I finally traded in my 2023 CX-50 in November 2025 just to escape a cycle of poor repairs and management negligence. From Sales to Finance to the Front Office, this entire operation is abysmal. Management & Communication Failures The "No-Show" GM: Despite my vehicle being in the shop for nearly 40% of my ownership and my leaving multiple voicemails, General Manager Jeff Edge never reached out once. Condescending Sales Tactics: After only a month of ownership and constant defects, I asked about returning the vehicle. Sales Manager Avery tried to "educate" me on supply and demand rather than providing a solution for the lemon they sold me. Finance Negligence: I am still waiting on $2,243.64 in refunds for cancelled GAP and Service contracts. Finance Manager Audra Bachman has been completely silent; despite my sending multiple follow-up emails over the last month to resolve this, I have been totally ghosted. Incompetent Service Department Good People, Bad Techs: Service Manager Charlie and Service Advisor Samir are both great—they genuinely try their best and were helpful to deal with personally. However, they are held back by a team of incompetent technicians. The Sunroof & Brakes: My sunroof was replaced or "fixed" three times and was never right. Additionally, when I brought the car in for suspension and brake noises, the techs resurfaced the rotors only to return the vehicle with an even louder, aggressive rubbing noise than when I started. Declining Quality: It is clear Mazda’s build quality has plummeted, and the technicians at Rick Case lack the skill to handle the fallout of these defective vehicles. Bottom Line: When the GM won't call you back, the Sales Manager talks down to you, and the Finance Manager won't even reply to emails about money you are legally owed, you are at the wrong dealership. Even with a service manager and advisor who try, the rest of the team makes this a place you should avoid at all costs.

All Mazda Dealers are NOT the same. One dealer I used because of location. Very nice people. But the solution they gave left the potential for another issue to happen. So when my car would not start I reached out to them via their service team text. After a few messages with them, nothing. Silence. So I had my car towed to RICK CASE, whom I have used most of the time I’ve had my 2017 MAZDA MX5! Without an appointment they worked me in and had me on my way within an hour or so. That was not all. They also provided me with MORE than was necessary and at no cost to me. THAT is how you build Brand Loyalty AND Dealer Loyalty. Rick Case Service is absolutely the best in the Atlanta area. Not just because I say it but because they actually treat you like a “customer for life”. And they never talked about the other dealer. Only about being MAZDA. Bam!

I’ve serviced my car at several dealerships in NY and GA, Rick Case is the best!

I purchased a 2023 Mazda CX-50 from Rick Case Mazda. Within a week, the vehicle's sunroof began malfunctioning, and the driver's seat, on a car with less than 30,000 miles, was already ripped. Despite multiple service visits, the dealership's service department repeatedly failed to deliver on promises of timely repairs and loaner vehicles. The dealership's lack of urgency, poor communication, and inability to resolve these issues left me frustrated and inconvenienced. The dealership's dismissive attitude toward my concerns and their failure to provide satisfactory customer service were unacceptable. I was forced to make multiple trips to the dealership, often without a suitable loaner vehicle, to address these recurring problems. The dealership's lack of professionalism and commitment to customer satisfaction were evident throughout my experience.

The only dealer who makes you to leave happy from there is Rick Case Mazda! Whatever you do buying or servicing your car those people are extraordinary! Thank you Rick Case Mazda and keep going this way

Brought my daughters 2017 CX-5 in to have the AC looked at again. Had the same problem last July and Mazda Roswell fixed it for 10 months. Roswell can't look at it until June 22. My daughter leaves back for Valdosta grad school on May 31. June in Valdosta w/o AC stinks. Rick Case did even less. It takes about 25-30 for the problem to appear. They said they couldn't find the problem even with a video of no air coming out with the fan on full speed. This car has been nothing but problems since I bought it. Rick Case and Roswell have terrible cust service. I'll never have a Mazda again. The dashboard had to be replaced 9 months after I bought the car b/c they couldn't figure out how to get the Check Engine light to go off, the rear calipers froze last August, and the AC has now gone out two times. It's a 3.5 year old car. Going to but her a Toyota and not worry about problems like these