Jose Gonzalez

I enjoy work with the dealership, both the sales & service departments. The sales management has been very helpful on clarifying GM rebate & pricing. They provided a great price on a new 2024 Silver service departments. The sales management has been very helpful on clarifying GM rebate & pricing. They provided a great price on a new 2024 Silverado. More

by Gturner38 Verified Customer Verified Customer

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I went down to purchase several vehicles for employees, willing to pay cash for the deals. I was given a young, nice gentleman who did the best he could given that he was only there for a month, but given willing to pay cash for the deals. I was given a young, nice gentleman who did the best he could given that he was only there for a month, but given the level of service I had expressed to him and the management I expected more efficiency and respect of my time. Instead of a simple process of purchasing three vehicles in a matter of an hour, two at most, I was forced to waste five hours on the process as they screwed up the paperwork and had to reprint it two more times. From the beginning, I expressed that these were company vehicles to no less than three people including financing yet they then had me sign the paperwork with all of it in my personal name. I told him again, and he said "that's fine" until I finished signing it; he then said "oh we'll have to actually redo all of this." They then waited until the very end to inform me that I was not going to be able to take all the vehicles home for my employees; I asked several times about it before and they claimed no problem. They then claimed it was "late and hard to reach upper management." Being an owner of a business myself, when a potential recurring customer is expecting decent service I am expected to perform any day of the week; this was not the case here. I was then forced to come back the next morning, where they took another FOUR hours on paperwork I had already filled out the night before(again, redoing paperwork). Once we came back to trade in the vehicle, it turned out there was an error on the info they collected, even though we corrected information we gave them multiple times. I wasn't concerned either way as I had to leave, but suddenly everything was extremely urgent when it was on their end to not waste time; seven phone calls a day until 930 pm, when I explained to all of them email me and I can sign and send payment. I was extremely disappointed in the last of respect of others' time, the double speak when it came to specific questions and the overall experience. While I like the vehicles, my first experience with Chevy dealers here was a disaster and I plan on taking the rest of my fleet business elsewhere. (Side note, the salesperson(again, very nice and good person), finance person and manager are not even listed below) More

by TLD Builders Verified Customer Verified Customer

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Jose did a great job answering my questions and provided me with very good customer service. I would buy another vehicle from him. Thanks Tony me with very good customer service. I would buy another vehicle from him. Thanks Tony More

by tonyazrealtor Verified Customer Verified Customer

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We were taken care of from the minute we exited our car and were treated like VIP by the entire staff. I love my new Trax and look forward to taking my car there for service and all my future car needs. T and were treated like VIP by the entire staff. I love my new Trax and look forward to taking my car there for service and all my future car needs. Thanks again! More

by MONICA2020CASTA Verified Customer Verified Customer

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Experience with Gateway dealership was good. They helped us pick out the correct vehicle for our needs. Jose & Ceasar answered all of our questions and made us feel confortable with our decision They helped us pick out the correct vehicle for our needs. Jose & Ceasar answered all of our questions and made us feel confortable with our decisions. More

by JMENDOZAELECTRIC Verified Customer Verified Customer

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My wife and I made our 4th and 5th purchase from Gateway over the weekend. (You are welcome Jerome!) They always seem to have the best prices and once the deal is done, have a fast turnaround to get you on over the weekend. (You are welcome Jerome!) They always seem to have the best prices and once the deal is done, have a fast turnaround to get you on your way in your new car. The sales staff, including Jerome and Jose, are courteous, professional and go out of their way to make you feel comfortable and they don't try to push you into making a deal you aren't happy with. More

by beautotim Verified Customer Verified Customer

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Very easy process. Not a ton of haggling. Only recommendation is referencing interest rate prior to signing, not just numbers relative to cost of vehicle in negotiatio Not a ton of haggling. Only recommendation is referencing interest rate prior to signing, not just numbers relative to cost of vehicle in negotiation. It was a shock to have such a high interest rate with excellent credit. Team was fantastic, manager, Jose, even finance regardless of detail not shared. Thank you and will definitely consider another purchase in the future with your company! More

by soboller622 Verified Customer Verified Customer

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Great service and transaction. Quick story - Went to Dealer A made to feel like I was doing them a favor by coming in. Salesman didn't even give me his name. Went to Dealer B on a Quick story - Went to Dealer A made to feel like I was doing them a favor by coming in. Salesman didn't even give me his name. Went to Dealer B on a referral when I told someone about dealings with Dealer A. Dealer B said they would take good care of me and get me the best price. Price came back higher than Dealer B. Saw Gateway online and wanted to go there but Dealer B said, don't trust Gateway they don't honor their prices. So I went to Gateway, met Jose and was treated very well and worked out a fair price and purchased the vehicle that day. The amazing thing is I told the two previous dealers that I had already sold my prior vehicle, had the cash and was needing to buy a truck. Gateway delivered. Jose Gonzalez delivered. Thank you very much. More

by rcholman0 Verified Customer Verified Customer

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Appreciated the time Epi Perez spent with us. He understood we wanted to get in and out as soon as possible with the purchase of our new truck with out the back and forth. He understood we wanted to get in and out as soon as possible with the purchase of our new truck with out the back and forth. More

by brad_werschky Verified Customer Verified Customer

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Were very understanding of my car situation and were able to work with me in getting me into a different car. to work with me in getting me into a different car. More

by hernandezpaulina413.ph Verified Customer Verified Customer

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