Minor inconvenience when picking up the car.
Door sill guards were requested by me two weeks prior to pickup as I went on vacation the day after I received a call from Scott indicating my pre-or
Door sill guards were requested by me two weeks prior to pickup as I went on vacation the day after I received a call from Scott indicating my pre-ordered car had arrived. I expected that after two weeks, the sill guards would have been installed on the vehicle when I picked it up. I had received an email while on vacation stating that the parts had arrived. So, somehow, there was no commuication between sales/service (like an 'auto-alert') to have the parts on the car upon pickup. So, I ended up having to come back the next day with an appointment and wait for an hour (a reasonable amount of time in my opinion) for the door sills to be installed. I would have expected that this shouldn't have had to happen with me noticing that the car did not have the door sills installed.
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by ljmarko
Verified Customer
Verified Customer
May 17, 2024 -
Burnsville Toyota responded
Thank you for sharing your feedback. We genuinely appreciate your patience and understanding regarding the inconvenience during your car pickup. Your time is valuable, and we aim to improve our processes to prevent such situations in the future. We're glad we could promptly address the issue the next day during your appointment. Please be assured that we are continuously working on enhancing our communication to provide a smoother experience for our valued customers. Thank you for choosing Burnsville Toyota.
Sincerely,
Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
ALWAYS a GREAT car buying experience!
We have bought our last 5 vehicles from Burnsville Toyota because we trust our neighborhood Toyota before and sfter the sale.
We have bought our last 5 vehicles from Burnsville Toyota because we trust our neighborhood Toyota before and sfter the sale.
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by LUCKYLINDYMAN
Verified Customer
Verified Customer
May 17, 2024 -
Burnsville Toyota responded
Thank you for being such a loyal customer! We appreciate your trust in Burnsville Toyota for your car-buying needs. We look forward to continuing to provide you with excellent service before and after the sale. See you next time!
Sincerely,
Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com
Easy to work with.
Clean showroom and site. Responsive to questions.can’t thing of more.
Clean showroom and site. Responsive to questions.can’t thing of more.
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by FLETTFR
Verified Customer
Verified Customer
Feb 12, 2024 -
Burnsville Toyota responded
I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care!
Sincerely,
Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com
From setting up the appointment to test drive the car to
us driving away with the car everyone at Burnsville Toyota was friendly, knowledgeable and very efficient.
us driving away with the car everyone at Burnsville Toyota was friendly, knowledgeable and very efficient.
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by b510hauger
Verified Customer
Verified Customer
Dec 26, 2023 -
Burnsville Toyota responded
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay them to the team. Take care and have a great day.
Sincerely,
Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com
Very flexible and communicated effectively and often.
We received our car much faster than anticipated.
We received our car much faster than anticipated.
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by CORY.RAMAKER
Verified Customer
Verified Customer
Dec 12, 2023 -
Burnsville Toyota responded
Thank you for the kind words, Cory. We are completely committed to providing top-quality service and I am thrilled to hear that your experience reflected this dedication. I appreciate the time it took for you to give us this feedback. At Burnsville Toyota, we value our customers and we look forward to seeing you down the road.
Sincerely,
Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
Scott communicated on the wait for the van.
Upon delivery he was very helpful setting it up and answering all my questions.
Upon delivery he was very helpful setting it up and answering all my questions.
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by ngroth
Verified Customer
Verified Customer
Dec 05, 2023 -
Burnsville Toyota responded
I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care!
Sincerely,
Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com
We are happy with our new Camry.
We had planned to buy a new Honda Accord, but the features on the Camry won us over!
We had planned to buy a new Honda Accord, but the features on the Camry won us over!
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by dbarc10
Verified Customer
Verified Customer
Oct 02, 2023 -
Burnsville Toyota responded
Thank you for leaving us this review. I am very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care.
Sincerely,
Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com
Loved working with Burnsville Toyota.
Scott is agreat saleman. Thank you so much scott and Kevin.
Scott is agreat saleman. Thank you so much scott and Kevin.
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by xameeamieexiong
Verified Customer
Verified Customer
Aug 07, 2023 -
Burnsville Toyota responded
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and look forward to working with you again down the road.
Sincerely,
Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com
I have purchased several cars lately, and I thought that
this transaction took the least amount of time and was the smoothest.
this transaction took the least amount of time and was the smoothest.
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by hammerrae
Verified Customer
Verified Customer
Aug 04, 2023 -
Burnsville Toyota responded
Thank you for your kind words and congratulations on your new car! I am very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car!
Sincerely,
Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com
Scott is an amazing person to work with.
He is knowledgeable , friendly, helpful, and patient. He really cares.
He is knowledgeable , friendly, helpful, and patient. He really cares.
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by REOSGOOD
Verified Customer
Verified Customer
Jul 25, 2023 -
Burnsville Toyota responded
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and encourage you to call or stop by if there is anything else that I can do for you.
Sincerely,
Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com
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