Shawn Mock

Did a very nice job getting my car processed and serviced in less than an hour in less than an hour More

by ejmurphyfl Verified Customer Verified Customer

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I did an appointment and my vehicle was received on time and service done quickly. and service done quickly. More

by enghernan Verified Customer Verified Customer

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The service garage was the best in helping me out with my issue I had with my jeep. Thank you! issue I had with my jeep. Thank you! More

by slchris01 Verified Customer Verified Customer

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Shawn was helpful in getting warranty issues processed and the original oil change done .. we had to split the visit because I needed the car, but we got it all done. He was very helpful. and the original oil change done .. we had to split the visit because I needed the car, but we got it all done. He was very helpful. More

by gurfrig Verified Customer Verified Customer

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The experience was very fast efficient and was quicker than I expected thank you very much than I expected thank you very much More

by vando22 Verified Customer Verified Customer

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Your entire staff was very courteous and responsive and Shawn Mock was absolutely outstanding and knowledgeable Shawn Mock was absolutely outstanding and knowledgeable More

by rcentrella0130 Verified Customer Verified Customer

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HORRIBLE UNPROFESSIONAL. DO NOT WASTE YOUR MONEY OR TIME HERE. I was quoted 3-4 days for the service repair of my vehicle which was a complete lie. Craig service manager lie DO NOT WASTE YOUR MONEY OR TIME HERE. I was quoted 3-4 days for the service repair of my vehicle which was a complete lie. Craig service manager lied about having the part on side and service time went on to past 2 weeks with ZERO communication from Service about part status, and service delays. I was over charged and over quoted price for service on multiple occasions. Service department communication and customer relations is xxxx poor. My car sat for days with NO SERVICE PERFORMED AND ZERO COMMUNICATION. If you like clowns, this place is the circus. Craig the service manager is a complete tool bag. Dishonest and unprofessional. He lost his mind and I will help him find it. Illegally holding my vehicle keys and threatening a customer, AFTER PAYMENT, and telling them to call the police. Craig is incompetent at his job as a service manager and unprofessionalism and ego makes him think he owns Dodge. Failed to notify me of vehicle repair delays as well as job completion. Craig was extremely disrespectful to me and my wife when we came up to pick up my vehicle. Craig is a complete scammer. Shawn and Craig should be fired. Corporate will be hearing about my ENTIRE experience at Central CDJR Service and sales department. This place is a joke, DO NOT WASTE YOUR MONEY OR TIME HERE. Definitely will be following up with consumer affairs. More

by michelle_brownlowe Verified Customer Verified Customer

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HORRIBLE UNPROFESSIONAL. DO NOT WASTE YOUR MONEY OR TIME HERE. I was quoted 3-4 days for the service repair of my vehicle which was a complete lie. Craig service manager lie DO NOT WASTE YOUR MONEY OR TIME HERE. I was quoted 3-4 days for the service repair of my vehicle which was a complete lie. Craig service manager lied about having the part on side and service time went on to past 2 weeks with ZERO communication from Service about part status, and service delays. I was over charged and over quoted price for service on multiple occasions. Service department communication and customer relations is xxxx poor. My car sat for days with NO SERVICE PERFORMED AND ZERO COMMUNICATION. If you like clowns, this place is the circus. Craig the service manager is a complete tool bag. Dishonest and unprofessional. He lost his mind and I will help him find it. Illegally holding my vehicle keys and threatening a customer, AFTER PAYMENT, and telling them to call the police. Craig is incompetent at his job as a service manager and unprofessionalism and ego makes him think he owns Dodge. Failed to notify me of vehicle repair delays as well as job completion. Craig was extremely disrespectful to me and my wife when we came up to pick up my vehicle. Craig is a complete scammer. Shawn and Craig should be fired. Corporate will be hearing about my ENTIRE experience at Central CDJR Service and sales department. This place is a joke, DO NOT WASTE YOUR MONEY OR TIME HERE. Definitely will be following up with consumer affairs. More

by michelle_brownlowe Verified Customer Verified Customer

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Horrible Experience. Service department fails to deliverer a customer friendly experience. xxxx poor communications in the service department. Service rep fails to keep c Service department fails to deliverer a customer friendly experience. xxxx poor communications in the service department. Service rep fails to keep customer updated or follow simple instructions. Service call center is unprofessional and never have long wait times. Service reps are not knowledge about car parts/work and overcharge estimates. Sales floor experience was unpleasant. While car was in service not a single floor sales representative approached me for assistance nor acknowledge me. Very unfriendly staff. Would never waste my money at this establishment ever again. More

by michelle_brownlowe Verified Customer Verified Customer

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My husband had an oil change appointment at 9:30 am. He didn't leave until after 12:30 pm. Why would it take 3 hours when he had an appointment??! He didn't ask but no one apologized or explained the ex He didn't leave until after 12:30 pm. Why would it take 3 hours when he had an appointment??! He didn't ask but no one apologized or explained the excessive wait time. Will never buy another vehicle here again. More

by kellyrireland Verified Customer Verified Customer

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