burns

I haven’t purchased a new car since 2016, when I bought a Hyundai Azera which I still have but am in the process of selling now that we have a beautiful Volvo. My husband and I are so pleased that we had Ja Hyundai Azera which I still have but am in the process of selling now that we have a beautiful Volvo. My husband and I are so pleased that we had Jacob Burns as our main contact at the Volvo dealership. His knowledge of the Volvo vehicle gave us great confidence in the process of determining which vehicle we would ultimately take home. He fully explained the lease information vs a cash purchase which helped us greatly in making our final decision. When there was a disaster at the port of Baltimore, Jacob was quick to inform us of the dealership’s move of the delivery through another port to limit any delays of the delivery of our vehicle. We are very pleased with our experience, and especially grateful to Jacob for all the knowledge that he shared with us in the process of purchasing the car. I would certainly recommend him to any of my friends if they are in the market for a new car! Thank you to Jacob and Volvo of Silver Spring! More

Helpful 0

Report | Print

Jacob was very friendly and knowledgeable. He asked great questions and was able to give us many answers. We navigated to a vehicle we were seeking with Jacob’s help. He asked great questions and was able to give us many answers. We navigated to a vehicle we were seeking with Jacob’s help. More

Helpful 0

Report | Print

Working with Jacob was a very easy and straightforward experience. Everyone was pleasant and patient. experience. Everyone was pleasant and patient. More

Helpful 0

Report | Print

Just bought a certified 2020 Volvo V90 cross country from Volvo Silver Spring. One of the best car dealerships I have ever dealt with. Friendly people, not pushy, very knowledgable and professional. My sales Volvo Silver Spring. One of the best car dealerships I have ever dealt with. Friendly people, not pushy, very knowledgable and professional. My sales consultant was Jacob Burns, he was awesome, 11/10! Plan to buy any future Volvo's from these guys!! More

Helpful 0

Report | Print

Jose is always professional and honest. I like that he is always available when I need to schedule a service appointment. I do wish that they had more loaner cars available for people who I like that he is always available when I need to schedule a service appointment. I do wish that they had more loaner cars available for people who can not wait in the service lobby but it was not necessary for me to have a loaner at this most recent appointment so I used the time to speak to sales regarding a new vehicle. More

Helpful 0

Report | Print

Jacob was great from the time I walked in undecided on what car I wanted to purchase to when I returned with my decision to purchase the 2024 Volvo CX60. Great customer service by all. what car I wanted to purchase to when I returned with my decision to purchase the 2024 Volvo CX60. Great customer service by all. More

Helpful 0

Report | Print

Peter was a joy to work with, He listened to my needs for what I wanted out of a vehicle and he surpassed my expectations so grateful. what I wanted out of a vehicle and he surpassed my expectations so grateful. More

Helpful 0

Report | Print

We recently purchased a Volvo SUV from Volvo Cars of Silver Spring. We had a great experience working with Jacob and Alex and the rest of the team. Jacob was attentive, communicative, and helpful. The p Silver Spring. We had a great experience working with Jacob and Alex and the rest of the team. Jacob was attentive, communicative, and helpful. The process was transparent which was very important to our family. I had a lot of interactions with nearby dealers that weren’t sincere and didn’t listen to me and our needs—this is why we ultimately went with Jacob and the Silver Spring team. Volvo continues to earn our loyalty! More

Helpful 0

Report | Print

I purchased my Volvo a few years ago and have been working my service consultant , Tanner Wrublik, who is the most exceptional, experienced, professional, knowledgeable consultant I have ever worked w working my service consultant , Tanner Wrublik, who is the most exceptional, experienced, professional, knowledgeable consultant I have ever worked with! I have had many cars and many service consultants and by far Tanner is the BEST!!! He always finds ways to benefit me and save me the most ! I am very thankful that now I purchased my leased vehicle , I will be able to continue to work with Tanner for all my car needs ! More

Helpful 0

Report | Print

Great dealing with Jacob Burns. He was very knowledgeable about the xc60. He also Followed up the sale to make sure everything was right. He was very knowledgeable about the xc60. He also Followed up the sale to make sure everything was right. More

Helpful 0

Report | Print