Alex Senco

BMW of Wesley Chapel acknowledges responsibility for the damage to my vehicle. It is suggested that Brian, the sales/ops manager, focuses on sales/ops responsibilities and refrains from actions that the damage to my vehicle. It is suggested that Brian, the sales/ops manager, focuses on sales/ops responsibilities and refrains from actions that may intimidate customers who have entrusted their vehicles' care to the establishment. I am revising my star rating from 2 to 1 due to the following issues: 1. Misgendering by Loaner Vehicle Employee, Jodi, on multiple occasions, which is unacceptable given my clearly identified gender. 2. Brian's failure to issue an apology and his delay of over 2 hours in addressing the loaner vehicle situation, along with his refusal to compensate for diminished value resulting from the damage incurred. It is important to note that regardless of the type of damage, diminished value compensation is warranted. Moreover, the failure to report this incident to Carfax perpetuates their deceptive practices, exacerbating the situation. 3. Lack of response to numerous emails, complaints, and demands, reflecting a pattern of deceptive business practices. Efforts to resolve these issues have been hindered by the lack of proactive communication from management, exemplified by the General Manager's contact with Brian instead of directly engaging with me to address the concerns. These issues underscore the need for transparency and accountability in business dealings, and I trust that BMW of Wesley Chapel will take appropriate measures to rectify these shortcomings. More

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Ive always had great service and they have a skilled and knowledgeable staff, best bmw in town knowledgeable staff, best bmw in town More

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Very professional and effective workers that will help you handle any problem that you have you handle any problem that you have More

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Great people and communication. Helpful and answer with solutions. Thanks for the stress free servicing Helpful and answer with solutions. Thanks for the stress free servicing More

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On time with great service; they were courteous, informative and did a fantastic job on the car. informative and did a fantastic job on the car. More

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These guys were great to work with. Straight up, no games, transparent answers to my questions. Compared to the other BMW dealers I reached out to lease a car, these guys actually came across as custom games, transparent answers to my questions. Compared to the other BMW dealers I reached out to lease a car, these guys actually came across as customer focused and willing to work and earn my business. Novel idea! The salesman I worked with, Alex, was very knowledgeable, personable and easy to work with. More

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Awesome service from Alex S, True professional he is passionate about BMW and knows the vehicle, history and what the badge represents and went above and beyond. Thank you Alex passionate about BMW and knows the vehicle, history and what the badge represents and went above and beyond. Thank you Alex More

by bimal.bhojani Verified Customer Verified Customer

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Very helpful and sweet staff, works well with you to get to what you want! we are very happy with our two purchases. Alex and Erin were amazing with their costumer service. THANK YOU! to what you want! we are very happy with our two purchases. Alex and Erin were amazing with their costumer service. THANK YOU! More

by clborras Verified Customer Verified Customer

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There was a miscommunication initially but Alex made it up with great customer service and follow-up to make things right. The showroom is limited at the moment but expansion is happening right now. up with great customer service and follow-up to make things right. The showroom is limited at the moment but expansion is happening right now. More

by SSK Verified Customer Verified Customer

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