They are good just takes too long. I will always go to the dealer with this car.

The Service Department at Infiniti of West Chester is unmatched. We have purchased Mercedes, Volvo, Acura and BMW from the other local dealerships and honestly wouldn't even consider another brand after the level of service we receive from Amanda at the Infiniti dealership. Who thought that taking your car in for service could be such a pleasure and feel like you are popping in to see a friend who happens to be able to fix your car. It's an amazing feeling, so if you are looking for a Service Team that out shines it's local competitors, then you need to stop in and check this place out!

Not helpful; not knowledgeable; not customer-service oriented. Jay didn’t seem to have any interest in selling a car. When I asked questions he was unhelpful. The text conversation was anonymous and between several different people without me having clarity on who I was speaking to. The service is curt and rude at times. Over the phone I thought that I was quoted 6% APR; I requested it in writing. When I came to purchase the car that I wanted the APR was 7.84%. I have tier 1 credit and would have considered 0% and 5.99% offers with more weight had I known that the offer was over 7%. I plan to pay it off quickly to avoid the interest, but I just felt like something was off. I think that the dealership added a significant amount of their own percentage points. I liked the pre-owned car that they had for sale better than some others on the market , so I purchased it, but I would never consider buying from them again primarily because of Jay and Mark. They seemed to have no respect or appreciation for their customers.

First class all the way. The service people and experience is terrific every time. I've purchased my last two vehicles here primarily due to the excellent service.

Everything was first class. My service advisor Drew McCafferty was excellent. The new furniture in the waiting area was very comfortable.

Service Department is efficient and keeps you informed. Appreciate the tech upgrades to make processing fast & easy.