Mike Wrigley | Page 6

Very friendly staff and was helped promptly. I felt I even had special treatment which was very appreciated! I felt I even had special treatment which was very appreciated! More

by STACEY.HALPER Verified Customer Verified Customer

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What a professional, courteous and competent team. Best place if you want to buy a car. Best place if you want to buy a car. More

by MGONZ5 Verified Customer Verified Customer

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I was supposed to come back to get a part fixed - part needed to be ordered and they said it would be about a week. No one ever called me back; I've called twice to try to see what's up but no one retur needed to be ordered and they said it would be about a week. No one ever called me back; I've called twice to try to see what's up but no one returns my calls, and I am tired of trying to follow up. Then I got an email that service was complete even though they told me a part was needed to be ordered. And the day I came to pick up the car, someone was super rude to me and gave me one word answers to questions. Pretty disappointed; my family has had 4 cars in a row with Folsom Ford and this is probably the last one. I don't know who I worked with so I can't answer the star questions below and giving them 4s because I don't want anyone to get in trouble More

by kyle.stefano Verified Customer Verified Customer

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Great service! It was great that they came to my house to do the service!!!! It was great that they came to my house to do the service!!!! More

by PORTNERLT Verified Customer Verified Customer

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Excellent salesman and very courteous general manager. The whole process was seamless and they made it easy. The whole process was seamless and they made it easy. More

by Theresa Obregon Verified Customer Verified Customer

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I found our salesman to be very positive and knowledgeable about the cars. He was courteous and helpful through the whole process. knowledgeable about the cars. He was courteous and helpful through the whole process. More

by Theresa Obregon Verified Customer Verified Customer

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Marvin was great, smart and confident. Everything went smooth, I would make a recommendation to senior management. You should have a concierge type person(s) available to go through feat Everything went smooth, I would make a recommendation to senior management. You should have a concierge type person(s) available to go through feature /benefits post the delivery and post possession of the vehicle to handle consumers issues, reteach and or explain items the buyer might have questions about. Having your best sales people doing such work is counter intuitive to making more sales and in many instances buyers are waiting while the best people to close the next deal are helping some one like me who had a few minor items I needed to resolve. Knowing I am taking away your best talent to do this is not good. When I ran retail sales teams we always had someone who everyone loved to talk to because they had the time to spend with them solving those little issues and did the follow-up to the client and the sales person. And I know from empirical data that by freeing up my sales team to pursue new clients was a great way to increase sales and reduce my acquisition costs before and after the sale. Food for thought. More

by MIKE.S.MATTIOLI Verified Customer Verified Customer

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The service and attention is very satisfying and special, all my questions where answered on very special way Every body has special way to attend the costumers all my questions where answered on very special way Every body has special way to attend the costumers More

by MIGUELANGEL_BUENO Verified Customer Verified Customer

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I hate the car buying process and these guys were pretty good about it. Ben was our sales guys and very low-pressure and chill. Thanks for that. good about it. Ben was our sales guys and very low-pressure and chill. Thanks for that. More

by Colin Verified Customer Verified Customer

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Great guys to deal with quick and easy and on my way will be back be back More

by MAUIMATT1 Verified Customer Verified Customer

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