Alden Buick GMC

A positive experience in purchasing my new vehicle. No pressure, knowledgeable team from sales to finance. Answered all questions and informed me of how to use all of the functions of my new vehicle. No pressure, knowledgeable team from sales to finance. Answered all questions and informed me of how to use all of the functions of my new vehicle. More

When embarking on the quest for the perfect vehicle, it's not just the car itself but the buying experience that leaves a lasting impact. My journey led me to Alden GMC, where Daniel Lent, a Sales Consultant not just the car itself but the buying experience that leaves a lasting impact. My journey led me to Alden GMC, where Daniel Lent, a Sales Consultant, transformed what could have been a daunting task into an unforgettable experience. Opting for the 2024 Yukon Denali, a choice that speaks volumes about elegance and performance, it was Daniel's exceptional service that truly set the tone for a remarkable transaction. From our initial conversation, Daniel's approach was nothing short of extraordinary. His deep knowledge of the Yukon Denali was evident, yet it was his ability to convey this information in a clear, concise manner that genuinely impressed me. He didn't just sell; he educated and guided, ensuring that I was making an informed decision that best suited my needs and desires. What truly sets Daniel apart is his remarkable patience and kindness. The car buying process can often feel rushed and impersonal, but with Daniel, it was as if time stood still. He answered every question with a level of detail that showcased not only his expertise but his commitment to customer satisfaction. His approach was never about making a quick sale but about building a relationship based on trust and understanding. Daniel's demeanor throughout the process was a testament to his character. In a world where the hustle and bustle can often lead to a lack of genuine human connection, Daniel stands out as a beacon of decency and integrity. His warmth and genuine care for his clients shine through, making what could be a transactional experience feel more like a journey taken with a trusted friend. In conclusion, my experience with Daniel Lent at Alden GMC was nothing short of outstanding. The 2024 Yukon Denali is a marvel of automotive engineering, but it was Daniel's exceptional service that truly made this experience memorable. His knowledge, patience, kindness, and overall decency are what every sales consultant should aspire to. Daniel is not just a credit to Alden GMC but to the profession as a whole, redefining what it means to be a Sales Consultant in the best way possible. More

I have been consistently treated to a high level of professionalism and quality service at Alden GMC professionalism and quality service at Alden GMC More

Been many times. Always professional service. Highly recommended. Highly recommended, highly recommended very highly recommended Always professional service. Highly recommended. Highly recommended, highly recommended very highly recommended More

I have worked with Karen since I’ve bought my car maybe 3-4 years ago always have very excellent service everyone there is very friendly!!! I highly recommend buying a car and keeping up with the service o 3-4 years ago always have very excellent service everyone there is very friendly!!! I highly recommend buying a car and keeping up with the service of your car with Alden!! More

always attentive and efficient answer any questions we may have and explain what is being done may have and explain what is being done More

All done with Alden,Over the years I have bought 3 All done with Alden, Over the years I have bought 3 vehicles from Alden GMC. Up until recent I have been lucky and never had “an issue”. That gave All done with Alden, Over the years I have bought 3 vehicles from Alden GMC. Up until recent I have been lucky and never had “an issue”. That gave me the false sense that if there was “an issue” they would take care of me. Well, I was wrong. Before we begin, I know most negative reviews are because someone didn’t get their way. This isn’t about the $700 that Alden managed to squeeze out of me. It is about the lack of customer service. Car dealers in general have a long history of deceptive tactics, so it is kind of expected to be hit with some type of erroneous fee. 17 days into an issue I went to finally pick up a loaner and speak with the service manager Loring. It is as if I was a burden in his day. Immediately he was dismissive, condescending, and rude. As I started to voice my concerns his words were “how is this my problem?” vs how can we work together to make it right. The magnitude of his dismissiveness even prompted me to call him out on his smugness. On April 16th I dropped my vehicle off to diagnose a transmission issue. Later in the day I called, and they said it “needs a new transmission” and are waiting on the warranty company to approve it. I stopped by early the following week to remove some stuff from vehicle- Asked how long once work was approved- was told it “would be quick since they are putting in a new one” called several more times over the next 13 days to see if there was any update- several times was told still waiting for approval on the “new transmission”. On April 30th Karen called me and said the warranty company approved the “used transmission and should be ready Monday or Tuesday”. In full disclosure-The vehicle does have 105k on it- a “new” one was surprising to hear during the several other phone calls so when she called on Friday and said “used” was approved- I figured, yea new seemed too good to be true (but never thought they would use a salvage part). On Monday May 3rd I received a voicemail saying the used one failed and they had to get another one. I called back and spoke with Karen who said the used one essentially came from a junk yard (Goyetts), and they are waiting on a 2nd one and would be another week or so. I expressed my concern over a junkyard part being put in on something that is under warranty and think it should have been new or at least a certified part. (The dealership even ordered a rebuilt one while they were waiting on the warranty co.) In about 20 mins time Karen was able to get a cost of aprox $700 (my expense) if I wanted a rebuilt transmission. I had never heard of a dealer putting junkyard parts in a vehicle especially without notifying the owner… It feels like this was just a case of fix it quickly and cheaply, so the problem goes away. (The extended Portfolio warranty they sell you for $2k evidently allows them to put, what I consider subpar untested junkyard parts.) Even on an oil change the customer is presented options…. At the end of the day, I agreed to pay the $700 and put the certified rebuilt. In the short run Loring is right- it is not his problem. However his lack of empathy and concern, cost them a customer. More

If I could leave 0 Stars, I would for Service I brought my car in for service 1 1/2 months ago. I wanted it evaluated to see if an issue I was having was covered under what GM calls "special cove I brought my car in for service 1 1/2 months ago. I wanted it evaluated to see if an issue I was having was covered under what GM calls "special coverage", not a recall per se, but similar. After scheduling an appt, my car was looked at and I was notified that cost was covered under GMs bulletin. However, the work could not be done with $900 worth of additional work that was not covered. It would take a few days to get parts. I started asking around and doing some research and was questioning this "additional work" When I went to pick up my vehicle that day, I asked my service "adviser", Rui, if the additional work was really needed and could he explain it to me. I was rudely told "I can't do one without the other if you want me to put the car on the lift right now I will!" I told Rui there will be no need, as they won't be doing the work. I have since taken my car to a more reputable dealer, where the work was performed under the special coverage from GM at NO COST and no additional work was needed to complete it. They actually held my car because they said it wasn't safe to drive, yet Alden let me take it because I wouldn't agree to to the $900 of additional work. My point, do your homework, ask questions before you agree to let Alden do any work on your vehicle. I saved $900 by getting mine fixed elsewhere. More

Full service Great service Paid attention to tires and noticed that our safety inspection sticker was due which I had not noticed. Provided the inspection, cha Great service Paid attention to tires and noticed that our safety inspection sticker was due which I had not noticed. Provided the inspection, chang d the oil and rotated the tires. More