I bought a car. The first scheduled maintenance is supposed to be free. I bought at a different Toyota dealership so I called to make sure they would honor it. I got there and they tried to sell me package after package. I declined everything and suddenly they need to talk to the manager, the director, blah, blah, blah. In short, they wouldn’t honor it which isn’t surprising. These people are dirtbags and I knew they would live up to that reputation. Go somewhere else.

if I could give 0 stars I would I mean the experience with this dealership is beyond frustrating and you would think a dealership this well known wouldn’t have this issue. first off I bought this tundra 2023 in March 18 2025 everything was fine with the truck and then now 11 months later I saw on the news that all models 2022-2023 needs to change the engine motor and so I went even though they didn’t send me anything that it needed to be changed so I was afraid to drive the car and so I went and they said I could change it and I would need to drop it off for a few days everything was fine and I left it there for four days and I was excited to get my car back and I didn’t notice anything at first but then when I reversed right or left it was a big noise I thought I hit something but it was the inner fender liner was lifted and the tire was rubbing and hitting it every time I reversed. I went straight to Toyota and they told me there was nothing they could do and I explained that the noise wasn’t there before I left it there and I spoke to jorge bothe the service advisor and he got the service manager joshua Bullard and I explained to him the situation and he said that they wouldn’t check and wouldn’t do anything because the tires are too big so I left frustrated and dissatisfied because the problem wasn’t fixed at all they just refused to acknowledge the problem. Later in the day I drove the car again and I had the same problem this time I had other people in the car that heard it too because it isn’t a small noise or bump. I went back and this time with other people as my witness and joshua was still insisting that there was nothing to be fixed he didn’t even try to look at it or even take accountability for what the person who fixed it messed it up who is Bernard Arreola the mechanic and he said it was like that before. We told the manager when we left we would have proof and seek legal action and I was like do you think I would drive a car with a noise that big I literally got my tires done January 12 2026 with discount tire and everything was fine and joshua said that 95% of people do have the tires rubbing the inner fender lining and that it was like that before and it’s disrespectful he accused me of lying and grouped into a percentage of people when he doesn’t even know me and I suffer from anxiety so when I left I was very anxious and had to take my pills to calm myself down. I went to a parking lot and stood outside of the car and had my husband reverse the car and that’s when I finally saw that the problem was that the tire was rubbing the inner fender liner and I took video and photos and I went back to the Toyota and showed the video to jorge bothe and to joshua bullard and joshua said it was because of the tires not because they messed it up so I said I was going to discount tire to find out if the tires are good for the truck and I will get a letter to take it to the lawyer. I will go to a lawyer and I will never go back and I don’t recommend anyone to go to Toyota Centennial

Had a fantastic experience Jay Cisneros sold me a used Hyundai I would highly recommend him ! All questions answered and made the transaction simple and correct ! I will be telling my friends and family to see him when they need a vehicle .

My experience was awesome with Jay C. he made my car buying experience super easy & George in finance made is super easy as well appreciate them both anybody who wants a friendly easy experience ask for Jay Cisneros he’s great in every way super nice & honest which is very hard to find in the auto industry.

We absolutely do not recommend centennial Toyota in Las Vegas. We spent months looking for the SUV that was going to be a perfect fit for our family, we decided that the Grand Highlander Platinum was the one. After our 3rd time at Centennial Toyota we found a sales representative that would actually look on the computer for incoming SUV’s for us to find something available. Once we found something close enough You are asked to put done a 2k non refundable deposit on the vehicle to reserve it. We chose not to place a deposit as we felt like we needed to see the vehicle in person before putting anything down on it. A few weeks later we were notified that this vehicle had arrived and was not reserved and available. We rushed down to the dealership to see it. Once we were in negotiations is when everything changed. We were surprised when they Had to add a 3k mark up fee for the dealership, A 2k Desert package that was window tint and a paint protector product plus a delivery charge all tacked onto the MSRP sticker price. We asked to not have the the desert package put on as it’s a new car with nothing done to it yet. Nope! It’s standard on every vehicle they sell and non negotiable. We finally moved passed it and accepted these terms as we were trading in a vehicle at the same time and they were giving us close to what we wanted for the trade in. No one told us about any of these add ons or that the vehicle was way more expensive than what is showed on the sticker. After these negotiations with our sales representative we were sent into the lions den aka George P. the financing manager who completely lied to us about many things but especially the KARR security. He claimed you could turn off your car if it was stolen. It literally doesn’t even work unless your Bluetooth is connected so this product doesn’t work unless you are within close proximity to the vehicle. It was originally offered at 2k for this Karr alarm package. We declined it, then offered again at 1k , we declined it, then we were asked if we belonged to Costco or Sam’s club that if so we can get it for $495. That seemed somewhat reasonable so we agreed and moved on. Once we realized that this alarm system is useless and doesn’t do anything that we were told it does we told them that we were unhappy and would like to be refunded for that unnecessary add on that we were mislead about. Our sales rep went back to the finance manager who then called me, leaving me an aggressive voicemail denying that he ever lied to us and we knew what we were getting. Eventually our sales rep said they would send a check as reimbursement and that we could cancel the alarm package. That didn’t happen. After a week of not receiving the check they told us they would only take it off the financing AFTER we submitted our survey, using the survey as leverage to get a positive review. Worried that we would get it the check and still give them a bad review. We had no intentions on doing the survey until after we received our check. We finally said we will not be returning the vehicle to remove the alarm only to be ambushed in the waiting area to give a positive review. We gave them every chance to make this right, but they were unwilling to do anything without a positive review before working with us. DO not fall for the Karr security package, The Desert package that you can have done yourself for so much less and their dealer markups package because they didn’t make any $ in the MSRP amount. Once we were told that we wouldn’t be refund until they had a positive review is when we said we were done with them, you will not pressure me into writing a false review to remove the scam of a security system off my contract. At this point I’m unsure how far up the corruption but as far as we are concerned they are scammers and if the car we wanted wasn’t so elusive we would have never done business with them. Hopefully this saves someone else from being screwed over by them.

It is unfortunate I have to write this, after purchasing my 2020 Toyota Camry at Centennial Toyota. I guess they have to somehow pay for the new, state of the art new location and I was part of that "experience". In mid-Aug. 2024, I called for a routine maintenance appt. AND estimate. I am well aware the cabin filter is changed usually every 2 yrs. The quote I got was for between $570-$600. Fine. Made the appt. for 9/18/24 and after one hour+, I was able to pick up my car with the bill for a routine maintenance of a fairly new car with 15,260 miles on it, for $809.16!!! I was and am miffed. I emailed them THROUGH their own website a day later - no response. So here I am now, deciding it needs to be "aired" as the year before in May of 2023? (-and w/o cabin filter change) was $585.50. This kind of business dealing sours me on returning and I shall start looking around for a, shall we say, "less shady" auto mechanic that specializes in Toyotas. This has left a very bad taste in my mouth. I am disappointed in them.