Sam Assisi | Page 2

If I could give this dealership 0 stars I would! !!!! Let me just say I NEVER write reviews! But after multiple failed attempts to contact someone about this issue and for it to actual be addressed, !!!! Let me just say I NEVER write reviews! But after multiple failed attempts to contact someone about this issue and for it to actual be addressed, and it’s been unsuccessful I feel it’s warranted and my last resort. I am a new mom and in the market for a car, and came across a used Range Rover that was located at this dealership. Now I understand this is a Range Rover at a BMW dealership, so it’s understandable that I would be purchasing a used car without the warranty etc. Upon arrival I was greeted kindly and thought the experience would be fabulous, until it wasn’t. I was introduced to a sales woman named Velma, who instantly seemed as if she couldn’t be bothered, and annoyed that I brought my husband and newborn with me. She barely made conversation and just grabbed the keys to the car,.on the test drive once again barely any conversation unless it was started by me, and had absolutely no information regarding the vehicle. A friend of mine who works for another BMW dealership had started asking questions through text to ask our sales associate, and Velma couldn’t be bothered to even answer or would start to roll her eyes. She ran numbers and told me due to having a current car loan in my name I would need a co signer, which was absolutely expected. I left the dealership with the worst taste in my mouth and didn’t want to return, until my step father/cosigner convinced me to go back as this was my dream car, and a manager called me to discuss my experience. I decided to give them another chance, and was directed to see either Tyra or Sean. I saw Tyra and yet again ANOTHER terrible introduction. She asked what the issue I had was, and I began to explain to her my experience and she gave me the absolute worst attitude, and made it seem like there was no problem and I was making up how terrible my experience was, until my step father jumped in. She finally changed to somewhat pleasant, and gave us to Sam another associate. Sam was more helpful than our last associate until he wasn’t. We went on another test drive and wanted to run numbers, as we were walking into the dealership he told us he needed to quickly sign another client from earlier papers and he would be with us in a moment. We said no problem and waited for a few minutes. As we sat down with him we also wanted to hopefully get the car purchase started around 8Pm, and when he got up to get numbers, he disappeared! Completely abandoned working with us to help the previous couple who returned back due to some sort of light turning on as they were driving off the lot! At this point after 30 minutes we got up and walked out to never return. I called the following day to speak to a higher up manager, and I got the worst response and attitude yet again.! I have emailed and called multiple times with no responses or even solution to the issue. Long story short my dream car won’t be purchased due to the terrible customer service at this location! If I can save someone else from this horrible experience I hope I can! DO NOT GO HERE! More

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Really great experience. Professional, courteous and knowledgeable. Can’t thank you enough. Sam you’re the best. Diane Professional, courteous and knowledgeable. Can’t thank you enough. Sam you’re the best. Diane More

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Very knowledgeable of every car on a lot easy to shop with. He made everything easy to understand and he swiftly got things done without a problem very easy to work with. I would tell friends and family with. He made everything easy to understand and he swiftly got things done without a problem very easy to work with. I would tell friends and family to use him anytime they shop for a car. More

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Very straightforward salesperson No double talk Very patient and answered all my questions Made the process easy patient and answered all my questions Made the process easy More

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This is my second car purchase from Sam. He did a great job helping me locate a car with the specific features I wanted, which is not easy. He did a great job helping me locate a car with the specific features I wanted, which is not easy. More

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I felt very safe and confident with this dealer and was satisfied with his service. satisfied with his service. More

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I worked with Sam at Vista BMW and he was extremely helpful and patient, helped me secure financing and got me into my dream car. Great experience helpful and patient, helped me secure financing and got me into my dream car. Great experience More

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Great experience. Sam Assisi took great care of me from start to finish. Drove off very pleased with my new car, Sam Assisi took great care of me from start to finish. Drove off very pleased with my new car, More

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What an awesome experience from vista bmw. I worked with Sam Assisi, he was very knowledgeable and helped me through buying my first car at the dealership. Awesome customer service. I worked with Sam Assisi, he was very knowledgeable and helped me through buying my first car at the dealership. Awesome customer service. More

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Great experience. Our sales person Sam was very knowledgeable. Very helpful. Even took the time to show my wife how to set up her car. Our sales person Sam was very knowledgeable. Very helpful. Even took the time to show my wife how to set up her car. More

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