Natalie Darisay

The check-in was easy, the staff was friendly, the waiting room had space and electrical outlets where I could set up my laptop and work. Natalie was the only person I interacted with. waiting room had space and electrical outlets where I could set up my laptop and work. Natalie was the only person I interacted with. More

by Howard Verified Customer Verified Customer

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Natalie was very helpful. Booking appointment was easy through the car and I really appreciate the shuttle service Booking appointment was easy through the car and I really appreciate the shuttle service More

by felicemaui Verified Customer Verified Customer

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Nice staff and comfortable waiting room. Very fast service, I will be back and would recommend. Very fast service, I will be back and would recommend. More

by ALICIA7372 Verified Customer Verified Customer

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Check in staff seemed overwhelmed with too many cars. However they were polite and very helpful. The shuttle car used was so dirty and old. Could use a cleaner vehicle for transporting customers. However they were polite and very helpful. The shuttle car used was so dirty and old. Could use a cleaner vehicle for transporting customers. More

by JOELLE Verified Customer Verified Customer

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good fast service. it did go longer than estimated. but I was informed of the delay in picking it up. just fine it did go longer than estimated. but I was informed of the delay in picking it up. just fine More

by DCODERUNNER Verified Customer Verified Customer

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there was very simple explanation for me to understand what was needed for my truck. what was needed for my truck. More

by EKAWAHAKUI Verified Customer Verified Customer

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Terrible Overall Experience 900 dollars to replace a valve cover gasket. Charged 3 percent to use a credit card. Charged over 100.00 to determine what had to be done. Oil leak was the issue but valve cover gasket. Charged 3 percent to use a credit card. Charged over 100.00 to determine what had to be done. Oil leak was the issue but oil was left half empty, oil cap lid not put back on 2 bolts left on my windshield shelf. Be using you guys for 15yrs. Never again More

by OMALLEYPEOPLE Verified Customer Verified Customer

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Natalie is very professional and a good communicator. She takes time to explain how long the wait will be. She takes time to explain how long the wait will be. More

by ALANHODARA16 Verified Customer Verified Customer

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I had an absolutely terrible experience and am so very frustrated with the service at Jim Falk. I brought my truck in after making an appointment two weeks prior and the truck sat ALL day at the dealershi frustrated with the service at Jim Falk. I brought my truck in after making an appointment two weeks prior and the truck sat ALL day at the dealership with absolutely no diagnosis and not one person looked to see what was wrong. I spent all day without a truck and as a single mom it's very difficult to figure out picking up kids and drop off without a car. I got my truck back at 2pm with them saying they hadn't had any chance to look at it and wanted me to come back the next day but I couldn't because I had work. I have had this experience many many times with worse and worse issues on my truck. I bought my GMC sierra from the dealership and it has caused me so many problems. I wish they would just take care of the issues with the truck so I don't have to bring it back every month. More

by Very Disappointed Verified Customer Verified Customer

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They know what they’re doing,the problem of my car got fixed right away. fixed right away. More

by Cassy Verified Customer Verified Customer

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