56 New York Subaru Dealers

My service was well explained and completed. - dlblacey

My service was well explained and completed. Any questions that I asked were answered thoroughly. I left with a follow up plan that enables me to be assured that my Outback is well maintained.

I highly recommend Macky when purchasing a Subaru. - newforrester

I highly recommend Macky when purchasing a Subaru. He took the time to go over the many features of the Forrester we purchased, and he was the most knowledgeable salesperson I have ever dealt with!! He made the whole buying process stress free and enjoyable, and he went the extra mile to ensure our satisfaction.

We are very happy with the service (from Sergio) and the - cchen

We are very happy with the service (from Sergio) and the inventory the dealership has. We able to see 7 cars and make a decision to buy within one hour. Eric the manager is very helpful in helping us with a suitable price and model for the purchase of Crosstrek.

Horrible service from the service dept. - Chimeree02

Horrible service from the service dept. I will never take my car there again. Moureen jones is rude as xxxx.. she must be used to talking to children all day, or she hates her job.. either way customer service shouldn’t be her job

Sales Mgr. - carey.gerard

Sales Mgr.Tim McCutchan is a great professional. I've purchased 4 vehicles from him over the last several years. Enough said?

Very informative, great selection and expedient buying - Tom G

Very informative, great selection and expedient buying experience. Completed my deal in 2 hours and completely satisfied with the transaction.

Service writer was attentive and well informed about my - Uncleduces

Service writer was attentive and well informed about my mechanical problems. The techs did an excellent job on my repair. No one tried to sell me unnecessary work.

I recently purchased a new WRX from East Hills Subaru and - Djgrip11

I recently purchased a new WRX from East Hills Subaru and I was so impressed with my whole experience. Jesse Berbig and Dennis Baquiran treated me extremely well and went out of their way to make sure I was a happy customer. I came in to the dealership through the Subaru VIP Program and was definitely treated like a real VIP. Between my trade-in and the purchase of my new vehicle, this was the smoothest transaction I could ask for. The Finance Manager Sol Park topped off my experience, helping me get an awesome extended warranty and peace of mind with my new car. Jesse prepped my car with extreme detail, and for me, details matter—a lot! I also really appreciated how responsive Jesse was before, during, and after my purchase; it went a long way. The friendliness of the staff at this dealership made me even more excited for my new wheels. I really appreciated Jesse, Dennis, and Sol going above and beyond for me and I would totally recommend them and East Hills Subaru should you be in the market for a Subie.

I'm super pleased with my Subaru Crosstrek Hybrid - amymarch

I'm super pleased with my Subaru Crosstrek Hybrid Plug-in! My salesperson, Sonangie Sequi was terrific! She took ample time to explain how the hybrid works, and reviewed all the new features. She very patiently answered all my questions. And even sent me a video to help me learn about my purchase. I am happy and grateful!!

I recently purchased a car from Gregoris Subaru, and I - edesepoli

I recently purchased a car from Gregoris Subaru, and I couldn't be happier with my experience. From the moment I walked through the doors, I was greeted with warmth and professionalism from the entire staff! Teara went above and beyond to assist me in finding the perfect car. Her knowledge and expertise helped me make an informed decision on our new 2024 Outback, and I felt like they genuinely cared about my needs and preferences. When they didn't have the car in stock, Jay went out of his way to find it from another dealer just so I didn't have to wait 6 weeks for a factory order! Talk about above and beyond!!! The attention to detail and commitment to selling reliable vehicles is truly commendable. The buying process was smooth and hassle-free. The sales team was transparent and honest throughout, making me feel confident in my purchase. They took the time to answer all my questions and provided me with all the necessary information to make an informed decision. Overall, I highly recommend to anyone in search of a new car! Their exceptional customer service, quality vehicles, and commitment to customer satisfaction make them stand out from the rest. I am extremely satisfied with my experience.

Wonderful service and what a clean establishment. - rmzeke84

Wonderful service and what a clean establishment. Thank you for the excellent service. I am so grateful to have found these lovely people.

Payed 33000 for a used Crosstrek. - Mcasto69

Payed 33000 for a used Crosstrek. Within 9 months of purchase car needed over 2000 in repairs. Just over a year later another 2200.00 in repairs. never trust bill rapp car sales. They should be honest when you purchase a used vehicle so you can make an informed decision. Shame on bill rapp for not caring about there customers

They made it easy to find the write vehicle at the price. - angiesimms06

They made it easy to find the write vehicle at the price. I will definitely do business with them again.

Awesome! - Darlene Waldron

Everyone here is so kind, courteous, and helpful in whatever you need. Whether you are buying a vehicle or getting one serviced--they are great!!

