Will Monske
Will Monske at Ken Ganley Ford Parma
Refer Me

Will Monske

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

Contact Me
3.9
14 Reviews
3.9

14 Reviews

Write a Review

14 Reviews of Will Monske

June 02, 2024

Dealership Rating
Employee Rating

Prices are extremely hi, work is good, but you can get the same work elsewhere A lot cheaper. More

by GRIFFINTRUCKINGLLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 01, 2024

Dealership Rating
Employee Rating

People and service are very good as to be expected. Price has gone up considerably though. More

by DRHORVAT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 31, 2024

Dealership Rating
Employee Rating

Friendly nice group of people serve was great car is running great I’m happy with all More

by LITTLEREDHEAD2014.CC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2024

Ken Ganley Ford Parma responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

May 26, 2024

Dealership Rating
Employee Rating

Eric, great sales person, write up crew helpful, Mobil mechanic, Tim Reese, top notch, concerned about vehicle and my ownership. More

by TGIFK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 28, 2024

Ken Ganley Ford Parma responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 25, 2024

Dealership Rating
Employee Rating

Service department used to be great now replacing parts that's not the problem or bad mechanic's More

by SDOK33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dave Moga

May 27, 2024

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 24, 2024

Dealership Rating
Employee Rating

The team check on me and kept me informed with what was going on with my car I wish other companies can learn to more professional and kind like the team they have while I waited they offered me coffee and More

by mcclainlouis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2024

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 24, 2024

Dealership Rating
Employee Rating

Pam was only bright spot and not even her responsibility, everything else was a bad experience, commission of the facts when signing up for a hitch no mention of third-party doing it thought it was going to More

by LOUIEMODIC37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 26, 2024

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 21, 2024

Dealership Rating
Employee Rating

Every one was very nice. They were very fast with the service. I will buy my next car from Ganley ford Parma! More

by Jerycarroll26907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2024

Ken Ganley Ford Parma responded

Thank you, Jery, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and look forward to working with you again.

May 21, 2024

Dealership Rating
Employee Rating

Your service man that helped me was awesome and checked for everything that I ask him to look for. When my truck was ready another service rep step in for my first one to keep me from unnecessarily waiting More

by BARKAS.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, Scott Acker , I worked with two men in service department but not sure which one is second guy do to his picture isn't visible so I pick two other men without pictures hopefully he is one of them

May 21, 2024

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 19, 2024

Dealership Rating
Employee Rating

I think just under 2. 5 hours for a routine oil change and changing a fog light bulb was a little too long to wait. More

by JLK5435
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 20, 2024

Ken Ganley Ford Parma responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

1

Dealership Inventory (205 Vehicles)

new 2024 Ford Bronco Sport car, priced at $30,800
2024 Ford Bronco Sport
new
DESERT SAND exterior
Automatic
Four-wheel Drive
new 2024 Ford F-150 car, priced at $48,980
2024 Ford F-150
new
OXFORD WHITE exterior
Automatic
Four-wheel Drive
new 2023 Ford Mustang Mach-E car, priced at $57,900
2023 Ford Mustang Mach-E
new
Star White Metallic Tri-Coat exterior
Automatic
Rear-wheel Drive
new 2023 Ford F-150 Lightning car, priced at $92,635
2023 Ford F-150 Lightning
new
STAR WHITE METALLIC TRICOAT exterior
Automatic
All-wheel Drive
used 2020 Ford Edge car, priced at $31,995
2020 Ford Edge
used
MAGNETIC METALLIC exterior
Automatic
All-wheel Drive
new 2024 Ford Explorer car, priced at $45,585
2024 Ford Explorer
new
AGATE BLACK METALLIC exterior
Automatic
Four-wheel Drive