I took my 2019 Volkswagen Jetta in to dear for 40,000 mile service. I requested they check filters and ducts as there is an odor when a/c turned on. this began on the previous day. Long story short paid $233.92 for service charged for an air filter. Regarding the odor, they suggested an undercarriage car wash. No improvement with the car wash, went to local service center they showed me my filthy and grass filled air filter, replaced it and i paid $ 94.75 for parts and labor and I am very dissatisfied as Gunther has not responded to my concerns and request for credit. i dealt with Andrew Swaby service advisor and he forwarded my concerns to his supervisor Vasilb@untherdelray.com. No follow up . service done on 5/2/24 today is 5/8/24 . Get your car serviced elsewhere.

Making this review because I found it really rude these text messages about a dealership mark up on a vehicle which is ridiculous. I get asked why I haven’t brought the car yet and I’ve been shopping around? Excuse me part of the reason is for dealership awful like this place with rude management and sells reps who are greedy and want to up charge 7k on vehicle like absolutely not, that’s ridiculous going dam near 10k over MSRP. And on top of that I get rudeness for saying if they can take off the market adjustment or lower it because that’s so high for this vehicle. If your on the market for a Volkswagen or a Golf R i definitely wouldn’t stop by this stealership, rude greedy people take your business else where. I will also be complaining to the better business bureau about this behavior and ridiculous charges and anywhere I can, this place needs to get there act together.

Great service department. I had the pleasure to work with Lucas, Grody and Drew. They are always there to answer any questions that I have. I would also like to give credit to all the mechanics behind the scenes. Thank you for making me feel totally safe in my Jetta! This is my 3rd VW. Great cars!

Franco my salesman and Kate the finance person were outstanding, I would recommend them 100%

Worst service experience ever. So bad I had to change dealerships because it was so upsetting. It feels like the dealership must be going out of business or something. I recommend going to a different dealership to spare frustration.

What an extraordinary experience yesterday. My wife and I went out in order to start looking around for a new car for the family since our daughter needs a car and the Gunther volkswagen location that we did pick up, was the perfect. Nice place, outstanding inventory and the most important part of the story, what a pro staff. Our special remarks for Chris Antle( Go Cards !!!!). This sale consultant doesn't play around. He knows how to do his job with closed eyes. We think Gunther in Delray has won a lot having Chris on board, a representation from the bluegrass state. We already gave him and Gunther Delray a five stars service. Thank you so,so,so,so much Chris and Gunther Delray for everything. Cardoso Ruiz family from Boca.