Kristen Murphy

Kristin was very nice and accomodating she was to letting me test drive the vehicle and worked wit me to get the car I wanted. me test drive the vehicle and worked wit me to get the car I wanted. More

by Hammer Verified Customer Verified Customer

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The experience was good and my sales associate, Kristen, was great. She was very friendly and professional, I did enjoy working with her. The 2011 Hyundai Santa Fe I bought has 28,000 miles on it. I live in was great. She was very friendly and professional, I did enjoy working with her. The 2011 Hyundai Santa Fe I bought has 28,000 miles on it. I live in Maine and came down to Lowell Massachusetts buy this vehicle. I didn't have anyone who could assist with driving the Santa Fe back to maine, so Kristen said they could deliver it up here to Maine for me as part of the sale, which I thought was a great service on the part of the dealership. Kristen herself drove the vehicle up to Maine for me. About a week and a half later and the Santa Fe needs work that thier inspection team either did not find or the dealership did not want to fix. The front struts rattle and squeek loudly, very annoying. I don't how that wasn't apparent when I drove the vehicle because I didn't hear anything, but it came to reveal itself two days after delivery. The rear hatch stuts catch, chatter, and squeek as well when closing. I did try to lubricate them, but it didnt change anything, so those need to be replaced. The front tires are worn to the wear bars and need to be replaced. The back tires are still in good shape, which means the previous owner didn't rotate the tires and probably liked to spin the tires alot, the tires on it are rated for 60,000 miles. These are all noticeable items that should have been addressed when the car was prepared for sale. I feel the front struts and hatch struts should have been addressed before selling the vehicle. I can live with the tires since I had seen them and bought the car knowing it needed new front tires, but the front struts and hatch struts should have been fixed. Luckily I looked at the brakes, because the left rear caliper was bad and caused the brake outer pad to wear down to the metal backing plate. I pointed that out to them and after inspecting the brakes they noticed the brake caliper was bad and they replaced the caliper, and rotors and pads on both sides. I thought that was good service on their part. I figured there would be something I would need to address after buying it given it is a 2011, but I didn't plan on replacing the front struts with 28,000 miles on the vehicle. The vehicle runs good and drives well, aside from the struts rattling, squeeking and needing to be replaced, which will be here soon. So for now I parked the vehicle and I'm driving my old reliable Honda until I get new struts on the 2011 Sante Fe in the next couple of weeks. The price was a little high for needing some work with 28,000 miles on it, but I will get it a fixed up and hopefully it will last for quite a while with regular and preventative maintenance. More

by mr.powe Verified Customer Verified Customer

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Kristen and everyone else in this office were very helpful and our transaction went smoothly and quick. I 100% recommend this place. helpful and our transaction went smoothly and quick. I 100% recommend this place. More

by SHEILADUGAN91 Verified Customer Verified Customer

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Our salesperson Kristen was terrific. She was knowledgeable without being pushy. It was great that the dealership was open on Sunday. The financial representatives and service technicians She was knowledgeable without being pushy. It was great that the dealership was open on Sunday. The financial representatives and service technicians were great too. Highly recommend this dealership. More

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Kristen and the Mazda team was great. You have to live a dealership that has two pooches their showroom. You have to live a dealership that has two pooches their showroom. More

by svd418 Verified Customer Verified Customer

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Kristen was great. She knew the product she was selling. She kept us informed throughout the process. When it came time to pick up the vehicle she spent a lot of time She knew the product she was selling. She kept us informed throughout the process. When it came time to pick up the vehicle she spent a lot of time with us going over how to operate all the features in the car. More

by mindytara Verified Customer Verified Customer

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Excellent. Gave me a great price on brand new CX-50 without any haggling. Super easy process completed most online to save time with salesperson Kristen who was Gave me a great price on brand new CX-50 without any haggling. Super easy process completed most online to save time with salesperson Kristen who was helpful, informative and accommodating. Efficient closing and financing with Chris who was a really cool dude! Appreciated not getting the hard sale tactics you find at most dealerships. More

by al.mccarthy15 Verified Customer Verified Customer

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Just purchased my 3rd Mazda from 495 Mazda. A beautiful 2024 Eternal Blue Mica CX-5. This is the best compact SUV on the market in terms of features, performance and value. As always, the sale A beautiful 2024 Eternal Blue Mica CX-5. This is the best compact SUV on the market in terms of features, performance and value. As always, the sales experience with Kristen, my go to sales person and Dom, her manager, was pleasant and stress free. Mike and Sean were very helpful and available as well. Pricing is very competitive and reasonable. Thanks for a great deal! Will be back! More

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Great customer service. I appreciate the time Jonathan took to answer questions. Love the video showing what was being done to my car. I appreciate the time Jonathan took to answer questions. Love the video showing what was being done to my car. More

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Kristen was awesome! she was very knowledgeable and made my purchase surprisingly easy and stress free. Kristen actually came in on her day off, making it possible for me she was very knowledgeable and made my purchase surprisingly easy and stress free. Kristen actually came in on her day off, making it possible for me to pick up my CX-50 early the next morning. I highly recommend Kristen and 495 Mazda. More

by PONDFISHES Verified Customer Verified Customer

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