Hyundai of Cumming

Took my car in for lengthy repair service due to part availability challenges; however service writer Liam Gillis communicated very well and kept me posted throughout the process. Due to the lengthy of availability challenges; however service writer Liam Gillis communicated very well and kept me posted throughout the process. Due to the lengthy of the backorder of parts, the Dealership put me in a loaner which I appreciated. I have a 2015 Genesis 5.0 with about 89K miles on it and always take it to dealer as I trust them fixing the car correctly More

Took my car in for service, David Santos did an amazing job explaining all the options and worked with me to complete what needed to be done. job explaining all the options and worked with me to complete what needed to be done. More

Don’t waste your time,money,and energy at this place! I scheduled an appointment with the dealership for a few recall issues and told them ahead that I do not want address any issues that cost extra mone I scheduled an appointment with the dealership for a few recall issues and told them ahead that I do not want address any issues that cost extra money at the time. A 2 hrs recall check turned into 2 days,3 days, 4 days… of delay of responding from them. When I finally reached them I was told that the wire in my car broke, they can’t address any issues until the wire get fixed,which will cost $ 9800. I tried to ask the manager to work with us and fix the issue they caused, but the manager adamantly and rudely denied any responsibility and refused the request. When I went to pick up my car,I saw a car that was not how I dropped it off-the display screen in the car is shut off,the driver seat is all the way to the front,the widows of the car were all the way down…I reached out to Hyundai headquarter regarding the issues we had with the dealership. The representative at the headquarter spent several months trying to assist solving the issues, but the cumming dealership refused to cooperate and continued to refuse to do anything or take any responsibility. Eventually I called Hyundai of Roswell to consult the issues, I was told that they had 5,6 calls from dissatisfied customers of cumming location that day to fix the problems cumming location has caused. The quote for fixing the issues at Roswell location is 1/4 of what cumming location was going to charge us! So stay away from this place, do not let them touch your car, period! More

If you value your time, stay away from this dealer. ..pick another one. For two years now I've taken both my Hyundais here for normal service (oil changes, tire rotations, recalls, etc.). And each tim ..pick another one. For two years now I've taken both my Hyundais here for normal service (oil changes, tire rotations, recalls, etc.). And each time it's a 2+ hour wait just to simply change the oil, and I'm the type to make an appointment 1 month in advance. They always have the same excuse of "we are very busy because we do the service for Genesis, our sister building". Sorry, not good enough for me, that's a poor excuse. If you are that busy, then you need to hire more people, or you don't need to overbook your service schedules. My last visit was on 11/30/23 where I waited over 3 hours just for an oil change (even when I made my appointment 1 month prior). Ridiculous and inexcusable. I will not be going back here, nor will I even consider buying my next Hyundai here. I will also strongly recommend none of my friends/family go here. More

WITHOUT A DOUBT THE WORST - ZERO OUT OF TEN I am one of the UNFORTUNATE hundreds of thousands of Hyundai Sonata owners that had to have an engine replacement. (Google “class-action lawsuit forced Hyunda of the UNFORTUNATE hundreds of thousands of Hyundai Sonata owners that had to have an engine replacement. (Google “class-action lawsuit forced Hyundai all 2.4-liter and 2.0-liter turbo Theta II engines) Upon getting my car returned to me AFTER THE ENGINE REPLACEMENT, I noticed a “Whirling” sound from the replacement engine. When it was time for the 5000 Mile Oil Change for the new engine I scheduled an appointment with Hyundai of Cumming. The earliest Hyundai of Cumming could “WORK ME IN” for an oil change was THREE WEEKS. I informed the SERVICE DESK of my concern for the “Whirling” sound. When I picked up the car the following day the Invoice was $237.63 - $59.99 for an oil change - $190.00 DIAGNOSTIC CHARGE for the “Whirling” sound. I REGRET PURCHASING A HYUNDAI I REGRET DOING BUSINESS WITH HYUNDAI OF CUMMING FURTHERMORE, I REGRET THAT MY CAR WAS NOT ONE THOUSANDS THAT WERE STOLEN DUE TO THE ANTI-THEFT RECALL - That would have been a blessing! Do yourself a favor before doing business with this RIP-OFF car dealership.Hyundai of Cumming. DO RESEARCH - BUYER BEWARE! More

I recently purchased a hyundai kona N line and I love it! The purchase was made at the hyundai of Cumming. I couldn't be more pleased at the courtesy and attention to my needs. JAMIE and ARTIE were a deli The purchase was made at the hyundai of Cumming. I couldn't be more pleased at the courtesy and attention to my needs. JAMIE and ARTIE were a delight to work with. I would recommend them highly, they are interested in putting you in the perfect ride for you. They were knowledgeable and very courteous. Communicating with them was so easy. The result: I RODE OUT WITH A BEAUTIFUL CAR! More

I recently purchased a 2023 Santa Fe on March of this year. Although the vehicle was used as a loaner and had approximately 5000 miles on it I was told I would have unlimited free oil changes and tire ro year. Although the vehicle was used as a loaner and had approximately 5000 miles on it I was told I would have unlimited free oil changes and tire rotations. Now Im told that is not true and they will not honor their agreement. I visited the dealership severl weeks ago and brought a friend along as a witness to our conversation with the sales person. He stated to both of us that I had the service agreement. Now he denies he told us. Clearly this dealership has lost all credibility with me and I'll caution others to shop elsewhere. More

I brought my wife's car in for the first oil change. 3 days later on vacation I noticed an oil spot on the driveway. The next day I had to take the car to the dealership in Florida to have it fixed and 3 days later on vacation I noticed an oil spot on the driveway. The next day I had to take the car to the dealership in Florida to have it fixed and find out that the screws for a plastic shield were also stripped and being held on by clips. When I brought this to the attention of the service manager I got "sorry and the dealership manager will be contacting you to make this right" and it has been silence for the week that followed. I've learned my lesson and will not be returning for any remaining services or sales More