Dealership Experience
6 yrs, 1 mo
Industry Experience
6 yrs, 1 mo
Specialties & Trainings
Ford Master Certified Sales Consultant
67 Reviews
Write a Review67 Reviews of Roberto Perez
May 27, 2024
Worst Dealership ever. Would give 0 stars but the app wont allow it. Bought an 18 Explorer, battery kept dying, the wouldn't cover it under the the 90 day warranty nor the Would give 0 stars but the app wont allow it. Bought an 18 Explorer, battery kept dying, the wouldn't cover it under the the 90 day warranty nor the extended warranty they offered and I had purchases. I replaced the battery myself but it still kept dying. I brought it back and showed them the new battery. They kept the vehicle for almost a full week. Told me they replaced alternator. Then tried to charge me 300 in diagnostic fees for the week. My extended warranty had a 100 deductible, i had to fight to only pay that. When I finally drove the Explorer home, the infotainment system didn't work and there was a loud rattling coming from where the alternator is. I drove to a Toyota dealership and traded that xxx in same day. More
February 16, 2024
I bought my car in November an my trani blew 1 month after an now I’m stuck with no veichle while my transmission is on 6 month back order… best part I have warranty an they’re paying for it to be fixed after an now I’m stuck with no veichle while my transmission is on 6 month back order… best part I have warranty an they’re paying for it to be fixed but refuse to put me in a rental only want to reimburse 175 out of 3873.00$ . I don’t no recommend going here. Thankfully I found a lawyer to sue & go for lemon law but it’s not helping me now More
Other Employees Tagged: Kevin Bancroft, Ashley Couto, Brian Santos , Justin Riordan
December 17, 2023
Deja was very professional and courteous from start to finish! I enjoy my new Chevy Equinox! finish! I enjoy my new Chevy Equinox! More
Other Employees Tagged: Jayden Proulx, Katie Bessette
August 18, 2023
Biggest problem is I’m having electrical problems and the service department wasn’t much help. Now I have to pay 150$ to have it towed there. And they didn’t give me inspection sticker I paid for. Went and g service department wasn’t much help. Now I have to pay 150$ to have it towed there. And they didn’t give me inspection sticker I paid for. Went and got it on my own More
August 10, 2023
From sales to financing and final delivery everything worked out on time and very smooth Would definitely recommend worked out on time and very smooth Would definitely recommend More
Other Employees Tagged: Kevin Bancroft
July 18, 2023
I spoke with the sales manager today Kevin Bancroft and he fixed all my issues. Thank you for caring about your customers. I apologize for the last bad review as I got the wrong information. he fixed all my issues. Thank you for caring about your customers. I apologize for the last bad review as I got the wrong information. More
Other Employees Tagged: Justin Riordan
July 17, 2023
The car I was interested in test driving had no gas and they didn’t have a route for the test drive !I had to ask for the extra key and they told me my bronco had the kit to remove the doors and it was not they didn’t have a route for the test drive !I had to ask for the extra key and they told me my bronco had the kit to remove the doors and it was not in the car now i have to buy one ! The money i spent here and can’t even get a tool kit ! More
Other Employees Tagged: Justin Riordan
July 15, 2023
Very helpful no pressure did not try to sell me something I did not want I did not want More
Other Employees Tagged: Josue Carchipuendo , Juan Bautista-Rodriguez, Michelle Ferreira
June 30, 2023
It’s was pleasure buying my car here at Empire Ford. Juan Rodriguez made the dealing process quick and comprehensive that when I got in to the Finance Office with Roberto, signing the paperwork was a no Juan Rodriguez made the dealing process quick and comprehensive that when I got in to the Finance Office with Roberto, signing the paperwork was a no brainer. Another thanks For Roberto for being transparent and keeping me well informed about what I was signing. More
Other Employees Tagged: Juan Bautista-Rodriguez
June 30, 2023
Roberto is great. He is helpful and makes buying a vehicle stress free and enjoyable He is helpful and makes buying a vehicle stress free and enjoyable More
Other Employees Tagged: Kevin Pereira