Kyle Sperry

The dealership is beautiful. It’s so big, with the largest inventory to choose from. They even have a cafè there that you can get good food and drinks when you’re there for maint It’s so big, with the largest inventory to choose from. They even have a cafè there that you can get good food and drinks when you’re there for maintenance services. Jordan made me feel like the most important person in the room! The purchasing process was so easy and fast ! Thank you to everyone there for making it happen! More

by blaxton329 Verified Customer Verified Customer

Helpful 0

Report | Print

My experience with this dealership was by far the worse I have ever had. On 05/10/2024 I talked to Kevin on the phone but he wasn't there when I arrived, we worked with Joe, Reda and Denny. First there was a have ever had. On 05/10/2024 I talked to Kevin on the phone but he wasn't there when I arrived, we worked with Joe, Reda and Denny. First there was an issue during the test drive that Reda tried to dismiss. Then, we agreed on a price with Reda and Denny tried to raised it by adding $900 dollars while I was signing, I was ready to leave, but Azam helped saved the deal. Denny told Joe I didn't accept the deal and left, which was not true, I was still there, so Joe left without even checking to see I was still there, I was left there for over an hour, dealership had already close and almost everyone was gone, I found Ali, he found out that the truck I just purchased and paid in full was locked in service and he didn't have access to it, very bad since I traveled over an hour to get to this dealer. Where they planning on closing leaving us locked inside without telling us??? 05/11/2024, I contacted Kevin, he pretended he didn't know then he admit he did and said the car was getting an inspection before they would deliver to me at no extra cost but that didn't happened. 05/12/2024, no answers, they're still holding my truck hostage for no reason and without my consent. 05/13/2024, since I was told my truck was locked in the service dept, I contacted them, they said they didn't have it, Kevin later said that it was supposedly there just in a different area and was being inspected, but supposedly it was being inspected two days earlier??? 05/14/2024, day 4 without my truck, Kevin didn't answered so i called and talked to Joe, asked him why he left on Friday without saying anything to me, he said because Denny had told him I left, that was a lie. I contacted a lawyer who told me that since I have not taken possession of the truck I could cancel the deal and must get a full refund. I contacted my insurance contact to tell them about all the issues, and since they cashed my check I also contacted my bank and explained all the issues, they said they have notated my account and if I decide to cancel the deal they would help me dispute the charge. I texted Kevin my conversation with the lawyer and told him the truck will need to be delivered to my house no later than Wednesday. 05/15/2024, my truck was finally delivered to my house, without being detailed, I also asked for copy of the inspection that supposedly took 4 days to get done and off course he didn't have it, he promised to email it to me but never did, of course not, because it was never done, there's no record of it, the last record of an inspection reported to Mopar was done on 05/08/2024, before I purchased the truck, therefore they hold my truck hostage for 4 days without a valid reason and lied about so many things, I would never trust them again. I even sent a message to the GM on 05/11/2024 and never received any answer from him. This is just the short story of my terrible experience with Jerry Ulm, I posted the full details on the reviews section of their Facebook page. I cannot recommend this dealership. 05/20/2024, I thought my issues with this dealership were finally over but the title was supposed to be electronic but is showing "paper" at the DMV, also, I still haven't received my new registration for the tag transfer, they didn't printed one while I was there, even though I had just renewed my prior tag for 2 years & even showed Azam the sticker with expiration date of 03-2026, per the DMV, this truck is heavier & the tag can only be renewed for one year, always in Dec, the dealership was supposed to print a new registration with a new sticker showing expiration date of 12-2024, they didn't. I spoke with manager Kyle, he email me copy of the registration and mail an original so I can get the sticker with the new expiration date, he also change the title to electronic. I'm grateful for Kyle's help but hope this is my last issue. More

