Step 1. Select a Car Manufacturer:
On 11/7/2009 9:45:11 AM MDMom wrote:We took our 2008 Highlander to Roger Mecking at the service department after the airbag warning light said to get to the dealer asap. The transmission had slipped on occasions and we wanted this checked.We also wanted to have the routine service performed as well as a quote to replace the tires. We were given a courtesy car since we live in Maryland and our car would be staying a few days. The airbag computer needed replacing which was done under warranty. The routine and scheduled service was done and the transmission was low on fluid which took care of the slipping. It seems that the Maryland Toyota dealers could have checked the transmission fluid when they performed the oil changes, etc. We were given a competitive and fair price compared to Maryland tire stores and had the four tires replaced, balanced and aligned. Roger was most helpful and kept us posted on the status of the repairs and parts that were needed. There are closer dealers to our home but we have always had good experiences with this dealership. This is the tenth vehicle my husband and I have gotten from Alexandria Toyota over the years and plan on getting the next one there as well. All of our vehicle purchases have been pleasant experiences, and we have sent friends there to get their cars there also. (Eric was our salesman on our last two cars and he was wonderful to work with.)
On 11/7/2009 9:19:23 AM rw2400 wrote:The sales consultant was very professional and friendly. Right from the initial contact with the internet sales department everyone that I had contact with in the process of leasing the 2010 Corolla was excellent. When it is time for another vehicle, Motorworld will be the first place I go.
On 11/7/2009 9:15:14 AM roses_bloom wrote:I had a great experience at Checkered Flag Toyota in Virginia Beach, VA. I got the car I wanted, and its so beautiful. I feel so safe in it. I'm glad that I was blessed to have gotten Michael Morales to show me it, and he also sold me the 2010 Camry. I'd also like to say thanks for Toyota in creating that beautiful color of green, Spruce Mica. Its gorgeous!!!
But, yes, I was very pleased with everything from how I was treated when I first came by - with courtesy and eagerness - up to when I was handed my keys and told thanks and good luck. Everyone was nice and friendly.
Thanks for the car, Toyota!!!!
On 11/7/2009 9:15:13 AM william sps wrote:I visited this company after a another dealer weasled out of performing a radio repair that I felt should have been covered by the Toyota warranty. Mike Powell, the service parts manager, listened to my story and offered to look into it. I didn't expect anything to happen. I mean I didn't buy the car there and why should this guy waste his time and money on me. Well...the next day he called me and asked to have the car so his guys could have a look. I left it with Hank Fairchild, the assistant service manager, who was very professional and didn't start giving me an assortment of reasons they might not fix it. Not at all. Instead, I left the car and three hours later he calls me and says it's all fixed. They installed a new radio! No charge! I still can't believe it. And when I picked it up, They had given the car a bath!!! Amazing. I will definitly be bringing my car back here for whatever it needs and recommend it to all Toyota owners.
These guys didn't have to help me and could have easily made up an excuse not to do anything. But they didn't, and that sort of character seems so rare these days. I am truly impressed.
On 11/7/2009 9:14:38 AM jruell wrote:I brought my 2001 Kodiak 400 in for service for the 4 wheel drive system and was quoted a price of $800.00 to repair my quad. For the pleasure of telling me what was wrong I had to pay them $85.00. I decided not to have the quad repaired, so they dropped my quad off at my house along withan itemized list of everthing that was wrong (along with the part numbers). I did a quick internet search for these part numbers and found a Yahama dealer called Ron Ayers (in N.C. i think) and I ordered all the parts for the 4 wheel drive system for...(drum roll please) $102.00 shipped to my door.
I now was faced with the task of replacing the front drive shaft and i figured it would be a huge task (after all we were talking $800.00 for this job to be done and we had $102.00 in parts, which left $698 for labor. The best I can figure out is that works out to 8.725 hours at $80.00 per hour service labor rate).
To make this long story short... 45 minutes later I had completed the job with no issues and the 4 wheel drive works perfect. I will never go to this dealership again.
On 11/7/2009 9:04:38 AM Joseph J. Gaeta wrote:I never knew parting with a lot of money for a car (number 36!) could be such an enjoyable experience. Mr. Callender was great. He thought of everything and anticipated any problems or questions I might have had. I travelled a fair distance to find the vehicle I wanted (68 miles), and I'm glad I did. The dealership and Mr. Callender deserve a "thumbs up".
