Step 1. Select a Car Manufacturer:
On 9/8/2010 5:31:16 AM ottobahn wrote:My search for the most versatile manual trans 5-door hatch led me to the following list of potional vehicles as follows[along with gratuitous opining on my part]
1-Ford Fiesta:Just a smidge on the small side for kids also you can't turn off the traction control...
2-VW Golf 5-door:The original HOT-Hatch.Millions sold .Vw's always are well equipped for their price point.Most standard features on dubs are options on others.Vw knows where to save the money like steel rims instead of alloys since they can get you with the drivers gear catalog after the sale.Superior german ergonomics .great electronic steering and autobahn tuned suspensions.But I have been driving them for 15 years.I should disclaim also that i worked for the largest independent Vw Tuner in the mid-atlantic region so,i am a little biased here.
3-Hyundai Elantra Touring:The Koreans are really getting their act together as of late.Bringing in the Euro-Market I-30 wagon is another move forward .it got me to take a serious look at this car.most cargo volume hands down.The SE model sports a leather wrap tilt and telescoping steering wheel,heated sport seats ,moonroof with roof rails.SE has nice beefey swaybars ,slick split 5 spoke alloys,usb port,Its German design origins shine thru on the understated well laid out classy interior.I couldn't believe it was a Hyundai.
I was driving on the way home from another dealer on my quest.When i spotted the new Mazda2 in Heritage's parking lot
Being a micro car aficionado i just had to stop in [10minutes b4 closing]to check it out and was greeted in a friendly professional manner by Bruce Curtis.I told him i was just looking he answered a few questions and since he knew right away i was sport compact enthusiast,he let me take a few xtra cans of the zoom zoom concentrated promo-brochures to put in my motorsport collection.He offered for me to come up anytime and take it on a "Real" test drive.
I was them followed up with an e-greet from Bill Keyes the GM thanking me for stopping in and ensuring me Heritage would settle for nothing less than my complete satisfaction and about Heritage's commitment to excellence.Wow i was impressed .....
Came in with my wife to size up the 2. decided it was just a too small for our needs.Bruce recognized me came over to greet me even though he was also assisting another client.He introduced me to James that night while i took a peek at a black mica 3sport5dr.Nice car didn't know about that smiley front end though.No pushy tactics at all while we browsed the showroom for over an hour.Bruce followed up with an email regarding the annual labor day tent sale all our local dealerships have in belair.I was already planning on stopping by the Hyundai dealer to make my deal on the Elantra Touring.The Hyundai dealer said they Couldn't "find" me the color i wanted.whilst another Hyundai dealer across town found me 1 in NJ .told him i would call him Tue .
I called Heritage Mazda to ask if they had some man trans 3's at the tent or the shop.she said if they didn't have one at the tent they would send 1 down for me.B4 i i even got out the door to get on my sportbike to ride over James called me to confirm what i was looking 4.said he had several at the tent.buzzed on over ,James saw to it that i talked with Bruce on the 3sport.Bruce had remembered i was looking at a black Elantra so he asked me if i wanted to look at a blk 3.Told him i actually liked the white mica on the 3sport.B4 i test drove it i had James get me 3 prices[ i already had my $numbers]base,moonroof package,tech package.the white mica car had it all.Bruce dropped it off at my house for me to have it for the night to give it the real pepsi challenge against the golf and the elantra.i really tested Bruce's knowledge of the mazda model comparision guide against the competition.he answered all all the questions i had on the features.and when i got real technical Bruce knew not to BS and honestly told me he didn't know the answer to my question about if it had dual-mass flywheel vs single mass flywheel.I was impressed with his candor,sincerity, and personable customer service skills.Monday came and it was time 2 deal.This is when it usually falls apart.James' price he gave sat nite at the tent was competitive but i told him to do better or find me a white mica car with moonroof bose package only.He tried but couldn't find one.He suggested the black one.I said no the one thing i did fall in love with was the White mica.some of the ergonomics were quirky.not quite on VW level.Not quite as