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Tyler Knapp
Tyler Knapp at Carlisle Cadillac Buick GMC
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Tyler Knapp

Service Advisor

Carlisle Cadillac Buick GMC

1402 Holly Pike
Carlisle, PA 17015

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4.5
12 Reviews

Dealership Experience

5 mos

Industry Experience

5 mos

Languages Spoken

English English

4.5

12 Reviews

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12 Reviews of Tyler Knapp

May 29, 2024

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Employee Rating

Staff was pleasant and helpful. They kept me update on the status of my repair. More

by rgimble2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Cornman, Michael Gomez, Will Allen

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May 30, 2024

Carlisle Cadillac Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Carlisle Cadillac Buick GMC!

May 29, 2024

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Employee Rating

Michael and Tyler were very professional, helpful, smart and pleasant! Make you feel very welcome! More

by samuel717
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Gomez

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May 30, 2024

Carlisle Cadillac Buick GMC responded

Samuel, Thank you for choosing Carlisle Cadillac Buick GMC. Your feedback and rating mean a lot to us. We're glad Michael and Tyler were able to help, and we hope to see you again!

May 23, 2024

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Tyler was great, scheduled my work, then when the technician noticed something that I had forgotten, called me and brought it to my attention which they then took care of. So Tyler and the technicia More

by lynl52
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Recommend Dealer
Yes
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May 24, 2024

Carlisle Cadillac Buick GMC responded

Thank you for your outstanding service in ensuring everything was taken care of during our visit. We appreciate your attention to detail and excellent customer care. Our technician also did an exceptional job in identifying and resolving the issue promptly. We are thrilled to hear about your positive experience with us at Carlisle Cadillac Buick GMC. We look forward to serving you again in the future. Sincerely, The Carlisle Cadillac Buick GMC Team

May 22, 2024

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Able to schedule within a week of service. Quickest experience with oil change, tire rotation and inspection. More

by JS461
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Gomez

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May 24, 2024

Carlisle Cadillac Buick GMC responded

Thank you for sharing your positive experience! We are thrilled to hear that you were able to schedule your service promptly and that your oil change, tire rotation, and inspection were completed quickly. We appreciate your feedback and look forward to seeing you again for your future service needs at Carlisle Cadillac Buick GMC. Sincerely, The Carlisle Cadillac Buick GMC Team

May 20, 2024

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Been a customer of this GMC/Buick dealership since the early eighties, Have purchased six vehicles from this establishment and a constant service/maintenance customer for forty years. Always treated well More

by rwpotter37
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Recommend Dealer
Yes
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May 20, 2024

Carlisle Cadillac Buick GMC responded

Thanks for sharing about your experience with Carlisle Cadillac Buick GMC. Tyler and our team appreciate your business and hope to see you again soon!

May 04, 2024

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Employee Rating

Work was done. Time was excessive and frustrating. Inspection sticker error required a second visit. More

by slbburn79
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 06, 2024

Carlisle Cadillac Buick GMC responded

Thank you for sharing the details of your experience with us. At Carlisle Cadillac Buick GMC we pride ourselves on providing top-notch service, and you are no exception. Please contact us directly at your earliest convenience so we can work on a solution together. Sincerely, The Carlisle Cadillac Buick GMC Team

May 03, 2024

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Employee Rating

They have always done a good job servicing my vehicles. I don’t always appreciate the attempts to upsell, but I understand that is part of the business. Thank you for the quality work. More

by wynkill34
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Gomez

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May 03, 2024

Carlisle Cadillac Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Carlisle Cadillac Buick GMC, we look forward to having you as one of our valued customers for many more years to come!

May 03, 2024

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Employee Rating

Third time I have been there for service repair of the interior door. I have spent over $700 so far and the door is still not repaired and no apparent viable solution is apparent. When I purchased this More

by Wayne
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful 2
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May 04, 2024

Carlisle Cadillac Buick GMC responded

Thank you for your feedback, Wayne. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Carlisle Cadillac Buick GMC Team

April 27, 2024

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Employee Rating

Things moved pretty quickly and the service was well done, from what I can tell! More

by aml
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Recommend Dealer
Yes
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Apr 29, 2024

Carlisle Cadillac Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Carlisle Cadillac Buick GMC!

April 19, 2024

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Employee Rating

Friendly and clean. 7k service was smooth. Reported another issue that was not properly documented/communicated with tech leaving the issue unresolved. During pick More

by goodfamilyoh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Gomez

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Apr 22, 2024

Carlisle Cadillac Buick GMC responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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