Mr. Ruiz was very knowledgeable about the vehicle I
purchased (Q50) and very responsive to our questions, text messages, etc.
purchased (Q50) and very responsive to our questions, text messages, etc.
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by kdonn34
Verified Customer
Verified Customer
May 13, 2024 -
INFINITI Of Orland Park responded
Thank you for sharing your positive experience with us! We're thrilled to hear that Mr. Ruiz provided you with excellent service and was knowledgeable about the Q50.
We truly appreciate your feedback and your trust in us. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help!
Best Wishes,
INFINITI Of Orland Park
Dealership had great prices and got the deal done in a
fast manner. This deal has made me a return customer!
fast manner. This deal has made me a return customer!
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by THEODOREPOMMELLS
Verified Customer
Verified Customer
May 13, 2024 -
INFINITI Of Orland Park responded
Thank you so much for sharing your positive experience with us! We're honored to have earned your trust and loyalty as a return customer. Providing exceptional service and value to our customers is our top priority, and we're delighted that we could meet your expectations!
Best Wishes,
INFINITI Of Orland Park
The sale negotiation was a grueling and often contentious
process, srarting with the dealers advertised sale price of the car, which the salesperson said was a mistake.
process, srarting with the dealers advertised sale price of the car, which the salesperson said was a mistake.
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by robertminikel
Verified Customer
Verified Customer
Other Employees Tagged:
JJ Vock
, Ronnie Robles
Dec 21, 2023 -
INFINITI Of Orland Park responded
We're genuinely sorry to hear about the challenges you faced during the sale negotiation process. We apologize for any confusion caused by the advertised sale price discrepancy, and we understand how frustrating that can be. Your feedback is important to us, and we'd appreciate the opportunity to address your concerns. Please reach out to [contact information] so we can discuss your experience further.
Thank you for bringing this to our attention.
Best Wishes,
INFINITI Of Orland Park
I was sold a car with underlying issues that were not
corrected before the sale
corrected before the sale
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by tinia.robinson
Verified Customer
Verified Customer
Service Price Transparency
Great experience overall.
The facility was very nice and customer friendly. John Pullen was amazing, he was a tremendous help! Very professional, kind, patient, attentive, kno
The facility was very nice and customer friendly. John Pullen was amazing, he was a tremendous help! Very professional, kind, patient, attentive, knowledgeable, and most importantly, honest! I'm very happy with the entire process and everyone at Zeigler INFINITI for their professionalism and candor. I highly recommend!
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by Tekila
Verified Customer
Verified Customer
Joe Ruiz and the staff at Infiniti of Orland Park were
wonderful to work with. I would highly recommend them, if you're looking for a new vehicle.
wonderful to work with. I would highly recommend them, if you're looking for a new vehicle.
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by maryanne.meade
Verified Customer
Verified Customer
always available whenever I need work done on my truck!
Service is always professional and good
Service is always professional and good
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by MS_MEWILLIAMS
Verified Customer
Verified Customer
Service Price Transparency
Nov 30, 2023 -
INFINITI Of Orland Park responded
Thank you for your kind words! We truly appreciate your loyalty and are delighted to hear that our team has consistently provided professional and excellent service for your truck. Knowing that we've been reliable and available whenever you needed work done is incredibly rewarding.
Best Wishes,
INFINITI Of Orland Park
I should've given Joe a 4 because the first night I was
there he seemed a little irritated with my husband and me. The next day after a lil sleep and maybe some yum yum he was a lot better.
As for th
there he seemed a little irritated with my husband and me. The next day after a lil sleep and maybe some yum yum he was a lot better.
As for the dealership, it was clean, the star buck's coffee was a plus, Two of the stalls in the lady's restroom was out of toilet paper; it was the end of the night though. The Finance Manager was very pleasant to work with. This dealership could gain by adding more finance Manager to shorten the length of time spent waiting to get into the office. Also, the staff is very young and that was good to see.
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by pearlfortitude5
Verified Customer
Verified Customer
Nov 17, 2023 -
INFINITI Of Orland Park responded
Thank you for taking the time to provide detailed feedback about your experience with Joe and our dealership. We appreciate your honest input and apologize for any initial impression that may not have met your expectations.
We're glad to hear that the dealership's cleanliness and amenities, like Starbucks coffee, were positive aspects of your visit. Your observation about the restroom and the suggestion to add more finance managers to reduce waiting times are duly noted, and we'll work towards improvements in these areas.
We value your feedback, and it's important for us to continuously enhance our services. If there's anything specific you would like to discuss further or if you have additional feedback, please don't hesitate to reach out.
Thank you for choosing us, and we hope to have the opportunity to serve you even better in the future.
Best Wishes,
INFINITI Of Orland Park
Dan & Joe provided top notch customer service and
responsiveness. Joe was excellent at explaining everything.
responsiveness. Joe was excellent at explaining everything.
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by JILL
Verified Customer
Verified Customer
Oct 30, 2023 -
INFINITI Of Orland Park responded
We're delighted to hear that Dan and Joe provided you with top-notch customer service and responsiveness. It's wonderful that Joe excelled at explaining everything to your satisfaction. Customer education and service are important to us, and it's great to know that you had a positive experience with our team.
If you have any more questions or need further assistance, please feel free to reach out. Your feedback is appreciated, and we look forward to continuing to provide you with excellent service in the future. Thank you for choosing us!
Best Wishes,
INFINITI Of Orland Park
Purchased a car last week.
Had to bring it in due to the low oil indicator coming on. My salesman Joe Ruiz made sure I was able to get my car serviced ASAP
Had to bring it in due to the low oil indicator coming on. My salesman Joe Ruiz made sure I was able to get my car serviced ASAP
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by tinia.robinson
Verified Customer
Verified Customer
Service Price Transparency
Oct 30, 2023 -
INFINITI Of Orland Park responded
It's great to hear that Joe Ruiz, your salesman, went the extra mile to ensure your car was serviced promptly when you encountered the low oil indicator issue. Customer service and satisfaction are essential to us, and we appreciate Joe's dedication to making sure your concern was addressed promptly.
If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to support you, and we hope you enjoy your new car trouble-free. Thank you for choosing us!
Best Wishes,
INFINITI Of Orland Park
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