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Monica Moreno-Davila
Monica Moreno-Davila at Seguin Chevrolet

Monica Moreno-Davila

Service Advisor

Seguin Chevrolet

509 West I H 10
Seguin, TX 78155

4.3
139 Reviews
4.3

139 Reviews

Write a Review

Dealership Experience

3 yrs, 4 mos

Industry Experience

3 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

139 Reviews of Monica Moreno-Davila

June 01, 2024

Dealership Rating
Employee Rating

Everyone at Seguin Chevrolet is so committed to superior customer service. They are absolutely the best!! More

by SUEANNCROUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ Medrano, Beca Ramirez Godoy, Ivan Perez

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May 30, 2024

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Employee Rating

Much better than last time! On time and fast service. In and out!! No confusion. More

by Velma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Beca Ramirez Godoy

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May 30, 2024

Seguin Chevrolet responded

Hi Velma, We're delighted you had a positive experience! Come back soon for more outstanding service. Sincerely, Jeremy Sims, General Manager

May 30, 2024

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Employee Rating

It was VERY TERRIBLE VERY TERRIBLE VERY TERRIBLE VERY TERRIBLE VERY TERRIBLE VERY TERRIBLE VERY More

by Timothy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 31, 2024

Seguin Chevrolet responded

Dear Timothy, I’m sorry to hear about your recent experience. Your feedback is very important to us, and I’d like to understand more about what went wrong so we can address it and improve our service. Please contact me directly at (830) 303-4381 ext. 2035 so we can discuss your concerns and work towards a resolution. Sincerely, Gary Stehle Service Director

May 29, 2024

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Employee Rating

Great customer service , really friendly, . they make sure that's we're take of they try there's best for you to be happy More

by Esther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 30, 2024

Seguin Chevrolet responded

Hi Esther, It was a pleasure serving you! Your feedback helps us improve our service. Sincerely, Jeremy Sims, General Manager

May 26, 2024

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Employee Rating

Received vehicle in worse condition than before. Poor communication and quality of work performed on my vehicle. The technician misaligned my wheel cover making it almost impossible to put air in my More

by Unsatisfied Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Beca Ramirez Godoy

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May 28, 2024

Seguin Chevrolet responded

Dear Unsatisfied Customer, I'm very sorry to hear about your recent experience with us. It's unacceptable that your vehicle's condition worsened after service, and I apologize for the poor communication and the misalignment of your wheel cover. Please contact me directly at (830) 303-4381 ext. 2035 so we can address these issues immediately and ensure your vehicle is serviced properly. We value your feedback and are committed to improving our service quality. Sincerely, Gary Stehle Service Director

May 25, 2024

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Employee Rating

denzel is very helpful. he madfe sure all my work was completed as fast as possible and made sure i was comfortable. More

by WILDER1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Denzel

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May 28, 2024

Seguin Chevrolet responded

Hi WILDER1997, Thank you for the fantastic review! We're glad you had a positive experience with us. Sincerely, Jeremy Sims, General Manager

May 24, 2024

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Employee Rating

I took my car in for an oil change, Monica made sure I got taken care of in a timely manner :) More

by yessi.p171
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Beca Ramirez Godoy

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May 24, 2024

Seguin Chevrolet responded

Hi yessi.p171, Your trust in us is valued! We're excited to welcome you back for more great deals. Sincerely, Jeremy Sims, General Manager

May 24, 2024

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It’s okay I only had an oil change and they it quickly and there very efficient More

by Xxxxxx
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 28, 2024

Seguin Chevrolet responded

Hi We're honored to have earned your five-star rating! Your satisfaction is our goal. Sincerely, Jeremy Sims, General Manager

May 24, 2024

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Employee Rating

Outstanding service and professional staff. Great job to all. Loved the service performed and provided. More

by ML.WEARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Beca Ramirez Godoy

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May 28, 2024

Seguin Chevrolet responded

Hi ML.WEARY, We're thrilled to have exceeded your expectations! Come back soon for more exceptional service. Sincerely, Jeremy Sims, General Manager

May 23, 2024

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Employee Rating

The best customer service,All people in Service department is friendly an fix the Truck fast THANK YOU More

by Miguel Martínez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Beca Ramirez Godoy , All people is Friendly

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May 24, 2024

Seguin Chevrolet responded

Hi Miguel Martinez, We appreciate your feedback! It helps us ensure we're delivering the best service possible. Sincerely, Jeremy Sims, General Manager

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