Step 1. Select a Car Manufacturer:
On 7/3/2009 2:16:55 PM mccrearysd wrote:I live in DC but found Heritage (north side of Baltimore) through an excellent price quote over the internet. After a long unhappy experience with another Honda dealer closer to home (ourisman), I got out to Heritage late in the day last Saturday. There were just no negative surprises: they had the car we discussed; quickly had it ready to test drive; not even a hint of bargaining or add-ons to price -- their internet bid was good and that was it; very efficient moving the paperwork knowing I needed to get back to DC; and overall were friendly and straight about the whole transaction. I dealt mostly with Dan Alban and Dan O'Neil, but a couple others (including Mike in finance) were also friendly and efficient. I'll make the drive again when my spouse needs a new Honda.
On 7/3/2009 1:23:23 PM wanklynm wrote: Greenway Dodge Chrysler Jeep Service Department is in my opinion one of the best that I have ever had to deal with. The service rendered by the personnel working in this department has always been professional, courteous, on time, and there have never been any hidden fees or additional cost other than what was discussed up front. Andy Taylor who is my service manager is to be commended for his due diligence, attention to detail, and his uncompromising way in which he handles business. Walter (last name?) the mechanic who is generally assigned to my vehicle is a highly skilled craftsman and also very professional while being personable. Although I’ve had a few minor issues with my vehicle Walter has always taken just the right amount of time to fix the vehicle right. As a CISSP my time is extremely precious, and I am appreciative of the provided atmosphere in the waiting area plus the ability to work and have internet access, has helped me not to lose valuable productive time, while my vehicle is in for repair or service. I would also like to express my gratitude for to Tim Hutker, and Vince Penman for also contributing to my overall positive experience with Greenway Dodge Chrysler Jeep Service Department.
Mike W CISSP FLA
On 7/3/2009 1:18:13 PM don'ttrustthem wrote:If you take your vehicle in for repair to this dealer, make sure to review your car carefully before taking it home. I took my car in to have the carpeting changed and have the interior detailed. It took several trips to the dealer to have this work completed. When I finally took the car home, they had not installed the foot rest correctly. It came loose a week after I picked the car up. When I took the car back, the dealer kept my foot rest and promised to order the necessary parts to install my foot rest. They never did call me, they lost my foot rest, and they refused to rectify the situation, saying it was due to normal wear and tear that the foot rest had come loose.
On 7/3/2009 1:17:41 PM emadden72 wrote:I was very pleased with the service, attitude, and knowledge of product and respect with which I was treated during my recent visit to Coastal Nissan. I was dreading the thought of having to deal with another pushy car salesman, but the team at Coastal Nissan, and Nate Billings in particular, put me at ease and provided a very smooth, worry free car buying experience.
On 7/3/2009 12:47:08 PM dconway wrote:A used 2007 Ford F450 was purchased from this dealer in April, 2009. The salesman claimed the vehicle had been serviced which was subsequently found to be false. The finance manager claimed the warranty would expire at 36,000 miles, so an extended warranty was purchased. Subsequently, it was found that the drive train had a 60,000 mile warranty. In less than six weeks of ownership, the vehicle had to be towed in upper New York State as the fuel filters had never been changed and water clogged up the fuel system. A $600 repair cost was an out of pocket expense not including the cost of a motel room and loss of income. The electrical wiring system in the western hauler style bed started and continued to short out and was never resolved. More additional out of pocket expense was incurred in efforts to resolve the problem with more delay and loss of income. The automatic transmission went up in smoke while on the road in Oklahoma but a rebuilt transmission was covered by the manufacturer's warranty. Two weeks of down time living expenses and loss of income while awaiting repair was not covered. Contact with the dealer, The Skipper Group, indicated they didn't care and it wasn't their problem. Upon selling the vehicle six weeks after the purchase, a net loss of $7,000 was incurred. The Skipper Group showed no interest in cancelling the extended warranty and only through consistent multiple daily calls over a week and a conference call with the Skipper Group and Warranty Solutions resulted in the Skipper Group begrudgingly refunding the extended warranty fee.
Based on the above experience, although the truck is gone, I am still paying for the experience of dealing with the Skipper Group. Would I recommend them to anyone? No. Customer service and standing behind their products is a foreign concept in their universe. Their motto should be "Let the buyer beware"
On 7/3/2009 12:43:47 PM rbuske wrote:Mike Walsh did an excellent job of helping me pick out a new Murano. He was friendly and knowledgeable. I really enjoyed the test drives. The dealership is close to 128 and 93 and the building, service center and showroom looked in excellent condition. The entire operation including the staff was impressive.
On 7/3/2009 12:20:12 PM Ever11 wrote:Rockingham Honda far exceeded our expectations of the car buying process. We visited several area dealerships so we are able to make a clear comparison. Across the board Rockingham is the best!
We began our new car search by contacting the internet manager Mike Lee. He is a polite, professional and very patient person.
We met with sales and leasing consultant Jim McMurchy. He was very helpful and knowledgeable with a great sense of humor.
The sales manager, Jerry Malone was was also professional and polite. No wonder the internet department and sales department run so well with leadership like his. We got a really great deal on a Honda too!
I won't ever bother to shop any where else for a car.
On 7/3/2009 11:37:56 AM CandyPrinces16 wrote:I have really enjoyed my experiences with Amanda at Checkered Flag. I never thought I would go to a dealership for my service needs but thanks to her, I don't plan to go anywhere else. She is extremely friendly and knowledgeable and was able to fill me in on some perks of my warranty that I didn't know about. I know I don't have to worry when I visit them - she'll make sure my car is taken care of and that I have a ride home and back. Seeing as I don't know much about cars, it's nice to know I can go into a service department and not feel like I'm being taken advantage of because I don't know any better.
On 7/3/2009 11:34:33 AM DCH customer wrote:My experience at DCH was excellent. I had service done that was unforseen and I found the service coordinator to be excellent. He thoroughly expained the details of the needed repair and why showing depth of product knowledge, professional expertise and courteousnes to customers.
On 7/3/2009 11:19:59 AM CandyPrinces16 wrote:Rich was wonderful! He is personable and extremely knowledgeable about every car they have on the lot. I've been around the area looking for something used to suit my needs and I'm stopping here because of him - whether I find something next week or next month. Great customer service with no b/s - Highly recommended!