Loc Truong

I purchased a VW GTI from Ourisman VW of Rockville three months ago. The car is, so far, fine. The way I've been treated since buying it, however, has been obnoxious, inconsiderate, and frustrating. It make months ago. The car is, so far, fine. The way I've been treated since buying it, however, has been obnoxious, inconsiderate, and frustrating. It makes me seriously doubt the honesty and integrity of the business. Because there are many places one could buy a new VW, I'd suggest doing that. The issue arose because of the "extended warranty." Upon purchasing the car, I was told that I could buy this warranty. I was also told that, while I couldn't get the warranty after having already bought the car, I could cancel any time within the first 30 days for a full refund. I therefore bought the warranty, thinking I would use the first month to do my research to see whether I should keep it or cancel it. I did my research and decided I wanted to cancel it. I called the dealership multiple times to ask how I should do that. They kept transferring me to numbers that no one answered, forcing me to leave messages that were never returned. Getting frustrated, I called yet again and told them that they were making it impossible for me to cancel the warranty by never returning any of my calls. They finally gave me an email address and told me I should send a request to cancel to that email address. I did so, within the thirty days, and asked for a confirmation that the warranty would be canceled and the refund issued to me. I waited a week and received no response to the email. I resent the email, again asking for confirmation that the warranty had been cancelled. Again, I received no response. Finally, I had to call yet again. I was once again directed to a voicemail box, and my message was not returned. I then called again (now outside the 30 days). Finally, I reached someone. That person initially tried to deny that I had properly cancelled the warranty, said that I should have been given a form to fill out to cancel the warranty, and insisted that they would have to pro-rate the refund as a result. When I protested and showed the unanswered email that I sent, formally requesting the cancellation of the warranty, he finally relented and said I would receive the refund in four to five weeks. Two months passed since that and I still haven't received the refund. As a result, I embarked, yet again, on another fruitless mission of calling and being forced to leave voicemails that were never answered. I spoke with someone earlier last week and explained my frustration. He said they would call me the following day. They never did. I am currently being forced to file a complaint with the Maryland attorney general's office to get the refund that I am clearly entitled to. That is the only way I can get these jerks to respond to me. In conclusion, these are not the sort of people you want to be dealing with when buying something as significant as a car. I'd look elsewhere. More

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