My husband and I ordered a 2023 Yukon from Team One. We literally sent in the build we wanted and waited 5 months for it to be delivered. When we picked it up, it didn't have the rear entertainment screens we had ordered. The salesman tried to say he thought we didn't order it then seemed to realize he messed up and told us we could get factory GM screens installed and he would order them for us. We had the option to reject the car at this point but he admitted (in writing) we could get GM factory screens so we agreed to have them ordered and he said it would be a few months. After a few months, he didn't respond to any emails we sent. Turns out, Team One told us they can't install the screens after they build the car. So the salesman LIED to us in order to get us to keep an $80K vehicle. The GM told us that there wasn't much he could do because we "owned the car for 8 months at that point". We kept the car because their salesman lied to us. We will never buy another car from Team One and will tell everyone we know not to. Such a terrible experience when we paid $80K cash for a car we specifically ordered and the management didn't care one bit.

Zach was outstanding in getting us into the car that we wanted. Our family has done business with team one for years and we will continue to do so. Thank you for making this experience as seemless as possible.

Nate was outstanding in his assistance and knowledge of the vehicle. Went above and beyond to make sure that I was comfortable and informed. Was a wonderful person to work with and I look forward to dealing with him again! Would highly recommend him!

Thank you DJ for all the work you did getting me into a 2022 lease vehicle.

I’m truly unhappy with the purchase of my used vehicle from this place. I purchase a 2012 BMW X6 in February, 2022. I paid $1900.00 in repairs last month and had to take it back to the dealership and now they are asking for $4000.00 to replace. This is a problem that the dealership had to know about. It’s coolant leaks and the 4WD is about to go out. I reached out to Zach the used car sales rep a month after purchasing the vehicle and he said it was nothing they can do for me because it was as is. The engine light came in twice since purchasing and they even introduce me to another sales rep who actually owned the vehicle and traded it in. I hate that I’m going through this. In January I loss everything in a house fire two days after my wedding. I then went through four deaths. This is the last thing I need. The only reason I purchase the vehicle is because my vehicle I had before this one was burned by the house fire. It had to be something I can do?

Thank you D J and Team One for the easiest lease ever of my beautiful 2022 GMC Terrain.Denali.. I couldn't be happier! I absolutely LOVE it.!!. Everyone at the dealership was so helpful and courteous. I would recommend DJ to anyone.