by DnDogs Verified Customer Verified Customer

Helpful 0

Report | Print

My experience with this dealership was by far the worse I have ever had. On 05/10/2024 I talked to Kevin on the phone but he wasn't there when I arrived, we worked with Joe, Reda and Denny. First there was a have ever had. On 05/10/2024 I talked to Kevin on the phone but he wasn't there when I arrived, we worked with Joe, Reda and Denny. First there was an issue during the test drive that Reda tried to dismiss. Then, we agreed on a price with Reda and Denny tried to raised it by adding $900 dollars while I was signing, I was ready to leave, but Azam helped saved the deal. Denny told Joe I didn't accept the deal and left, which was not true, I was still there, so Joe left without even checking to see I was still there, I was left there for over an hour, dealership had already close and almost everyone was gone, I found Ali, he found out that the truck I just purchased and paid in full was locked in service and he didn't have access to it, very bad since I traveled over an hour to get to this dealer. Where they planning on closing leaving us locked inside without telling us??? 05/11/2024, I contacted Kevin, he pretended he didn't know then he admit he did and said the car was getting an inspection before they would deliver to me at no extra cost but that didn't happened. 05/12/2024, no answers, they're still holding my truck hostage for no reason and without my consent. 05/13/2024, since I was told my truck was locked in the service dept, I contacted them, they said they didn't have it, Kevin later said that it was supposedly there just in a different area and was being inspected, but supposedly it was being inspected two days earlier??? 05/14/2024, day 4 without my truck, Kevin didn't answered so i called and talked to Joe, asked him why he left on Friday without saying anything to me, he said because Denny had told him I left, that was a lie. I contacted a lawyer who told me that since I have not taken possession of the truck I could cancel the deal and must get a full refund. I contacted my insurance contact to tell them about all the issues, and since they cashed my check I also contacted my bank and explained all the issues, they said they have notated my account and if I decide to cancel the deal they would help me dispute the charge. I texted Kevin my conversation with the lawyer and told him the truck will need to be delivered to my house no later than Wednesday. 05/15/2024, my truck was finally delivered to my house, without being detailed, I also asked for copy of the inspection that supposedly took 4 days to get done and off course he didn't have it, he promised to email it to me but never did, of course not, because it was never done, there's no record of it, the last record of an inspection reported to Mopar was done on 05/08/2024, before I purchased the truck, therefore they hold my truck hostage for 4 days without a valid reason and lied about so many things, I would never trust them again. I even sent a message to the GM on 05/11/2024 and never received any answer from him. I cannot recommend this dealership. 05/20/2024, I thought my issues with this dealership were finally over but the title was supposed to be electronic but is showing "paper" at the DMV, also, I still haven't received my new registration for the tag transfer, they didn't printed one while I was there, even though I had just renewed my prior tag for 2 years & even showed Azam the sticker with expiration date of 03-2026, per the DMV, this truck is heavier & the tag can only be renewed for one year, always in Dec, the dealership was supposed to print a new registration with a new sticker showing expiration date of 12-2024, they didn't. I spoke with manager Kyle, he email me copy of the registration and mail an original so I can get the sticker with the new expiration date, he also change the title to electronic. I'm grateful for Kyle's help but hope this is my last issue. More

by DnDogs Verified Customer Verified Customer

Helpful 0

Report | Print

I worked with Michael Sarlabous and Kyle Sperry. Both were awesome to deal with, and made the transaction very smooth. Other staff was great, and very helpfull. I will definitely go see them agai Both were awesome to deal with, and made the transaction very smooth. Other staff was great, and very helpfull. I will definitely go see them again if the need arises. More

by jmgreen596 Verified Customer Verified Customer

Helpful 0

Report | Print

While this dealership is extremely busy, they are also quite attentive and helpful. The team is professional and willing to work with you to find what you're looking for. Everyone we met was friendly and quite attentive and helpful. The team is professional and willing to work with you to find what you're looking for. Everyone we met was friendly and professional, and people like Kyle and Esteban ensured we were happy and all set to take home a new Jeep. More

by samposillico Verified Customer Verified Customer

Helpful 0

Report | Print

Malik was on point durning the entire visit. Great attitude and enthusiasm for his job! He followed through and ensured the purchasing process was seamless. His manager Kyle also went above and Great attitude and enthusiasm for his job! He followed through and ensured the purchasing process was seamless. His manager Kyle also went above and beyond. Kyle continued to check in and make sure everything was going smooth. Thank you Malik and Kyle! More

by SXT0469 Verified Customer Verified Customer

Helpful 0

Report | Print

Unfortunately, the car I was going to buy was bought the same day. But Kyle and Yiannis got me the same model, even better year, in a matter of HOURS, incredible management! Very thankful. Juan Lattanzi. same day. But Kyle and Yiannis got me the same model, even better year, in a matter of HOURS, incredible management! Very thankful. Juan Lattanzi. More

by juanilattanzi Verified Customer Verified Customer

Helpful 0

Report | Print

It was time for me to trade in my 2014 Jeep Cherokee Latitude that I purchased in 2017. I love and I will always drive a Jeep model. And I found the perfect Jeep for me on their website. I went in the s Latitude that I purchased in 2017. I love and I will always drive a Jeep model. And I found the perfect Jeep for me on their website. I went in the store to test drive and knew I wanted her. She is a beauty and I hoped it would be there waiting for me to buy. Bobby Gross is an excellent Sales Rep and he worked incredibly well with me to acquire my new whip. I've fallen in love with my new 2022 Jeep Compass, and with the excellent customer service, assistance and flexibility of Bobby and Kyle Sperry, I am sure to return when it is time to trade up again! More

Helpful 0

Report | Print

Jerry ulm was able to help me find the specific type of car I was looking for. Malik suleiman (our salesman) was very knowledgeable on the subaru I purchased and patient with my wife and I throughout the e car I was looking for. Malik suleiman (our salesman) was very knowledgeable on the subaru I purchased and patient with my wife and I throughout the entire process. Overall customer service was a 10/10. More

by dominguezjuancarlos77 Verified Customer Verified Customer

Helpful 0

Report | Print

My husband actually thanked me for an enjoyable day! We did all negotiations online while sitting on the couch watching tv. We live an hour and a half away from them so by the time we got there Jake ou We did all negotiations online while sitting on the couch watching tv. We live an hour and a half away from them so by the time we got there Jake our salesman had all the paperwork ready, and our new Jeep ready to go. They looked over our trade-in, we signed the paperwork electronically, they transferred our plates over and we were on our way home. Everyone we met was very friendly and professional. Most enjoyable experience we’ve ever had buying a new car! More

by luvxlk9 Verified Customer Verified Customer

Helpful 0

Report | Print