I have bought my wife 4th Mercedes at this place. Overall it was good until now. We have 2023 glc 300 with 10k miles needed A service cost over $812.71. xxx do we have Ferrari or Lamborghini????and look at this charges I gotta pay for cleaning windows, adding washer, fluids such a xx charges. and over $400 labor xxx?? What are we in pandemic are they think we are stupid enough to pay this???

It was clean, professional staff, the very best of vehicles available for sale and the salesman feed me.

My wife and I dropped our vechile of to have some maintenance done on out vehicle in connection with a class action lawsuit regarding bluetec vehicles. We had to leave it for about 3 weeks. Our vehicle was fine, but when I got it back, I discovered that my impact wrench, my sockets, and serval other tools that I'd left in my vehicle thinking that no one from a mercedes dealer would take them. I need to used them when I noticed they weren't in the place I'd left them. Its disappointing. I'll never take another to this dealership ever again. I understand that they give a disclaimer regarding things left in the vehicle. But to steal my tools when I know where I left them specifically because they are frequently used on this vehicle. I hope who ever took them is happy.

I have had no contact with them other than responses to my emails saying are you still interested?

I recently purchased a cayenne from Mercedes Benz of Tysons corner. My sales rep. Ahmed Albadri absolutely exceeded my expectations of a sales experience. Ahmed was knowledgeable, informative, friendly, and very accommodating throughout the entire process. Every employee at the Tyson’s location made this entire process so enjoyable and seamless. Everyone was so friendly! I cannot say enough about the staff Thank you to Ahmed Albadri (sales), Fez (sales manager), Jae Kim (finance) all took the time to go over everything and answered all my questions. The general manager, Jason Hoover is setting the bar high. Every one was so patient and just made this the most enjoyable purchase. I loved every part of this Mercedes buying experience Officially a Mercedes owner and forever addicted!

A Nightmare of a Purchase. I recently purchased a 2021 C-300 "pre-owned certified" vehicle from this dealer on 20th April 2023, only to have the worst experience of my life. Despite being advertised as "pre-owned certified," it turned out that the vehicle had not been certified at all. Moreover, the car came with several pre-existing issues that were not disclosed to me during the sale. The dealer had promised to fix the scratch on the car during the sale, but I had to go back and forth with them several times to get a "We Owe You" slip. The problems only got worse from there. On 24th April, I noticed that the ambient lighting from the passenger seat was disconnected, and the brakes were grinding and vibrating. Things got worse on 26th April when both passenger window buttons were wiggly, and the left window button fell off. Even the trunk button was wiggly and non-operational from the inside. On 3rd May, I took the car to Germantown Mercedes Benz for service, only to be informed that there was no certified pre-owned package on the vehicle. Furthermore, I was urged the front and rear brakes needed to be replaced. When I contacted Mercedes Benz Tysons VA, they sent a certified pre-owned document that was not signed by the dealer. Even after reporting the issues with the brakes and requesting that they be fixed, the dealer requested that I bring the car in for their mechanic to assess the problem, despite Germantown's previous diagnosis. Moreover, my trade-in car loan is still not paid off, and the Mercedes Benz financial department cannot seem to locate any record of my contract or the car I purchased. To sum it up, this dealer has demonstrated a total disregard for ethics, professionalism, and customer satisfaction. I strongly caution against doing business with them, and I cannot emphasize enough how disappointing my experience has been.