Germain Honda of Dublin

'Customer Service' is does not exist at this Honda dealership. I leased my vehicle at Roush but since I lived in Dublin I had my vehicle serviced at Immke. This is the second Honda I have leased. dealership. I leased my vehicle at Roush but since I lived in Dublin I had my vehicle serviced at Immke. This is the second Honda I have leased. My car doors rattled like they were falling off every time I drove over even a small bump. The engine also had a rattle. I was informed by Immke service reps. that my door regulators needed to be replaced, they would order them and call me. Several weeks later I still had not been called. I called, spoke to service manager. He informed me that the parts were in, they would need the car for 8 hours, bring it in later that week. Long story short, they kept my car all day, squirted some sort of lubricate all over the windows and left a big mess inside my vehicle. Doors still rattled just like before...they told me the 'regulators' had been replaced and they "shimmed' the engine up so it would not rattle anymore. I went through this with them several times and my problen was still not fixed!!! My lease just expired on the car; I couldn't turn it in quick enough!!!! I will never lease or purchase another Honda! NOTE: This group knew my lease was expiring soon; they made no effort to sell or lease me another vehicle! AND they certainly didn't try to make the necessary repairs on the car. Wonder if it will be repaired before they sell it! I just bought a Lexus. More

Immke has the Shadiest service department in Columbus. They have repeatedly "fixed" things that did not need to be fixed in the first place. I have taken their "recommendations" for service to get a seco They have repeatedly "fixed" things that did not need to be fixed in the first place. I have taken their "recommendations" for service to get a second opinion from an ASE certified mechanic and was laughed at. "They really got You" The only reason I took it there is because you have to make an appointment to get in to Roush service. Trust me, its worth the wait. Dont take anything to these criminals. They give dealer service departments a bad name. More

Terrible Customer Service!!! We went to Immke Honda and Terrible Customer Service!!! We went to Immke Honda and wanted a quote for an Odyssey. Some Indian guy came to us and gave us a quote which was way m Terrible Customer Service!!! We went to Immke Honda and wanted a quote for an Odyssey. Some Indian guy came to us and gave us a quote which was way more expensive than other dealers we've visited. Then we told him what we thought was reasonable(which was an actual quote from another dealer). That Indian guy soon stood up and replied "go buy from them". (We felt like we were asked to leave which his gesture did show that) RUDE! RUDE! RUDE!. We did walk away and bought an Odyssey from another dealer at a better deal with better customer service the SAME day! More

I purchased a car several months ago (through an Autotrader advertisement) from Dean Popovich at Immke Honda. I was very impressed with the service, the car, and the overall experience! I live appro Autotrader advertisement) from Dean Popovich at Immke Honda. I was very impressed with the service, the car, and the overall experience! I live approximately 2 hours away from Immke Honda, so I wanted as much information as possible on the vehicle before I made the drive to purchase it. Dean was helpful in providing great, detailed pictures, finding out the answers to my questions, and fulfilling my requests. When I arrived at the dealership, he was friendly and courteous. He showed me the vehicle, which was exactly what I expected, based on the pictures he provided me with. After my purchase, he sat in the car with me and explained all of the functions. On my way back home, I even called him for help with directions! He followed up with me to ensure that I arrived home safely, and said he would follow up with me in a week, which he did. I am grateful to have had this awesome car-buying experience. It was well worth the drive, and I would recommend anyone seeking to purchase a car to visit Dean! More

Absolutely zero customer service. Waited 15 minutes and no one came up even to say hello. When asked for help, one guy mumbled he was busy and walked away. I guess 'clunkers' was bringing in lot of potenti no one came up even to say hello. When asked for help, one guy mumbled he was busy and walked away. I guess 'clunkers' was bringing in lot of potential customers but this was ridiculous. Don't waste your time here. More