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I worked with both Russell and Nate. Russell gave me a great trade in price for my vehicle and Nate sealed the deal. Both gentlemen are very knowledgeable and knew all the answers to my questions. I've worked with Russell in the past and every time, he has been fast, kind and professional. This was the first time I worked with Nate and I have to say - he made the entire process easy for me! Great job!
Al Packer Ford was very patient and flexible! They were always available to answer any questions I had and very friendly and helpful while doing so.
I have been in Maryland for 10 years and have purchased 6 cars from Al Packer Ford!! Nate has been awesome to work with. When they did not have what I was looking for in the price range i wanted, they went out and found it in less than two days!! My daughters car was totaled and I worked with Nate to get her a new one in the price range she could afford after she graduates next year. Jon the general manager and his finance team are seconded to none!!! Whenever I come in Jon makes it a point to greet me even if I am not buying anything. We were In and out and painless. When we take our cars to Al Packer for service, I know it will be done right the first time. I can call Tony on the Quick Lube Team and tell him my wife or daughters are on their way in. They ask for him and he takes it from there and will call me after the diagnosis. I would not trust the safety of my family to no other team than The Al Packer Team!! My Expediton is a 2013, guess where I will be going to get my next one!!!
2 days ago
I visit Adams Jeep frequently to take care of all of my Jeep needs. I have always been impressed with the quality of their service and how "down to Earth" every member of their staff is. This is my FOURTH time buying a Jeep from this dealership. Victor was incredible to work with and made me feel comfortable throughout the entire process. He was extremely patient on test drives, personable, and did his best to find what I was looking for on the lot. Victor was incredibly "down to Earth", I never felt pressured, and when he didn't know the answer to any questions that I had, he went and found someone that did know the answer. In addition to this, John Loucks (from the services department) also spent time with me explaining warranties, extra features on my newly purchased vehicle, and provided additional information to help me feel comfortable with the sale. I would highly recommend anyone looking to purchase a vehicle (especially a Jeep!) to visit this dealership. The entire staff is welcoming, easy-giong, and extremely knowledgeable about their inventory and Jeeps in general.
2 days ago
Hands down the best experience I have ever had buying a vehicle. Keith Cook was wonderful, honest and not pushy at all. Jeff Madden was also a big help with picking out the perfect rims for my new Jeep. Great team guys. I will definitely be back for all of my future Jeep purchases.
Claudia K.
2 days ago
Woke up today thrilled and excited with my new C300 Mercedes! I had such a smooth and wonderful experience leasing my second Mercedes with Eric Scott. He took the time to be thorough and answer any questions about the process, was very clear-cut and direct with me which is rare in the car-buying world! If you're looking for a straight forward, pleasant car buying or leasing experience don't waste your time elsewhere. Eric helped me find exactly what I was looking for and even stayed late past closing time to make sure everything was done properly and that I never felt rushed. The whole team was the 5 star professional service you would expect to get from Mercedes Benz and above!
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