On 11/7/2009 8:57:34 AM whoznxtls1 wrote:I researched online for the car that I wanted, and came across the Mercedes used on their lot. I feel in love with it, and was going back and forth on pricing. Now it came to the point that I was in the finance area, and being in the industry was comparing the Honda Dealership that I work at to the dealership there. The sales person Phil (who was the most rude, asinine salesman ever) proceeded to throw his coffee in the garbage, get up and walk out ranting about me being disrespectful.
Now I did still end up purchasing the car from this place, and the car has been pretty good to me thus far. Now, here is where the real bad business ethics come into play. The car did not have the owners manuals in the car, and I was promised to receive them in a week or so. 6 weeks later I am still waiting. The fog light had a temperature crack I noticed 2 days after buying the car. Now I was in the process of still buying the extended warranty from them, so I believe they fed me what I wanted to hear until I did. They told me the manuals were on the way, and that the fog light would be covered.
I purchased the extended warranty, and next day received a receipt for the payment. But now 3 weeks after buying the warranty, no brochure. no paperwork on what's covered and not covered nothing. Now after buying the warranty they tell me that the fog light assembly will not be covered. They don't want to hear a word I have to say there. I keep getting fed what I want to hear, with no results.
Overall, I've bought 10 cars new and used and I personally feel this is the worst experience of them all. This Pontiac store has 2 salesman on a good day, a pig of a sales manager who's persona comes off as a overzealous pompous prick. Then Phil who couldn't replace a headlight bulb on a car.
My experience was extremely poor, and I would NEVER purchase another car there again. The girlfriend was looking at a used G35 coupe they had there. Rest assured that she bought her g35 elsewhere. Poor business ethics. I'll be contacting the Bad Business Bureau next.
On 11/7/2009 8:50:25 AM nypanthers wrote:I recently purchased a used Honda from this dealer. The customer serverice during the sale and prior to delivery was acceptable. However, when I took delivery of the car, they had raised the purchase price $700.00. I had agreed a few days earlier to purchase the car for $15,795 which included a $200.00 return customer discount. When I went to pick up the car, the purchase price was $16,495. Having worked in the auto dealership business, my suspicion is that the sales man quoted me a price that was too low and had to make up the difference. Either way, they had no intention of letting me know and having 2 small children with me at the delivery made it that much more difficult of a process. My suggestion is to seriously reconsider purchasing a vehicle from this dealer. If you have no other option, then pay very close attention to what Paul, the business manger is presenting to you for a signature. He has over 20 years of experience, moves and talks very fast, and is passive to promote reassurance.
On 11/7/2009 8:25:37 AM sivargas wrote:I had been researching which car to buy for a while as soon as I found out my car might not make it through the winter. I knew I would need to buy a much more reliable vehicle for my new job as a home care nurse, since I knew I would basicly be living out of it! But I was overwhelmed with all of the information I was finding out about buying a used car. I was recommended by a friend to visit Prime Toyota and to speak with Berto Arroyo in the Sales Department, and he was awesome! He walked me through a wide variety of different used cars until I was able to narrow it down to the car I really wanted, the Nissan Murano! He was very patient with me and made my first experience shopping for a car at a dealership enjoyable and really much easier than I was expecting. He answered all of the many questions I had and I was able to walk out feeling as though I made a very educated decision. I love my car, and I would strongly recommend Berto as the person to talk to if you're like me and need an experienced and knowledgable people-person to ease you through the car buying process. My recommendation extends to the entire staff at Prime Toyota in Maine because they were all very friendly and made me feel at home.
On 11/7/2009 7:55:58 AM ianwebber wrote:This was by far the best new vehicle purchase experience I have ever had. Johnathan was a great listener, he helped get me a great truck at a great price. He also heard me when I said I owned a business. He immediately made a call to the sales manager and asked about a program that got me a $500.00 gift card to Lowe's. Awesome! It is a rare thing to find a car salesperson who is truly customer focused rather than "greedy , get the deal done".In dealing with Johnathan Abdo I never felt any pressure and he kept telling me , " It's all about what you want....... I could not be happier with my experience at Bresee Chevrolet. I would definately deal with Johnathan and Bresee Chevrolet again.