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Good experience and good salesman in Jason Smith. We are in no way associated with any dealership or service center. This is the second vehicle we purchased at Hagerstown Honda.
So, I test drove the Honda CR-V on Tuesday night, fell in love with it, talked numbers at the first dealership, had an awesome deal worked out, but they did not have the color I wanted. They said they would work on the color I wanted, so I figured it was the perfect opportunity to make sure I was getting an awesome deal. I went to another dealership, talked numbers and trade in, sales advisor talked to his manager, and he couldn't match the trade in, so he told me I was getting an awesome deal. I decided to try Ourisman Honda, and I'm so glad I did!!! They matched the pricing and the trade in, and I liked the dealer installed options better. My sales advisor Laura was excellent!!! She was extremely knowledgeable about all the bells and whistles of the CRV, and was so friendly and personable. She was focused on me throughout the process, and helped me set everything up once it was officially mine, even going so far as to let me borrow her charging cable so I could hook up my iPhone.
Brandon was the most efficient car dealer I have ever experienced. He was able to address relevant issues concerning my deal quickly and avoid addressing irrelevant issues with me. He also patiently explained every feature in my car and ensured I was comfortable navigating the vehicles controls and technology before letting me leave.
I came in to go over my options as my two year lease was coming to an end. I had already been in contact with Mike a few times leading up to this regarding what I needed to do beforehand, paperwork to bring, etc. I always received prompt and thorough responses via email with him. I then came to the dealership with the idea that I would buy my leased vehicle as I figured that it was the best option financially. I spoke with both Russell and Scott, who were extremely kind and helpful in weighing my options. After writing everything down and working out the numbers with them, I decided that my best option was to start a new lease. They showed me vehicle options to find the best fit which turned out to be a 2017 Chevy Cruze. Scott spent time to show me the ins and outs of the vehicle's interior and systems. Mike then spent an extended amount of time on the phone with the bank working out the best rate for my financial situation, while Scott and Russell kept me informed throughout the process on exactly what was happening. The team was able to get my monthly rate down to what I could afford and put me into a vehicle that I love! I then did all paperwork with Steve who went over all of the details with me but was also fast and efficient. I had an amazing and painless experience working with Scott, Russell, Mike, and Steve and am very grateful for their work. They worked with me with understanding, patience, and a genuine care for what I wanted and needed. I have worked with Criswell before and will continue to do so for all of my future vehicle needs. Thank you!!!!!
2 days ago
Hagerstown Ford and salesman Andy Brewer were first class all the way. Buying a car is not always a fun time, but Andy kept it light and worked hard for us. He really went above and beyond and I would recommend them to anyone buying a call.
2 days ago
I gave 5 stars because everyone truly listens to what you want in a vehicle and does everything possible to make it happen. Everyone was so patient and understanding they were a blast to work with!
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