roomy as the elantra plus no heated seats or usb.but the mazda3 2.5sport handled as good as my old Focus but with may more midrange.the MZR engine is awesome.slick 6 speed as well.Bruce and James were trying to make it happen.they offered to have an aftermarket installed moonroof on a base white car.i politely declined[gotta say they were trying].they offerered accessories at a discount .It just came down to more bang for less bucks.James assured me they were making slim margin on this car.i countered that wasn't my problem and i just didn't want to pay for stuff i didn't need and have to pay for stuff i do need.so we came to the walk away part of the deal when i told him i was gonna head up to the VW dealer though i told him thanks for the demo time and since they were so cool to deal with up to this point i would stay in the Heritage family since the have a VW dealership as well.I told them i know it's their job to make money but it's my job to save mine.After all My wife and i are well qualified buyers with tier1 credit scores.James couldn't get up to the showroom[he was swamped at the tent sale]and i was giving him a hard time on the phone.He worked with Bruce to get me what i wanted .The loaded white mica sport5door i had tested over the weekend.An out the door price that beat my Edmunds.com$#'s by $600.Not to mention the $500 rebate,and The Factory roof rack[$382.00] i wanted them to throw in to make up the space the elantra had on the Mazda.Plus the 0% apr financing and no payments for 90 days[i wanted to buy a car by dec].i was out of reasons not to buy this car.I was able to get a deal i felt solidly good about.Heritage was able to move a end of model year unit, Bruce gets my commission and Mazda converts a VW owner.A win win all around.Bill told me in that email that my complete satisfaction was the commitment to excellence they strictly adhere to.I can attest to that fact in no uncertain terms Heritage is the real deal.Rick in financing got us thru all the warranty and value adds Heritage offers.We went with the Gap coverage and the environmental protection for the interior .All rolled into the deal and financed for ZERO interest.The guys in the detail shop had my new ride all shiny and clean. Bruce had the detail mngr set me up with an appt to apply the upholstery protection for thur with a loaner for to have while the work is being done.Bruce also gave me a ticket for my first oil change is on the house.Service and parts were closed on labor day. since Heritage is a Mazdaspeed dealer their parts and service guys will definitely be getting to know me in the future.followed up with Bruce this afternoon he said my roof rack will be in fri afternoon.just in time for us to take the 3 to the mountains for a weekend getaway with the kids.The styling is really growing on me.The body lines look super sharp with the White Pearl Mica paint.factory side skirts ,rear hatch spoiler,stainless muffler with dual chrome tips really look great too.The tech package i didn't need is pretty sweet.i love the Sirius radio.All in all a great experience.I'll make sure to dealer rate the service dept when that time comes.Bill was right the Heritage team will do what it takes to get the deal done.Where other dealers fall short Heritage will exceed your expectations .Give them a try.I'm glad i did Thanks again,The OTTObahns Scott, Tamara and sons....
On 9/8/2010 4:40:38 AM ohhhvictor wrote:A bunch of Crooks..
Bad ways to sell.They are liars.
They push you to buy another overprice car,. They make me wait for paperwork for 5 hours..Till you get desperate and tell you.. "Meanwhile..Why don't you get this other overprice car? Let's check it out!, I am sure the process will be easier".
They refuse to give you the carfax either.
After I pay U$3000.- of down payment, and gave my old car as down payment as well. , they didn't want to give me my old car so can go to work , the new car or D.P. my money . They were convincing me to take a taxi while the process run.
I was literally sleeping there.They stress you out till you go for the extremely expensive car.
Don't you never, ever go there
On 9/8/2010 4:05:24 AM avargas wrote:Everyone @ city world toyota were very friendly and corteous with me, salesperson Jermaine Parker was very professional, knowledgeable, well spoken. He helped me with the purchase of my first car and answer all my questions, worked well to get me the most possible discount, was very pleased with the way he handle the transaction. I would definetely refer my friends and family to city world toyota. great job to everyone @ city world toyota.