Great agent, great car, great price, BUT... - SEO74

Erica, my sales agent, was friendly, patient and attentive. My kids actually loved the vehicle. Oh, and I believe I paid a fair price. Otherwise, I am fairly disgusted with Benedict. I live 40 minutes away, and Gordon didn't bother to really check on the vehicles I called about. It was two hours between our phone conversation and my appointment, and when I arrived he told me one of the vehicles actually sold the night before. I return the next day thinking I am going to complete a purchase with Erica only to discover a bank transfer (on my end) hadn't gone through. Again, 40 minute drive over, I didn't know what to do. I am discussing financing and personal options with Erica when Paul appears. He introduces himself as the sales manager, and he tells me to call if I have any questions, literally dismissing me from the dealership. Banking all settled, I return again the next day, and this time it's the warranty lady who merely grunts an "Ok" and walks away when I decline purchasing a warranty. No "Have a nice day," no "Are you sure?" Just nothing. Erica and I finalize my sale, and Erica walks me out to my new car. Paul, who is across the room, never acknowledges my existence. He doesn't approach me, he doesn't thank me for my business. He cared enough to kick me out when he thought I didn't have any money, but can't lower himself to shake my hand and appreciate that I came back and gave them my business. As for the vehicle itself, it hadn't been gone through, touched, detailed since before quarantine. The only thing they did between my test drive and purchase was clean off a bird dropping. The fluids weren't topped off, and the gas tank was at half. There are even a couple specks of paint chipped on the hood (most dealers would have touched that up). It's a 2019 so everything's relatively good, anyway, but the old-school buying a vehicle (even used) and feeling like you came straight out of the factory is apparently not a thing anymore, at least not with this dealership.

I bought my 2024 Subaru Impreza in July and recently hit - Marcus V

I bought my 2024 Subaru Impreza in July and recently hit 6K miles, prompting me to seek my first oil change, tire rotation, and a safety recall fix. After checking with various local Subaru dealerships, including Goldstein, Mackey, North Country, and finally Capitaland, I chose Capitaland due to a friendly and competitive service from Barry. I scheduled, dropped off the car, promised a 1.5-hour service and received a prompt call for pickup. Upon returning, I found the car ready but was disappointed to discover grease/oil stains on the driver's seat, oil/grease/dirt and scuff marks on the door sill, oil/grease/dirt on my new Weather Tech floor liner, and fingerprints on the windshield where the service reminder sticker was placed. Despite always keeping my car well-maintained, I had to address these issues with Darrel and Tony from the service desk. Although the problems were promptly resolved and I received an apology, the experience left me disappointed and frustrated. Vehicles are very expensive and when we place them into the hands of a dealership, a certain level of trust is granted. We customers expect that our investment will be respected and cared for with the utmost attention to detail. To add insult to injury. This morning, I noted oil/grease residue on the beige headliner of the driver side grab bar area and so I got to spend an hour of fun on my day off, cleaning up the grease. The service department is the heart of a dealership; the brand as a whole. Service is an opportunity for dealerships to highlight their strengths, technical skills/knowledge, attention to detail and respect for the product and their customers. Such experiences do have a negative impact on future purchasing decisions and it's unacceptable for people to spend money and have their vehicle disrespected. - Reusable/Washable Seat covers? - Paper floor liners? - Watch for placement of boots and hands? Is anyone in the service department performing a once over of a customer's vehicle to ensure everything is acceptable before the customer signs paperwork, pays for service and drives off? Overall, this was not a good experience and I'm hopeful this service department can do better in the future. If so, I will update my review to reflect the experience.

My salesman Andrew was so amazing. - Patti

My salesman Andrew was so amazing. He assisted me with my trade and a new vehicle the same day I walked in the dealership. Andrew was very professional and knowledgeable in every aspect of Subaru vehicles. I will definitely recommended the Mackey Autogroup and Andrew to my family and friends. This was by far the best experience I have had in a long time.

NY state inspection was performed on time. - larisamelder

NY state inspection was performed on time. 8:00 am at scheduled time and was don in 40 min. No problem found! The staff is friendly, they offer me coffee and comfortable area to be.

Very knowledgeable and friendly Salesman knows his cars - Bowerselbb

Very knowledgeable and friendly Salesman knows his cars and isn’t pushy I was treated very well

Florence Outstanding I have a Lexus LS and a BMW - LHapyface

Florence Outstanding I have a Lexus LS and a BMW (750) and I must say this Subaru dealer out performs both of the other luxury dealership. VERY honest people

I was visiting Rhinebeck from out of town when my battery - jshil

I was visiting Rhinebeck from out of town when my battery died. I got a jump and brought the car to Ruge's on a busy day and without an appointment to get a new battery. They tested the battery and found out it was fine - we somehow had kicked the cargo light on while removing luggage and drained it ourselves. They got us on the road again and didn't charge us a thing for the visit. They could easily have sold me a battery or they could have charged for the service visit. They showed a lot of integrity.

Alex was very helpful and was not pushy. The dealership... - wrc80

Alex was very helpful and was not pushy. The dealership is in a nice area of Ithaca.

THESE GUYS ARE ALSO A NISSAN DEALER! These guys are... - dadeo

THESE GUYS ARE ALSO A NISSAN DEALER! These guys are great. I take my Frontier to them for service and our Toyota. They are a great place for both. I bought the Frontier from them too.

Ruge's advice and patience made me feel like they cared... - Alexander Hamilton

Ruge's advice and patience made me feel like they cared about me, my family and my car. I highly recommend them and feel happy to know they are my go-to option for my Sube.

Pay full price, very little to choose from, etc. - Customer

I bought a 2014 new Subaru. Salesman told me they don't negotiate price but that they would take great care of us (as in exceptional service.). I wanted to buy local and have good service so I paid the sticker price. I took the Subaru in for a $70.00 oil change and waited 2 1/2 hours! If I hadn't gone to the "service" counter I'd still be there waiting. Why would I want to recommend a business that just does not care about building relationships with customers from their community?