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Morgan Drumm
Refer Me
43 Reviews
Dealership Experience
2 yrs, 5 mos
43 Reviews
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43 Reviews of Morgan Drumm
June 07, 2024
I've been a long-time service customer at Lochmandy, but this last experience will likely have me look elsewhere for on-going service needs with my vehicles. We came in for a standard oil change which was this last experience will likely have me look elsewhere for on-going service needs with my vehicles. We came in for a standard oil change which was completed in the morning. By the afternoon, the car had several issues that resulted in over-heating and required to bring back into the dealership. If these were existing issues they should have been identified during the inspection during the oil change and/or were a result from the oil change. We were not given a detailed explanation of the issue besides we needed to pay $700 to fix it. More
by t_van_hoveln
Verified Customer
Helpful 
May 31, 2024
I've been a loyal customer for all of my vehicles needs since I purchased it brand new back in 2020 from your dealership. Every oil change, battery, repairs, etc all go through Lochmandy. There's been a fe since I purchased it brand new back in 2020 from your dealership. Every oil change, battery, repairs, etc all go through Lochmandy. There's been a few hiccups in the past with service and my vehicle, but nothing major. However, when my car was in for service a few weeks ago there was money stolen from the consul. I called and let the service department know and they said they would look at the cameras and let me know. It's been crickets since then. I did plan on purchasing a new Wrangler at some point this year but I'm not sure I want to keep my business with Lochmandy if they don't feel the need to contact me and let me know what's going on. I realize the entire service department isn't to blame because they didn't steal from me, but someone did. If I can't trust employees there to stay out of the personal storage areas in my vehicle then why would I continue to take my business there? I was told that they were most likely looking for my locking lugnut key. OK, thats fair. But I've kept in with my spare tire for four years. Also, even if they did look in the consul to find the key, that doesn't give them permission to take whatever is in there! Please know, money isn't everything, and I am not upset that I didn't get my $250 back. Keep it. Someone clearly needed it more than me. I'm upset because I've spent thousands of dollars with your company and was basically just brushed off. More
by sbline
May 28, 2024
The service department was courteous and explained everything that my vehicle needed to have serviced. The wait was minimal and all of the employees that I had contact with were very polite. everything that my vehicle needed to have serviced. The wait was minimal and all of the employees that I had contact with were very polite. More
by jmohan0
May 11, 2024
Everything was great except I was shocked at the cost of an oil change & I normally do the silver pkg but because of the cost I went with the lower end service. an oil change & I normally do the silver pkg but because of the cost I went with the lower end service. More
by rkkeppler
May 10, 2024
I would not recommend anyone to go get service at Lochmandy auto. They charged me $312.68 to change a light bulb and check a check engine light. Why I am so upset is all the Hidden fees. $78.78 for Lochmandy auto. They charged me $312.68 to change a light bulb and check a check engine light. Why I am so upset is all the Hidden fees. $78.78 for light bulb. Additional $5.51 for other parts. Labor $165. Other Labor $30.99. Enviro Fee $29.40. Doc Fee $3. All these hidden charges to change a light bulb and check engine light. I am surprised that they get any business with all these charges. I will let everyone know not to do business with this company. More
by COLEMANACE
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