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Genesis of Charlotte

Matthews, NC

4.8
154 Reviews
Call Dealership (704) 714-4700
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9010 E. Independence Blvd

Matthews, NC

28105

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154 Reviews of Genesis of Charlotte

May 27, 2024

Came by for a routine service. Asia did an amazing job explaining my car’s current need s. More

by ant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asia Smith
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Helpful
May 17, 2024

Service was awesome as usual Daniel is very professional and knowledgeable. I would recommend Daniel’ s assistance to any owner of a Genesis. More

by Jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Helpful
May 15, 2024

Great service. Everyone was very professional. I would recommend this dealership to friends and family. More

by Jblessing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ASIA
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Helpful
May 14, 2024

Brand new facility. Very nice wating area and service done promptly. Asia is friendly and knowledgeable. More

by Trancook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asia
Report | Print
Helpful
May 12, 2024

The valet service was once again superb. Quick, easy, and the customer service was great! More

by Snookums2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Venters
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Helpful
April 29, 2024

Service was excellent this time around: The first available slot was only a few days away from when I called to setup my recall service. Got a loaner identical to my vehicle, in perfect condition. More

by DavidP
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annisa Walters
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Helpful
April 22, 2024

Dealing with James was great. He was honest and got back with me quickly and worked out a deal that was fair. Also when I arrived at the dealership Chad, and Brandon were very hel More

by Chuck
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James, Chad, and Brandon
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Apr 24, 2024 -

Genesis of Charlotte responded

We appreciate your comments about our team at Genesis of Charlotte. Their commitment is indeed to provide fair deals. Thanks for recognizing the service you received.

Helpful
April 06, 2024

Easy to work with dealership, great communication through the purchasing process. Ask for Rodney he was great More

by Rob.murphync
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodney
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Apr 13, 2024 -

Genesis of Charlotte responded

Congratulations on taking home your new vehicle. We are grateful to receive this exceptional 5-star review. Thank you very much for highlighting how our Sales Team communicated with you well during this entire process. It is an honor to have you as one of our valued guests here at Genesis of Charlotte and if we can do anything else do assist you, please feel free to let us know.

Helpful
April 03, 2024

Most important…they listened to what we were looking for and didn’t push us to take something different. All went over and above to find and deliver the “unicorn”. Thanks to all. Best of luck in your new More

by Pcakesbman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Helio, Chad, Brandon
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Apr 13, 2024 -

Genesis of Charlotte responded

Appreciate your kind words - Genesis of Charlotte prides itself on meeting customers' needs. Thank you for enjoying the "unicorn" we found for you. Your support motivates our team to keep striving in their new "home.

Helpful
April 01, 2024

Very professional and very nice. I was in and out in no time. The waiting area is clean and well equipped 5 stars! More

by Craiglemleycraig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asia
Report | Print
Apr 13, 2024 -

Genesis of Charlotte responded

We appreciate your recognition of the professionalism and cleanliness at Genesis of Charlotte. It's comforting to note that our amenities met your standards. Thank you for reviewing us.

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