Teresa May

I've owned a repair shop for 23 years and hear night mare stories of dealerships. My 2019 Ram 5.7 Hemi needed a heater core. Teresa put me in a new Charger for a loaner car. Truck is torn down, but part in s stories of dealerships. My 2019 Ram 5.7 Hemi needed a heater core. Teresa put me in a new Charger for a loaner car. Truck is torn down, but part in stock was for the older model. My part is on back order from factory, shipping date is May 29th. I need my truck to haul a boat Memorial Day weekend. Teresa called rental companies, no truck, spoke with new and used car lot, against policy to haul. While I was there, Parts dept, Technician, an Teresa brain stormed together to come up with a solution. End result.... they took a heater core from a truck that is on their stock list, and put it in mine. 10* rating for service, communication, determination, team work. I pick my truck up today! Well done Team! More

Helpful 0

Report | Print