James Stecker

While the reception was great, the wait was ridiculous. I came in for a basic oil change and was there for nearly two hours with no communication about the delay. I came in for a basic oil change and was there for nearly two hours with no communication about the delay. More

by DEERICHARDSON54 Verified Customer Verified Customer

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They kept me informed as they worked on our Buick. I believe the problem has been fixed. I believe the problem has been fixed. More

by FLYINGCHAP Verified Customer Verified Customer

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Clean, easy to a schedule appointment, video from mechanic very helpful, snacks & beverages readily available & variety offered. Good communication about progress of appointment & any recommendations mechanic very helpful, snacks & beverages readily available & variety offered. Good communication about progress of appointment & any recommendations. More

by JAXJAGS Verified Customer Verified Customer

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Fast, comfortable and easy. I loved the in-house comforts such as the waiting room and the media room I loved the in-house comforts such as the waiting room and the media room More

by rhughesjr15 Verified Customer Verified Customer

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Got me in and out quickly and managed to do a ECM recall I wasn’t aware of. I wasn’t aware of. More

by agnicely Verified Customer Verified Customer

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When I noticed that the 2020 Sierra AT4 I purchased from Jim Ellis in May 2023 had a leaking back window, I originally took it for repair to my closest GMC dealer in Kennesaw. After 2 service visits they st Jim Ellis in May 2023 had a leaking back window, I originally took it for repair to my closest GMC dealer in Kennesaw. After 2 service visits they still had not repaired the leak and then stated that any further repairs would not be covered under my CPO warranty even though I was still within the time and mileage coverage limits. I turned to my salesman at Jim Ellis (Richard Newton) for assistance and he immediately coordinated with James Stecker in Service to get me a service appointment. James was perfect in terms of getting me into the schedule, communicating what they discovered, and finally resolving the leaking window issue - and within my CPO warranty. He was even able to coordinate a loaner vehicle for me which was a big help considering the distance I am from the dealership. The Jim Ellis team will now be who I turn to for any future service concerns, and they'll also be the dealer I turn to when I'm ready to upgrade to a new truck. But for now, I'm going to continue enjoying this one. Thanks Richard Newton & James Stecker! More

by bob.kutschke Verified Customer Verified Customer

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Great dealership, easy to work with. Definitely recommended to anyone needing a new or used vehicle Definitely recommended to anyone needing a new or used vehicle More

by d.e.cannon69 Verified Customer Verified Customer

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Make you feel like family, even though my wait was long James Steker and his staff were very thorough in taking care of me and my 2021 Buick Encore GX (Vehicle). While waiting on the part for my vehicle to James Steker and his staff were very thorough in taking care of me and my 2021 Buick Encore GX (Vehicle). While waiting on the part for my vehicle to come James offered me a very nice loaner 2023 Buick Envision to drive back and forth to work! KUDO's to James Steker and The Jim Ellis Buick, GMC Staff!!! Highly recommend them if you are in the market for another automobile. More

by Teresa Verified Customer Verified Customer

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great customer service for my GMC truck which i purchased from them in 2022 as well.. from them in 2022 as well.. More

by tkenney Verified Customer Verified Customer

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Jim Ellis Mall of Georgia has always gone above and beyond. James and Ed excellent service advisors that always do what is best for the customer. beyond. James and Ed excellent service advisors that always do what is best for the customer. More

by ellisjames Verified Customer Verified Customer

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