On 9/8/2010 2:22:33 AM Wolfinn2ss wrote:I have to say, my new Camaro 2ss is a dream come true.
For many years I have been waiting for the moment and my dream was crushed when Camaro production was halted. The 2010's came out and I researched for about a year leading up to the 2011 production. The only thing was... I did not look forward to going through the dealer thing... but guess what... it was so much better than I could have ever hoped and drove away feeling totally pleased and confident with the overall experience, something I never have when buying a new car.
My dealer is Don Hewlett Chevy in Georgetown, Texas. I would personally like to thank Mr. Don Hewlett, his sons and his employees for helping me secure my dream of Camaro ownership. After researching the Hewlett Dealership website, I noticed that there was a statement saying that customer and employee care are important. Well, that is important to me too and it says alot when an employer cares about their employees aswell, not just the customer. That told me alot right there about the quality of the dealership.
I would especially like to thank Aric C. Reil for going the extra mile in meeting my needs and truely providing a quality experience. Aric Reil and Misty kept in contact with me after the sale in order to get my extras placed on the car a week later. The service team was so helpful when I arrived and even drove me to work, which is miles away in Austin, Texas. The pricing was fair and Karl explained the warranties and financing clearly. Again, I can't say enough about Aric though. His knowledge of the car and everything that goes along with it was impressive. He answered all my questions fully and clearly. In my opinion, his professionalism, friendliness and can do attitude is keeping with the finest traditions of Don Hewlett Chevrolet and nothing short of outstanding. Thank you Hewlett Chevrolet for an oustanding overall experience and I look forward to seeing the new friends I have made and the service team for regular preventive maintenance in the future.
On 9/8/2010 1:54:48 AM bashman1234 wrote:My experience at BMW dealership in Westbury was incredible and I bought my first BMW!!
My sales agent went so out of his way for me as I kept changing my mind on what car I wanted whether it was the 3 or 5 series that I wanted. Ryan stayed patient with me and got me into the car at the lowest rock bottom price possible. If it wasn't for Ryan I probably would not have bought the car!
On 9/8/2010 1:21:18 AM AmerzJ77 wrote:This was the 3rd vehicle I had purchased from Rancho Ford. The entire team that assisted me with my recent purchase were all very friendly, knowledgeable and curteous. Never once throughout the process did I ever feel pressured. Two days later I went back with my sister who purchased a car from there as well and had another great experience. I would definetly recommend Rancho Ford Lincoln Mercury for your next new or used car purchase!
On 9/8/2010 12:50:29 AM SpencerJB wrote:Phong was very friendly, helpful and easy to work with! This was the second Subaru that I have purchased from Dick Hannah and I'll keep coming back for any additional Subaru purchases in the future. I would definitely recommend Phong and Dick Hannah Subaru!
On 9/8/2010 12:28:56 AM ncalderon wrote:My husband & I first went to the dealership near their closing time and Bill was so accomodating that he let us test drive 2 vehicles regardless of the lateness of the hour; before we left we set up to come back in 2 days.On Sept 4 I bought my Jetta TDI. There was no pressure at all from Bill, he was so cool. There was a discrepancy on the internet pricing & what was posted on the car itself but they honored what was on their website. Bill also set our first appointment with the service department, he went out of his was to take care of some very minor paint & emblem issues my husband has on the car.
Our over all experience is excellent. Bill and Katie (fr Finance Dept)made it as least stressful as they possibly can.
On 9/8/2010 12:21:09 AM davidwatson wrote:I've been a customer for 12 years and have had awesome service with sales and service every time. I have leased 5 vehichles from BMW of the Main Line. With every new lease
they made the process as customer oriented as possible. Same with every mechanical service performed - great service. All work has been performed by Main Line. Before taking ownership of my 328 two weeks ago I shopped at two different manufacturers
before choosing BMW for my second car. I was really surprised what poor customer service I received at these other dealerships. I made one call to my salesman, KC Chan, and he took care of all my needs within hours and had a deposit by days end.
I'm happy to have two BMW's in the driveway !