I've been a loyal customer for all of my vehicles needs
since I purchased it brand new back in 2020 from your dealership. Every oil change, battery, repairs, etc all go through Lochmandy. There's been a fe
since I purchased it brand new back in 2020 from your dealership. Every oil change, battery, repairs, etc all go through Lochmandy. There's been a few hiccups in the past with service and my vehicle, but nothing major. However, when my car was in for service a few weeks ago there was money stolen from the consul. I called and let the service department know and they said they would look at the cameras and let me know. It's been crickets since then. I did plan on purchasing a new Wrangler at some point this year but I'm not sure I want to keep my business with Lochmandy if they don't feel the need to contact me and let me know what's going on. I realize the entire service department isn't to blame because they didn't steal from me, but someone did. If I can't trust employees there to stay out of the personal storage areas in my vehicle then why would I continue to take my business there? I was told that they were most likely looking for my locking lugnut key. OK, thats fair. But I've kept in with my spare tire for four years. Also, even if they did look in the consul to find the key, that doesn't give them permission to take whatever is in there! Please know, money isn't everything, and I am not upset that I didn't get my $250 back. Keep it. Someone clearly needed it more than me. I'm upset because I've spent thousands of dollars with your company and was basically just brushed off.
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by sbline
Verified Customer
Verified Customer
Service Price Transparency
good service the people are friendly and always looking
for problems that might have to be fixed
for problems that might have to be fixed
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by evil.gorzak
Verified Customer
Verified Customer
Service Price Transparency
Jun 01, 2024 -
Lochmandy Auto Group responded
Thank you for your kind review, John! We are so glad to hear that you had a positive experience with us. We strive to provide excellent customer service and quality vehicles, and we are thrilled that we were able to do that for you.
The service department was courteous and explained
everything that my vehicle needed to have serviced. The wait was minimal and all of the employees that I had contact with were very polite.
everything that my vehicle needed to have serviced. The wait was minimal and all of the employees that I had contact with were very polite.
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by jmohan0
Verified Customer
Verified Customer
Service Price Transparency
May 30, 2024 -
Lochmandy Auto Group responded
Thank you for taking the time to leave us a positive review! We are so pleased to hear that you had an outstanding experience with us. We strive to provide excellent customer service and reliable vehicles, and we are glad to see that we have achieved that for you. Thank you for choosing Lochmandy Auto Group!
Service is great and good customer service prompt they
let me know what needed done
let me know what needed done
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by clowe308.cl
Verified Customer
Verified Customer
Service Price Transparency
May 30, 2024 -
Lochmandy Auto Group responded
We are so glad that you had such a great experience at Lochmandy Auto Group, Craig! We take great pride in providing top-notch customer service and quality vehicles, and it's wonderful to hear that you were able to benefit from that. Thank you for your kind words!
The people are always kind and try to get me in and out
in a reasonable amount of time.
in a reasonable amount of time.
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by INDYDEW60
Verified Customer
Verified Customer
Service Price Transparency
May 18, 2024 -
Lochmandy Auto Group responded
Thank you for your kind review, Dan! We are so glad to hear that you had a positive experience with us. We strive to provide excellent customer service and quality vehicles, and we are thrilled that we were able to do that for you.
oil change was quick and the tire rotation also.
was quick. Always good service from the team
was quick. Always good service from the team
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by jaswell
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
kaitlyn ...body shop was great too
May 13, 2024 -
Lochmandy Auto Group responded
We are so glad that you had such a great experience at Lochmandy Auto Group, Max! We take great pride in providing top-notch customer service and quality vehicles, and it's wonderful to hear that you were able to benefit from that. Thank you for your kind words!
Everything was great except I was shocked at the cost of
an oil change & I normally do the silver pkg but because of the cost I went with the lower end service.
an oil change & I normally do the silver pkg but because of the cost I went with the lower end service.
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by rkkeppler
Verified Customer
Verified Customer
Service Price Transparency
May 13, 2024 -
Lochmandy Auto Group responded
We really appreciate you taking the time to leave us a positive review, Carol. We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!
I would not recommend anyone to go get service at
Lochmandy auto. They charged me $312.68 to change a light bulb and check a check engine light. Why I am so upset is all the Hidden fees. $78.78 for
Lochmandy auto. They charged me $312.68 to change a light bulb and check a check engine light. Why I am so upset is all the Hidden fees. $78.78 for light bulb. Additional $5.51 for other parts. Labor $165. Other Labor $30.99. Enviro Fee $29.40. Doc Fee $3. All these hidden charges to change a light bulb and check engine light. I am surprised that they get any business with all these charges. I will let everyone know not to do business with this company.
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by COLEMANACE
Verified Customer
Verified Customer
Service Price Transparency
May 10, 2024 -
Lochmandy Auto Group responded
Our Service Manager, Bob Bertog, would like to speak with you regarding your recent experience. He can be reached by phone at 574-264-1174 ext. 1189 or by email at bbertog@lochmandy.com.
Very friendly service person,informative and straight to
the point,answered all my questions and you were available to get my truck in right away,thanks
the point,answered all my questions and you were available to get my truck in right away,thanks
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by drojics
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tony
May 03, 2024 -
Lochmandy Auto Group responded
Thank you for your kind review, Daniel! We are so glad to hear that you had a positive experience with us. We strive to provide excellent customer service and quality vehicles, and we are thrilled that we were able to do that for you.
Lochmandy got me in for an oil change quickly and
efficiently. Overall, I was very happy with the service.
efficiently. Overall, I was very happy with the service.
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by Reviewer
Verified Customer
Verified Customer
Service Price Transparency
Apr 22, 2024 -
Lochmandy Auto Group responded
It's always wonderful to hear from happy customers like you! We take great pride in providing exceptional customer service and reliable vehicles, and we are glad to see that you were satisfied with your experience. Thanks for your kind words!