Car began screeching when I applied my brakes. Not sure how long this had been going on. I usually have my windows up and radio on. This day I had my windows down. I panicked and took a detour to Northside Honda. I was greeted and asked what brought me in. I explained. Svc Advisor, Mark looked at my car tires. He told me my brakes were rubbing metal to metal and my rotor might need replacing. He gave me an estimate of $900. Offered me a loaner as he felt it may be dangerous for men to drive the car. It was late in the day. Said they would begin work in the morning and that it should be ready by noon. I returned the next afternoon. Mark was happy to tell me the rotor was fine and the amount I owed was quite a bit less than the $900 he told me the day before! As a cautious female, Mark was very professional and straight forward with me. I did not buy my Honda from this dealership yet they treated me very fair. No delays or added expenses!! I highly recommend Mark and Northside Ford.

Great experience, no haggling needed, kids zone was a nice touch as well, would buy from again

Very friendly when she received me. Alexa was very professional and knowledgeable in letting me know where my CRV stood in maintenance. I hope I get her next time my CRV is due for another service.

This was such a great group of people to with, from sales, to accessories and finance.

Service was fast even without an appointment. Tech was knowledgeable and friendly, not condescending or pushy. Price was high but fair for the amount of work and tech added some coupons I missed.

Layci handled my service appointment. Smooth process. Also advised about major upcoming service interval for timing belt for planning.