Robert Koser | Page 2

Good experience They got me 0% financing for my new car which was nice and got me into the new car that i wanted so i could afford it They got me 0% financing for my new car which was nice and got me into the new car that i wanted so i could afford it More

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I hate the process of buying a car. But my experience at Apple Ford was painless! No Games, a very quick process. Good price and very professional! Apple Ford was painless! No Games, a very quick process. Good price and very professional! More

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The thought of purchasing a new vehicle was very daunting. The last experience was in 2004. I had my eye on the Ford Fusion and did my research I knew what I wanted and Apple Ford came the closes daunting. The last experience was in 2004. I had my eye on the Ford Fusion and did my research I knew what I wanted and Apple Ford came the closest to what I wanted to spend and be able to get all the "bells and whistles" . I read the reviews posted for Apple Ford and couldn't believe there was such a dealership with customer service that ranked so high, the Customer comes first. Both my husband and I were very impressed with the kindness, friendliness, knowledge and Customer Service from beginning to end. Bob is an excellent salesman, he spent time and answered any questions that we had and there was NO high pressure salesmanship. Lindsey explained all about the different sealants and again was Customer Service oriented. Tim is a great financial man and beat the rate my bank was offering. The experience at Apple Ford was tremendous from beginning to end. I have already recommended a number of people at my office to go to Apple Ford the next time they are looking to buy their next vehicle. More

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Good follow through by Bob over 4 months of waiting for the new MKZ to be available. Impressed by your Customer for life program. good approach. Disappointed that the original Costco pricing offered in the new MKZ to be available. Impressed by your Customer for life program. good approach. Disappointed that the original Costco pricing offered in August towards MKZ was withdrawn when cars were finally available. More

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Robert was very attentive throughout the sales process and contacted us with a vehicle that turned out to be a great match for our requirements. Additionally, he make considerable effort to ensure we unde and contacted us with a vehicle that turned out to be a great match for our requirements. Additionally, he make considerable effort to ensure we understood the vehicle's numerous features and accessories. We would have no difficulty recommending Robert to our friends. muffy & Clark Erlandson More

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Everyone was great, but Bob was a total star. He convinced me to buy American, which I have not ever done! I'm thrilled with my new purchase. convinced me to buy American, which I have not ever done! I'm thrilled with my new purchase. More

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Everyone involved with the purchase of our new Ford F150 truck was nice, friendly, and knew their job description. BUT, the 3 1/2 hours it took to purchase the truck after having spent previous time picki truck was nice, friendly, and knew their job description. BUT, the 3 1/2 hours it took to purchase the truck after having spent previous time picking it out was out of control. We have puchased personally and for our construction company Ford products in the past, and none of them have taken this long. I tried to get information from Apple Ford before coming to the dealership about what we would need to start the process of purchasing the truck. I got one sheet of paper from Apple. The owner of the company and the construction superintendent (driver of the truck)arrived with everything Apple needed, insurance information, banking and credit information. I had even called ahead of time and told Apple the deal we wanted and the time we would be there. The owner and superintendent waited over an hour just to see the finance officer after they had to say No to all the extras from another person spending 30 minutes with her. The owners chose Apple Ford because it was convenient to their office and family and friends had purchase cars there. The driver of the truck lives closer to 2 or 3 other Ford dealers and had another truck on hold at one of them. I hope someone reads this and considers the problems with purchasing a new vehicle from Ford. More

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