Youngblood Kia

Brought in my Kia Sportage in to have a new windshield wiper arm and blade on my vehicle. While I was there Brad Duggins wasn't there so I spoke with Kayleigh about my front high beam headlight that was o wiper arm and blade on my vehicle. While I was there Brad Duggins wasn't there so I spoke with Kayleigh about my front high beam headlight that was out. It was replaced less than 12 days ago. Kayleigh met with me in the dealership waiting area and explained that the sensor connector was burt out and to have a new harness would run $900.00. She made a recommendation that did infact work and the light is good as new. Again, this is why I bring my vehicle to Youngblood Kia (Springfield KIA) to have all my service work done. BECAUSE THEIR HONEST & TRUSTWORTHY!! Thank You Kayleigh! You are awesome. More

Took my vehicle in for service. Brad Duggins is the best. He's always there for you which is a huge confidence booster and the reason I keep coming back, as is the service I receive Brad Duggins is the best. He's always there for you which is a huge confidence booster and the reason I keep coming back, as is the service I receive from the mechanics whom I don't get to see. But they are exceptional goo at what they do! More

Service Department is unbelievably customer service oriented! Starting with Kayleigh and working with entire service team: Perfect! oriented! Starting with Kayleigh and working with entire service team: Perfect! More

I took my Kia in for an oil change & radiator coolant flush. I met with Brad Duggins my Service Advisor & was provided a shuttle ride both home & back by Bruce. My vehicle was completed ahead of schedule flush. I met with Brad Duggins my Service Advisor & was provided a shuttle ride both home & back by Bruce. My vehicle was completed ahead of schedule. More

Took my car in due to rod knock. I was told that my car was a quart low on oil and that it was black. Wasn't even close to being the truth, I just changed the oil within a couple hun I was told that my car was a quart low on oil and that it was black. Wasn't even close to being the truth, I just changed the oil within a couple hundred miles. When I said something about that all I got was there was sludge build up in the engine, which by going I line is a common issue with Kia vehicles that I wish I would have know before purchasing this $50k Sorento. After the lie about the oil, the warranty was denied(only have 70k miles on the car) the claim. I tried talking to a manager about it but kias service manager was on vacation so I was supposedly transferred to Nissans service manager who after taking to him, he admitted that it was actually Brad at Kia who lied to me again. They had the car towed and it took me getting the police involved to find out where my car was. Was told that it was repossessed, which isn't even close to the truth because there's not a single payment that was missed on it, so another lie. After finally finding my car, I had it towed back to my house, when the tow driver got it there, he showed me where there was a rock wedged between my wheel and caliper, I had to remove the wheel to get it out. Guess when you call them out on their lies they try to sabotage your vehicle. Now I'm dealing with the warranty company trying to fix the lies they've been told. I would steer clear of Youngblood, I've heard nothing but negative things about them since this process started. I've had several people tell me to not go there after the fact and to definitely not let Brad anywhere near the car. My car will go to a different state before going back to them. Sad, because I was thinking about trading it in an their new electric car, won't happen at this dealer, ever. Also, it took a voice mail to John to get any response from anyone there, John couldn't even call me back. I finally got my key fob back, and I told the guy at the front desk that I didn't want to go back in the service area because it wouldn't have been pretty, was lied to to many times, and he told Brad that I was there and that I didn't like him and I couldn't make it out, but he yelled something, which is why I didn't need to go back there. More