Lucas England

Lake Chevrolet responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you had a professional and pleasant visit for your oil change and tire rotation at Lake Chevrolet. It's great to know that Lucas provided helpful recommendations and tips for getting the best deals on additional services. We look forward to welcoming you back next time! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for recognizing Luke's exceptional service at Lake Chevrolet! We always aim to provide transparent and helpful information to our customers. We're thrilled to hear about your positive experience and look forward to serving you again in the future. Feel free to reach out if you need anything else. Drive safely! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for sharing your experience, William. We appreciate your feedback and take your concerns seriously. Please feel free to reach out to us directly so we can address any issues regarding your battery and ensure your complete satisfaction. We strive to uphold high standards of service at Lake Chevrolet and value your business. Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for choosing Lake Chevrolet, Jennifer! We're thrilled to hear about your positive experience with our team. We're always here to help and provide the best service. Looking forward to seeing you again! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your feedback. We sincerely apologize that you've encountered inconsistencies in the knowledge level of our service advisors. We understand how frustrating it can be when you need expert advice about your vehicle. We take pride in providing exceptional service, and your feedback allows us to identify areas for improvement. We have a team of experienced service advisors, and we're also investing in training programs for some of our newer advisors to ensure everyone possesses a deep understanding of the vehicles we service. We are actively working on further enhancements including: Enhancing advisor training: We're continuously improving our training programs to ensure all advisors, including those currently in training, possess a deep understanding of the vehicles we service. Knowledge-sharing initiatives: We're implementing initiatives to encourage knowledge sharing between advisors, fostering a collaborative environment where everyone can learn from each other. Customer communication: We're refining our communication procedures to ensure you receive clear and accurate information about your vehicle's needs, including any time you're interacting with an advisor still in training. In the future, if you feel an advisor isn't fully addressing your concerns, please don't hesitate to ask to speak with a more experienced advisor or service manager. We're happy to ensure you have a positive experience. We value your business and appreciate you bringing this to our attention. We're committed to providing you with a consistently positive service experience.

Lake Chevrolet responded

Paula, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for writing this amazing review for our team! At Lake Chevrolet, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

We are glad to hear you enjoyed your recent visit to our service department. At Lake Chevrolet we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for leaving us this great review, Jacob! We are very happy to hear that we could be so friendly and helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Team at Lake Chevrolet