Acura of Troy

https://youtu. be/HrXWdDiPKw8 Let this video help you understand why the bad review. Real embarrassing. be/HrXWdDiPKw8 Let this video help you understand why the bad review. Real embarrassing. More

https://youtu. be/84Zj58XTJJk?si=TNn4v4Ri187v6zfC The service representative is clearly heard using profanity. Extremely unprofessional and very disappointed in be/84Zj58XTJJk?si=TNn4v4Ri187v6zfC The service representative is clearly heard using profanity. Extremely unprofessional and very disappointed in Acura. More

Based on how the service department operates, I can only imagine sales. Really made me think to never purchase another Honda/Acura product again. If you can't trust service, they have lost my business. imagine sales. Really made me think to never purchase another Honda/Acura product again. If you can't trust service, they have lost my business. More

Do really want your Acura serviced by their service department? Take a look at YouTuber recent experience with their service department and the service guy. Horrible. https://youtube.com/watch?v=84 department? Take a look at YouTuber recent experience with their service department and the service guy. Horrible. https://youtube.com/watch?v=84Zj58XTJJk&si=2mKQ-49yHhfqND-r More

Worst experience. Let’s start with sales. There’s two guys. They sit in their chairs and don’t move. Snacks “one per customer” and the one I had ended up having mold a Let’s start with sales. There’s two guys. They sit in their chairs and don’t move. Snacks “one per customer” and the one I had ended up having mold all over it. No one says hi, can I help you? Nothing. Operations manager-Terrible! We took our 2024 MDX for a noise issue. They looked at one thing and banked on that being it. After 6 hours on our second visit, they told us they road tested it (they didn’t, we watched) and sent us on our way. As soon as we got on the highway-same noise. I called the ops manager and asked that they send someone to pick the car up for service as we can’t spend hours there waiting. He refused. Wouldn’t hear of it. So we took the vehicle to Acura in Ann Arbor and they had us fixed in two hours. More

I have always had a great experience at Troy Acura with Brent From sales to service! He always has my best interest in mind. Very helpful and eager to make his customers feel happy Brent From sales to service! He always has my best interest in mind. Very helpful and eager to make his customers feel happy More

Great experience! Quick, nice atmosphere, and felt treated with care by Brent. Thanks a bunch Quick, nice atmosphere, and felt treated with care by Brent. Thanks a bunch More

I really wish zero stars was an option. I believe the dealership is incompetent from top to bottom. I had a big issue All they wanted to do was call me a liar and the cowardly manager refus I believe the dealership is incompetent from top to bottom. I had a big issue All they wanted to do was call me a liar and the cowardly manager refused to talk to me. I would advise anyone to do yourself a favor and at least look into another dealership. More

Brought my older vehicle in for a lot of work and was taken such great care of by Brent the entire time. Very smooth process and vehicle runs great again. taken such great care of by Brent the entire time. Very smooth process and vehicle runs great again. More

Kora, service consultant, was absolutely fantastic. Knowledgeable, thorough, professional, congenial. She was on top of the entire experience. Knowledgeable, thorough, professional, congenial. She was on top of the entire experience. More