Luis De Cima
Sales Consultant
Pedder Chrysler Dodge Ram Jeep of Poway
13811 Poway Rd
Poway, CA 92064
38 Reviews
Write a Review38 Reviews of Luis De Cima
May 28, 2024
Great dealership that will work with you to find exactly what you need and provide excellent, on-going service! what you need and provide excellent, on-going service! More
Other Employees Tagged: Jacob Smith, Robert Amador
May 25, 2024
They were very helpful with my issue and managed it in a way that made it most cost effective. I was very impressed with my service advisor and thankful for his assistance! way that made it most cost effective. I was very impressed with my service advisor and thankful for his assistance! More
April 17, 2024
PEDER RAM TRUCK CENTER IS THE ABSOLUTE WORST REPAIR AND MAINTENANCE CENTER I HAVE EVER RUN ACROSS. THEY HAD MY TRUCK FOR OVER TWO WEEKS AND ACTUALLY DID ALMOST NOTHING TO FIX THE PROBLEMS I BROUGHT IT IN F MAINTENANCE CENTER I HAVE EVER RUN ACROSS. THEY HAD MY TRUCK FOR OVER TWO WEEKS AND ACTUALLY DID ALMOST NOTHING TO FIX THE PROBLEMS I BROUGHT IT IN FOR. THE SERVICE DIRECTORS SHOWED ALMOST NO INTEREST, TOLD MISTRUTHS ABOUT THE REPAIRS. SAID HE WOULD CONFER WITH THE MANAGER TO REPAIR AGAIN THE HEATING SYSTEM WHICH THEY HAD REPAIRED LAST SPRING, NOTHING. DONE. SAID THEY WOULD FIX THE CRUISE CONTROL WHICH HAS NOT FUNCTIONED SINCE THEY REPAIRED THE HEATING SYSTEM.. STILL NOT WORKING. RECALL WORK WAS ONLY HALF DONE. EXCEPT FOR AN OIL CHANGE NONE OF THE ITEMS I SIGNED UP FOR WERE DONE.. THE SERVICE DEPARTMENT IS VERY POOR IN MY OPINION...NOT ONE TIME DID THEY REACH OUT TO ME IN ANY WAY EXCEPT TO ADVERTISE. I AM IN THE MARKET FOR A NEW RAM... I WOULD NOT GO TO PEDDER FOR ANYTHING EVER AGAIN. More
March 26, 2024
Great customer service and Jeep Renegade is running like new after all the recalls were serviced and new spark plugs. The only thing is the automatic sunroof is still malfunction which was one of the main r new after all the recalls were serviced and new spark plugs. The only thing is the automatic sunroof is still malfunction which was one of the main reasons I brought it in, but was not charged for that service as no issue were found. I think it was a miscommunication on automatic vs manual sunroof? Not a big deal at the moment as long as I have the key to open and close it manually; it just will not retract back and forth for the automatic part is all. Thank you! More
Other Employees Tagged: Mike Lacombe
March 12, 2024
My service advisor was polite and seemingly helpful when I could reach him. However, I would have to call repeatedly for days in a row, before receiving a return call with an update on my vehicle. There was I could reach him. However, I would have to call repeatedly for days in a row, before receiving a return call with an update on my vehicle. There was also a lack of follow through. I was told my service advisor would send an authorization to Enterprise car rental for me to get a rental, but when I arrived to get the rental Enterprise hadn’t received the authorization. (It’s now been 3 weeks since my car repairs were completed and the Enterprise STILL hasn’t received what they need from the service department.) I can understand that a shop gets overly busy and can be understaffed, but I would’ve appreciated upfront and honest communication about what was going on. Unfortunately, consistent communication and follow through were completely lacking during this repair. Unfortunately, I will not be returning to this Pedder Service Dept as it was such a headache trying to get someone on the phone and to get the repairs done in a timely manner. Thankfully the work was covered by my extended warranty and it seems the repairs were done correctly, but wow - what a debacle! More
March 12, 2024
My biggest issue is there was no communication about the status of my vehicle prrogess I had to come in on four occasions just to find out it wasn’t ready status of my vehicle prrogess I had to come in on four occasions just to find out it wasn’t ready More
Other Employees Tagged: Francesca Mancilla
March 11, 2024
I've been trying to reach my service rep (Luis) and the general service department since my last visit in February 2024 to follow up on two parts that were supposed to have been ordered for my Jeep. I've c general service department since my last visit in February 2024 to follow up on two parts that were supposed to have been ordered for my Jeep. I've called and either spoke to someone who says they'll call back or I leave messages, and receive no response. Now more than six calls later with no calls back, I'm extremely frustrated and dissatisfied with my service visit. For background: last year during an oil change, the plastic shroud protecting my oil pan was broken and the rep at the time assured me they'd order a replacement and fix it. I never got a follow up on that. Two oil changes ago, I brought it up again and was again told the part would be ordered - in addition to a windshield wiper fluid hose that had broken. Again, no calls to say the parts were in - and no responses to my follow-up calls. This last oil change (February 2024), I brought up that the two parts were still not ordered, and was assured they would be - and again I don't get responses to my many phone calls. I've been coming to Pedder Jeep for service since I bought my car in 2015 and this lack of response is so disappointing - especially to a loyal service customer - and now that it's nearing the time to buy a new car, de-motivating to buy again there. More