Andrew Swainson
Certified Toyota Product Specialist
Deluca Toyota
1719 SW College Rd
Ocala, FL 34471
105 Reviews
Write a Review105 Reviews of Andrew Swainson
June 13, 2024
UNFARE SERVICE PRACTICES AND UNFARE FINANCIAL PRACTICES: I was informed upon arrival with service that I had used up all oil changes in my service warranty contract - a total of 7 oil changes. I was inform I was informed upon arrival with service that I had used up all oil changes in my service warranty contract - a total of 7 oil changes. I was informed that I was changing my oil every 5,000 miles when the requirement is every 10,000, especially when the vehicle reminds you every 5,000. Never in any of my previous visits did the multiple services advisors tell me that it was not time for an oil change. They just had the services performed as I requested without advising that it wasn't time and this is why I ran out too quickly. I was also disappointed to discover that I paid $1499 with the Financial Advisor (at purchase) for this service contract that included 7 oil changes and 14 tire rotations that would have only cost me $850 had I not had the contract in place. Finally, the wait times for service (even with an appointment) are too long. My wait time was 10 minutes shy of 3 hours for a tire rotation and to look at an issue with the gas cap that was not diagnosed properly. This is unacceptable on all 3 fronts - Service Advisors failed me - the Financial Advisor (who carries the Deluca name) failed me by selling me a product that costed me more in the end - and the Service department as a whole failed me with their unreasonable wait times. My consolation prize was 1 complimentary oil change, which was given by the service manager.. I purchased two vehicles from Deluca and none of this is good for customer retention. More
June 03, 2024
The staff is willing to go the extra mile. That is from the stand point of quality of work done. Also attitude and explanation, of work needed to give total of vehicle proformance. That is from the stand point of quality of work done. Also attitude and explanation, of work needed to give total of vehicle proformance. More
Other Employees Tagged: Michael Rosario, Richard Greeson, Timothy Maxey , Kevin Cash, Layla Hamilton, Miguel Mercado, Nathanial Schauf, Neil Schneeweiss, Danny Schoonover
May 24, 2024
scheduled brake fluid replacement was completed but did not properly bleed air from brake lines..and nearly had a accident as brake pedal went to floor and had to be pumped and pumped to stop vehicle...bee not properly bleed air from brake lines..and nearly had a accident as brake pedal went to floor and had to be pumped and pumped to stop vehicle...been a regular very satisfied customer but this one time was shabby More
Other Employees Tagged: andrew xx john...excellent
May 23, 2024
Excellent service from the time i arrived at the dealership. Everyone was very professional and friendly. And done in an hour thank you dealership. Everyone was very professional and friendly. And done in an hour thank you More
Other Employees Tagged: Christina flaherty