Lacey Chapman

I am screaming big loud THANK YOU SO MUCH to Archie at Ron Tonkin Chevrolet!!! He made this car purchase so easy for me, communicated consistently, and went above and beyond for me!! This is my dream car Ron Tonkin Chevrolet!!! He made this car purchase so easy for me, communicated consistently, and went above and beyond for me!! This is my dream car and that was a dream car buying experience! Thank you so much I highly recommend this dealership and specifically salesman Archie!!! More

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Shane, the service manager has handled many problems for me with amazing dedication to getting the best result for the customer. From routine smaller jobs to a very complicated analysis of my Corvette tires me with amazing dedication to getting the best result for the customer. From routine smaller jobs to a very complicated analysis of my Corvette tires, which resulted in Michelin, providing us new tires at no charge. Recently had some warranty work done on my Buick for the airbag. They did a great job Dominic. My service advisor took care of everything. Everyone there is super helpful. Obviously they’re getting great leadership and they found people that are dedicated to helping their customers. More

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Chris was very professional and easy to deal with. He is a great problem solver and gave us a lot of good options around our specific goals. We enjoyed the whole car buying experience! Thanks Chris He is a great problem solver and gave us a lot of good options around our specific goals. We enjoyed the whole car buying experience! Thanks Chris! We will definitely come back on our next vehicle purchase. More

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Incredibly personable, helpful and willing to help you achieve your goals when purchasing a vehicle. Awesome experience! achieve your goals when purchasing a vehicle. Awesome experience! More

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We had a great experience at Ron Tonkin Chevrolet. Logan was awesome and helped us purchase our 2022 Yukon Denali. Logan was awesome and helped us purchase our 2022 Yukon Denali. More

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Everybody at Ron Tonkin Chevrolet was professional, courteous, knowledgeable and helpful. I would absolutely recommend them to anyone looking to buy a new or used car in Portland. courteous, knowledgeable and helpful. I would absolutely recommend them to anyone looking to buy a new or used car in Portland. More

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Great dealership with great customer services, especially our sales guy Adwan he was awesome he made sure we got everything we wanted, I’ll recommend them any day our sales guy Adwan he was awesome he made sure we got everything we wanted, I’ll recommend them any day More

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Archie was very knowledgeable about the Jeep and made the buying process quick. He also explained everything too and a perk for me was they were not pushy with their extra packages. buying process quick. He also explained everything too and a perk for me was they were not pushy with their extra packages. More

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My car sales man Aldine (sorry if I missed spelled your name) was very pleasant and welcoming, he made sure I was satisfied with the car I wanted after viewing various cars. He was polite, friendly and ver name) was very pleasant and welcoming, he made sure I was satisfied with the car I wanted after viewing various cars. He was polite, friendly and very helpful. I had no intention of buying a car today, we was actually window shopping but after interacting with Aldine I had a change of heart and because he was very helpful and even took the time to show me some of the cool features in the car and for me that was a plus because my previous car sales man did not do so when I bought my first car in 2019. We will be back in 2-4 weeks to get another car for my husband and we hope to work with him again again. Thanks for your help Aldine, we appreciate it. More

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This was a typical bad experience with a car dealership, which is the reason people hate buying from them. They had two new Suburbans I wanted to look at, so I headed in to see them. Neither Suburban coul which is the reason people hate buying from them. They had two new Suburbans I wanted to look at, so I headed in to see them. Neither Suburban could be found, the first one because it had a dead battery and wouldn't respond to the fob. After locating that one (which I wasn't able to see because they couldn't start it), he attempted to find the second. Logan was able to locate it parked in their service department, which seemed odd for a new vehicle. It was in the shop because the fuel tank had been drilled on their lot and it needed a new tank. Not a great start. He then pulled the truck up to the front so that I could see it, where it ran out of gas since the tank had not been replaced and was still leaking fuel. I left from there and headed to Dick Hannah Chevrolet, where I had a much better experience. Upon deciding on the Suburban at Ron Tonkin, I explained that I didn't want the $3000 black wheels (listed on the sticker as a dealer-installed option), and asked that the stock wheels be put back on. I was told that the wheels were installed at the factory and they didn't have any stock wheels, but that they would take $500 off the price to "help me out". I still didn't want to pay $2500 for wheels I didn't want, and explained that Dick Hannah had offered $4000 more for my trade in. They finally agreed to match the trade in value, which was the only good part of this experience. I also asked that they remove the ELO GPS, which was a $600 upsell for a $15 part they use to locate their vehicles in the lot. They did remove it, but didn't replace the factory screws, instead leaving them in the center console. When I arrived on the date of sale, Logan handed me the updated price sheet, which removed the cost of the ELO GPS and updated the trade-in value. It also had two new costs, window tint and a clear bra, which were never mentioned before and added $1500 to the cost. I immediately started to pack my things to leave, and Logan went to "talk to his manager to see how they could help me out" and came back to say they would remove those charges since they weren't originally listed. I then purchased the truck and left. As I started with, this was a pretty typical story from a bad car dealership, trying to upsell unnecessary equipment and add charges for the equipment at the last minute. I won't be returning. I would like to add that Lacey in the finance department was extremely professional and friendly and was great to deal with. I've purchaed 13 fleet vehicles from 8 different dealerships over the past year, and Lacey was the best representative from any finance department I've worked with. More

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