Rachel Gaul

I was looking to buy my first new car and my wife and I had two Mazdas previously. Based on our satisfaction with those cars I wanted a Mazda, but we used Royal Moore this time around and I couldn't be hap had two Mazdas previously. Based on our satisfaction with those cars I wanted a Mazda, but we used Royal Moore this time around and I couldn't be happier with my decision to work with them. Brandon Selnau and Fernando Morales were great! As I was looking through different models online Brandon communicated with me, even took a video of one car I had in mind before I even got to the dealership. Fernando was great showing me trims and test driving with me on Brandon's day off so I could zero in on the car I wanted. Next day I decided to buy and Brandon rushed in on his day off to go through everything with me. It was my first new car so they walked me through everything and kept me comfortable while I waited for paperwork and all of it. I never felt pressured to buy any extras or add-ons, what I felt was informed of my choices and that my deal was tailored to my budget, future plans, and my current needs. Everyone was over-the-top polite, patient with me and my questions, and every dept introduction was courteous and professional. My father tagged along just for his entertainment seeing his son buy his first new car and compared to many of his previous buying experienced he was really impressed with how it all went for me. Can't say enough about Brandon and Fernando and everyone I interacted with at the dealership. It is a process to get a new car, it took a few hours doing all the paperwork and waiting my turn to fill out the financing, but at no point was I overly annoyed or felt like my time was being undervalued. They got me in and out in my exact car that fit my needs in a reasonable amount of time. When it's time for my next car my first stop, probably my only stop, will be a Royal Moore family dealership starting with another great Mazda More

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Ryker is a gracious young man. I never felt any pressure despite the fact that our negotiations were lengthy and at times, intense. He explained each proposal and counter well and I never felt any pressure despite the fact that our negotiations were lengthy and at times, intense. He explained each proposal and counter well and remained focused on getting to an amenable sale. Which we did! I got exactly what I needed and wanted. He was engaging on my lengthy test drive and accommodated my requests to view other trim levels of the same model. Ray was equally good to deal with: straight forward, honest, helpful. I have purchased many vehicles over many years and this was an experience I would repeat. Also, I purchased a cargo cover from the Parts Dept and Rachel was great. More

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I tried this dealer as I had previous interaction with them one year ago. A whole bunch has changed in a year. They are reaaly inpersonal, just hurry up and get out the door. Poor customer ambiance. C them one year ago. A whole bunch has changed in a year. They are reaaly inpersonal, just hurry up and get out the door. Poor customer ambiance. Crummy waiting area compared to McLoughlin Chevy where I bought my vehicle. I will buy my parts from them as they are closer to me, BUT will not try to interact with their "ZOO" again. They have really messed up their ingress with a change to get the almighty dollar. SO SAD!!!!!!!!!!!!!!!!!! More

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