Step 1. Select a Car Manufacturer:
On 11/20/2009 4:51:28 PM longislandrosie wrote:I've recently begun my search for my next BMW and though my interaction with BMW of Bayside has been very limited thus far I am very pleased with the responsiveness and friendliness of their online sales dept., specifically Dave. I'm still another 3-5 weeks away from making a decision but I will be stopping by BMW Bayside after concluding my online research. I just saw the owner's ad in Newsday about "new management" and the pending arrival of their new service facilty in 2010 with a "new attitude". Considering all the prior (negative) reviews on this blog I'm keeping my fingers crossed, however, this "new attitude" seems to have taken hold already within.
On 11/20/2009 4:46:45 PM darcypetrosino wrote:I have been a faithful buyer of cars from Peter Koch Seneca Falls NY since the 1990's. Weather it is the sales or service department Koch dealership has been very professional and friendly towards me as a consumer. Eddie Akens sales rep has been extremely supportive in helping me out whenever I have asked him any questions. With salesmen like Eddie Akens, the Koch dealership deserves to be a five star dealer. I am proud to have Koch dealership be my Chrysler dealer of choice.
On 11/20/2009 4:39:10 PM shova_tiwari wrote:Brian Jackson was my salesman and he was great, very helpful guy. He also understood that my price was firm so he quickly made the deal final. Thanks to internet shopping! Brian had couple of back and forth trips but I have to say, It was pretty short.I will give him A+ on the sales approach he made.
Now let's talk about financing. Eventhough, I got my price, Chris from Finance put me through a higher Interest rate with different bank and not with Honda financing advertisement rate of 1.99% or 2.99% on all 2009 model. By the way my credit score was excellent so he made a lame excuse. His reason to not put me though Honda Financing ADVERTISEMENT RATE OF 1.99% OR 2.99% was that the advertisement couldnot be combined with any other discounts offered to me.I didnot buy that as it doesnot say anything on that advertisement or it would be a a false advertisement as it doesnot have any clause to it on the site.I felt that he kind of took advantage of me being a woman and going there on my own. But the price was good and what I wanted to pay so I went ahead and bought the car as I was planning to pay it off quickly.
On 11/20/2009 4:39:00 PM oabraham208 wrote:The overall experience was very positive. Thoma Rivas and Tarek Olabi were very curteous and extremely helpful. I would recommend this dealership to my family and friends. This website is the only negatve experience. Asking people to write review at least 250 characters is rude!
On 11/20/2009 4:36:32 PM pjferrucci wrote:I called Linda Grossman to inquire about a new Chevrolet Suburban for my wife. The price she quoted was fair, and we completed the transaction in less than 36 hours. We have been very satisfied with the service department at Grossman Chevrolet. I recommended Grossman Nissan to my parents, who have since purchased two cars.
On 11/20/2009 4:35:54 PM etmike wrote:Excellent experience! Benjamin Stewart and the entire management team are true professionals that made car buying fun and friendly! Will definitely do business in the future.
On 11/20/2009 4:17:17 PM Nicole_Powell wrote:The staff at Fairfield VW has been wonderful to work with. Maybe the staff has changed since the other reviewer? Mike Elsass (sales rep.)was truly a delight to work with. He made the deal smooth, fair, and FAST! I am used to spending hours at a dealership "haggling", but we spent the most time on the test drive! He went over the car options and features thoroughly, but Mike never once talked down to me or assumed that I didn't know about cars. Being female, I really appreciate that! The car I was after (Jetta sportwagon TDI) is in high demand and I still feel like I got a fair trade. I would highly recommend working with Fairfield VW and Mike Elsass.
On 11/20/2009 4:13:30 PM Jesse Marvin Bryant wrote:I went to Duval Ford because of a sale event. I was paired up with Chad Taylor and he treated me like a good friend. If we had met under different conditions we would be friends for life. He listen to what I had to say and delivered the right vehicle for my budget. Next was Billy Brown who dealt with the fiance part. Billy created an atmosphere that even if he could not help us I would return to Duval when I was able to make a purchase. What sealed the deal for me was theservice received after delivery. My 07 Escape needed some cosmetic work done before I could drive it home. After receiving the vehicle it was discovered that tha the windshield had chips in it and the driverside headlight was out. Mind you this is a used vehicle. I was not given the run aroud or made to jump through hoops. My Salesmen Chad Taylor to care of everything. Yes go to Duval Ford and you will be treated with respect and your problems will be solved.
On 11/20/2009 4:10:34 PM TJesse68 wrote:In 2004 I purchased my first Toyota, Highlander. I still have this car and enjoy every minute of it! I'm the type of customer that buys a new car every 3 years, but I'm going on 6 years with my Highlander and a lot of that is due to the customer service I have received from Jeff Middleton. Jeff has worked with me for the last couple of years and has always made me feel comfortable with having a better understanding of my needs. He is someone I feel I can trust.
I have been in customer service for over 20 years now and as we all know, if you can build trust with a customer it will along way.
I know in the near future I will be purchasing my next car and I can say that Scott Clark Toyota will be the way I go and a large part of that is because of the great customer service and Jeff Middleton. Thank you for all you do.