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Genesis of Gurnee

Gurnee, IL

4.9
211 Reviews

6251 Grand Avenue

Gurnee, IL

60031

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211 Reviews of Genesis of Gurnee

May 09, 2024

They did a great job with the recall on my car. I received updates through the day as I waited for my car. More

by EJ
Recommend Dealer
Yes
Employees Worked With
Antim Patel
April 22, 2024

I was impressed with staff being professional and very polite. Brian and Nick were very accommodating and answered all my questions. More

by Gizianka
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick from the finance dept. deserves 5 stars. , Brian Ziolko
April 09, 2024

They don’t honor their maintenance agreement. I purchased a 2022 G70 with 3 years oil change/maintenance plan built in. Now getting notifications that they will no longer honor them. The kicker, More

by J1mb0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian Ziolko
April 03, 2024

Great sales representative, nice atmosphere, and a fair deal. Would recommend to anyone looking for a car. More

by Chris-carguy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaye
March 14, 2024

This dealer is terrible. They do not respect their agreements with customers. Purchased a Genesis car from them. My car has only 6,000 miles and is due for the first free oil More

by compuvic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not available as I spoke with several people and no one do anything about the issue
March 02, 2024

The sales associates gave me a great deal and had my best interests in mind when I came to them with a car in mind. They respected my expectations and ensure that they met them. More

by rick101777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaye Johnson, Ron Sedakis
March 01, 2024

Attention to detail and way above average communication from my service advisor. I will continue using this dealership More

by slynilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Farias
February 29, 2024

Everyone was very nice and friendly. It took as long as they said. Making an appointment online was very easy. More

by ramsmom
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
I wish I knew their names. Both were very nice. One was there on his first day wearing a blue suit who just came from Nissan and a hispanic gentlement, on the larger side, who were both very nice., Antim Patel
February 19, 2024

Had the car towed in due to a dead battery. even though the service dept. was busy, they said it would be done the same day. it was done within the same day, thank you genesis of gurnee. More

by lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antim Patel
February 14, 2024

This auto service was great as a first time buyer. The customer experience was also great. More

by Choice.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antim Patel
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