Jay Gonzales | Page 2

Pleasant shopping experience, low pressure, knowledgeable support. Looking forward to meeting the service team. Thanks! support. Looking forward to meeting the service team. Thanks! More

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Since I bought my car from there any time, I had a problem they took care of it. No questions asked I recommend my friends and family to go then buy a car and they will be happy as me. Thank you Ford problem they took care of it. No questions asked I recommend my friends and family to go then buy a car and they will be happy as me. Thank you Ford from Westborough. More

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Excellent customer service and care. I found all the features that I wanted in a truck and it was delivered on time. I found all the features that I wanted in a truck and it was delivered on time. More

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Nice people and a great salesman. Dealership took sixteen days to get the title so I could take my car home Dealership took sixteen days to get the title so I could take my car home More

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They were very accommodating with helping us through a service call with our Explorer. They even drove a rental down to us. It was much appreciated. service call with our Explorer. They even drove a rental down to us. It was much appreciated. More

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I arrived at their location just after they had opened on a Sunday morning. I was there to look at a specific car seen on-line. David came out to assist and we spoke as I looked. I was allowed a test drive a a Sunday morning. I was there to look at a specific car seen on-line. David came out to assist and we spoke as I looked. I was allowed a test drive alone which was good. When I returned David had an offer for my trade-in which wasn't accepted. (he had also mentioned driving the car home that da)y. His boss, Jay, increased their offer to what had previously been offered by other dealers and allowed payment of the balance to be made with a sizable personal check. When appropriate I met with Jay in finance to complete the requisite paperwork. When completed I was able to empty my trade and place them in a freshly detailed new to me 2016 Mustang EcoBoost. Running my fingers across that finish was a pleasant experience. This was by far the most pleasant experience at a large dealer that I also had to drive 50 miles to get to. Should the time come to step up and purchase a newer more powerful Mustang I would have no reservation about taking that ride again and I was very happy playing "Mustang Sally" on the stereo over a wireless connection as I drove out of their lot. Sorry to be so wordy but I love telling a good story. More

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We had the best experience at Herb Chambers Ford. George was up front with everything we needed to know. Took the time to get us options and explained everything we needed to know. They worked quickl George was up front with everything we needed to know. Took the time to get us options and explained everything we needed to know. They worked quickly to help us get in our new car while paying attention to every detail. Extremely friendly, helpful, honest and easy to work with. 10/10 would recommend to anyone!!! More

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Very professional felt extremely welcoming when entered. Jason is a great guy goes out of his way to get you what you want. Jay was great as well explained the Bronco in full along with the explanation of t Jason is a great guy goes out of his way to get you what you want. Jay was great as well explained the Bronco in full along with the explanation of the financing. Had a great experience here and will tell others about this dealership. More

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From start to completion, we found the people involved at Herb Chambers Ford very helpful and informative. Both the sales rep, David Chapin, and the finance manager, Jay Gonzalez, were attentive to our need Herb Chambers Ford very helpful and informative. Both the sales rep, David Chapin, and the finance manager, Jay Gonzalez, were attentive to our needs and extremely cordial. They ensured that we were comfortable through the entire process. It was the first new car acquisition for us in 14 years; thus, the formalities were new to us in many aspects. The car was immaculate, when handed over to us. Given that the vehicle has a sophisticated on-board electronic system, the guidance we received to take advantage of the functionality was invaluable. We look forward to a solid relationship with Herb Chambers Ford of Westborough in the years to come. More

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I am very pleased with all of the services provided me regarding my vehicle purchase. Very professional and accommodating.staff. I would definitely recommend this dealership to anyone interested in a purc regarding my vehicle purchase. Very professional and accommodating.staff. I would definitely recommend this dealership to anyone interested in a purchase. More

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